, communicating effectively in meetings and conversa , technique of conducting a meeting , ten commandment of listening , type of nonverbal communication , the reinforcing role of nonverbal communication

1. communicating effectively in meetings and
conversations

2. • the prevalence of oral communication on the job
• in all businesses oral communication is more prevailing than written
communication
• most oral communications are informal
• here the most important form of oral communications are
• oral reporting
• public speaking

3. • informal workplace talking
• elements of professional talking
• voice quality
• style
• word choice
• adaptation to your audience
• courtesy in talking
• conducting and participating in meeting
• can be extremely formal or extremely informal
• quality of the communication determine the success of the meeting

4. • technique of conducting a meeting
• parliamentary procedure
• plan the meeting
• follow the plan
• move the discussion along
• control those who talk too much
• encourage participation from those who talk little
• control time
• summarize at appropriate places
• take minutes- official notes kept during a meeting

5. • Techniques for participating in a meeting
• follow the agenda
• participate
• do not talk too much
• cooperate
• be courteous
• using the phone
• professional voice quality
• courtesy
• effective phone procedures
• effective voice mail techniques
• courteous use of cell phones

6. • the nature of listening
• sensing
• filtering
• remembering
• improve your listening ability
• active listening
• back- channeling
• accuracy of interpretation

7. Ten commandment of listening
• stop talking
• put the speaker at ease
• show the speaker you want to listen
• remove distractions
• empathize the talker
• be patient
• hold your temper
• go easy on argument and criticism
• ask questions
• stop talking!

8. the reinforcing role of nonverbal
communication
• in either part of speaking or listening in oral communication aware of
nonverbal communication
• digital natives- generation x, generation y millennials who are
overreliance on computer aided communication
• digital natives must be more aware of nonverbal skills and take
special effort to develop them

9. type of nonverbal communication
• body language
• use of space
• intimate 18 inches
• personal 18- 4 feet
• social 4-12 feet
• public 12 and more
• use of time
• paralanguage