1. Julie J. Hay
museumlife@yahoo.com
Career Objective: To work and grow in a professional environment where my knowledge, skills, experience, and
creativity can be put to the best use for your successful business.
Experience:
Internal Revenue Service, Wage and Investment, Accounts Management Operations 3 call site
Department Management and Program Assistant Clerk or Administrative Assistant, 05/2007 – 09/2014
- Friendly, courteous, and professional face to face communication with employees, managers, and upper
management stopping at the front desk for picking up and/or dropping off items, or any questions within the office.
- Customer service assistance over the phone with friendly, courteous, and professional communications for
internal and external customers to answer variety of questions related to employees, payroll, or personnel issues.
- Responded to a high volume of inquiries from employees and managers in person, by phone, and emails.
- Created various Microsoft Word documents for memos, letters, and posting schedules on Microsoft Excel.
- Effectively communicated staff meeting minutes by editing and typing them on Microsoft Word and then, emailed
them in Microsoft Outlook to the staff for their references and/or reminders.
- Created and updated various Microsoft Excel spreadsheets with basic formulas and information to input and track
employee/manager evaluations, badges, changes in work schedules, cubicle assignments, promotions, leave
issues, and employees’ awards and then, emailed to employees and managers for their reminders.
- Proofread and marked employees’ evaluations written with any typos and grammatical errors by managers.
- Resolved employees’ issues with my effective communication with human resources, payroll, or personnel
resolved by phone and/or email and then, followed up on behalf of employees and managers for answers.
- Processed supply orders with specific justification after requisitions input through the government’s Integrated
Procurement System (IPS) in compliance with government procedures prior to approval for ordering supplies.
- Received and verified supplies by comparing the Microsoft Outlook emails from the vendor and invoices from the
boxes and/or packages of supplies and/or envelopes before distribution by team clerks throughout the call site.
- Resolved discrepancies by contacting the vendor immediately for replacement and/or a refund of missing and/or
damaged items according to government procedures for all purchase card holders and budget analysts.
- Faxed and/or scanned requisition reports, receipts, and invoices to the labor relations or budget analysts timely.
- Accounts receivable and accounts payable to associate and reconcile items and payments for all supply orders.
- Assisted employees and managers on how to correct errors for employees in various computer programs.
- Scheduled conference rooms in Microsoft Excel after reservation confirmations by phone, email, and/or in person
effectively with employees and managers to reserve space for all meetings, events, and presentations.
Internal Revenue Service, Wage and Investment, Accounts Management Operations 3 call site
Team Clerk/Secretary, 07/2001 – 05/2007
- Input time and attendance records for team employees in various internal systems for timely, efficiently, and
accurate weekly payroll processing according to their scheduled time on/off the phones.
- Opened and sorted incoming and outgoing mail opened to be distributed throughout the team or other
departments. The mail consisted of employees’ requests were logged in for pending approval by the department
manager. After approval or denial, the copies were filed and then, the originals given back to the employees.
- Distributed office supplies and/or envelopes throughout the call site and/or department with teamwork efforts.
- Managed the shipping and receiving packages and/or boxes of office supplies externally and/or internally related
documents from various vendors and delivery services for employees and managers.
- Filed documents in Administrative, Leave, Training, and Performance fi les with employees’ requests, evaluations,
and medical documentation, and mandatory briefings accurately and timely to be accessible for managers.
Other Skills and Achievements:
Internal Revenue Service, Wage and Investment, Accounts Management Operations 3 call site
Employee Suggestion Award, 05/2011
“Save the Cost to Postage, Shipping and Labor”
Education:
Associate of Arts Degree in Communications, 08/1989 – 12/1994
Florida State College at Jacksonville formerly known as Florida Community College at Jacksonville
Bachelor of Arts Degree in Literature, 07/1996 – current
University of North Florida in Jacksonville, Florida