Business Communication is one of the most important aspects of corporate soft skills. Here's a summarised version of some key points to be kept in mind while working in teams

1. Collaboration,
Interpersonal Communication
& Business Etiquette

2. A team is a unit of two or more people who share a
mission and a responsibility for working to achieve a
common goal.
What is a team ?

3. Types of teams
1.Problem solving teams/Taskforces: These are the teams
assembled to resolve specific issues and then disband when their
goals have been accomplished.
2.Committees: These are the formal teams that deal with
regularly recurring tasks, such as an executive committee that
meets monthly to plan strategies and review results.

4. Advantages of a team
• Pool of experience
• Access to more information
Increased
information
and
knowledge
• Self participation
• More likely to support and encourage
it.
Increased
acceptance of
a solution
• New level of creativity and energy in
workers
• Sense of purpose and mutual
accountability
Higher
performance
levels

5. Disadvantages of a team
Groupthink
• Pressure to conform
• Affects decision quality
Hidden
agenda
• Restricts interaction
• Limits productivity
High Cost
• Aligning schedules
• Arranging meetings

6. Characteristics of effective teams
• Clear objective
• Shared purpose
• Full engagement
• Consensus decision making
• Creativity and technical skills
• Communication

7. Together Everyone Achieves More!
Collaborating on Communication Efforts
Collaborating requires special effort & planning!

8. Guidelines for Collaborative Writing
Selecting Collaborators
Project Goal
Bonding Time
Individual
Responsibilities
Processes
Composing
Tech n’ Tools
Checking

9. Technologies for Collaborative Writing
Tools
• PDF files - Commenting, editing such that everyone’s edits are separate
• Draftin.com - Write drunk, edit sober; competing google drive, google docs
&iCloud!
Techs (Collaboration Systems)
• Content Management Systems - Simple blogging to enterprise systems
• Groupware (Collaboration Platforms) - Social networking capabilities to
work processes
• Shared Workspaces (Virtual Offices) - Access to same information to entire
teams; intranet & extranet
Slack • Trello • GoogleKeep • Wiki

10. Geographical Contraints?
Organizational Boundaries?
Best people to collaborate on every project
Sense of community even in huge sizes of teams
Social Networks & Virtual Communities
Technologies for Collaborative Writing
Collaboration via Mobile Devices
Online brainstorming, seminars, formal & informal events
Deadlines! ⚠️
Quick Decision & Revisions
Unified Communication

11. Feedback!
Giving Taking
• Give Constructive
Feedback
• Destructive Feedback
delivers criticism and no
guidance
• Urge to defend is
understandable, develop
acceptance for constructive
feedback
• Feedback gives a valuable
opportunity to advance

12. Making Your Meetings More Productive
• Define your purpose
• Select participants
for meeting
• Choose the venue
and time
• Set the agenda
Putting Meeting
Results to
Productive Use
Conducting and
Contributing to
Efficient Meetings
Preparing for
the Meeting
•Keep the discussion on track
•Follow agreed upon rules
•Encourage participation
•Participate actively
•Use mobile devices
respectfully
•Close effectively
• The value of
meeting doesn’t
end when
meeting ends
• Minutes (Minutes
of Meeting)

13. Using Meeting Technologies
• Holding virtual meetings can reduce costs and resource usage
• Telepresence enables conferences for participants thousands of
miles apart
• Videoconferencing helps
transmit visual
information
• Ability to convey facial
expressions and hand
gestures

14. Improving Meeting Productivity
• Extra planning before hand
• Lead effectively and participate fully
• Put the results to effective use
• Recognizing the limitations of virtual meeting is the key

15. Improving Your Listening Skills

16. Recognizing Various Types of Listening
Content Critical
Empathic Active

17. Understanding the Listening Process
Receiving or Hearing the Message
Decoding or Assigning Meaning
Remembering for Future Reference
Evaluating the Quality of Information
Responding to the Message

18. Overcoming Barriers to Effective Listening
•Selective Listening
•Selective Perception
•Language or Experience

19. Non Verbal Communication
Definition
• It is the process of sending and receiving information without using written or spoken
language.
• It is generally used to complement our verbal communication.
Usage
• Enhances ability to communicate better.
• Strengthens first impressions.
• Helps grasp different meaning on common gestures in the global marketplace

20. Using Non-verbal Communication
1.Facial Expressions
•Primary Vehicle of expression
•Most dominant factor are your eyes
2.Gesture and Posture
•Position of our body expresses both specific and general messages
•Wrong body language, even unintentionally portrays the wrong
message
3. Vocal Characteristics
•Vocal carries both intentional and unintentional messages
•Very important to match tone in accordance with the message being
conveyed

21. Recognizing Non-verbal communication
4. Personal Appearance
• Control grooming, clothing, accessories, piercings, tattoos and hairstyles
• Employers generally have guidelines regarding this- understand and
follow them
5. Touch
• Conveys warmth, comfort, reassurance as well as control
• Governed by cultural customs and individual attitudes may differ within
each culture
6. Time and Space
• Can be used to assert authority, imply intimacy and other non verbal
meanings
• Expectations vary by culture

22. Business Etiquette in the Workplace
Nonverbal
Signals
Personal
Appearance
Personal
Grooming
Phone Skills

23. Telephonic Etiquette
• Warm Opening
• When busy, take a call back
• Keep a pen and paper handy
• Listen carefully
• Be courteous
• Be conscious of how your voice sounds
• Be courteous when you call someone
• Convey a positive, professional attitude when you answer the phone
• Be considerate when leaving voicemail messages

24. Ten Rules of Business Etiquette
1. Manners
2. Time
3. Appearance
4. Personality
5. Preparation
6. Greet & acknowledge
7. Don’t interrupt
8. Positive attitude
9. Tactful
10.Secrecy

25. Business Etiquette in social settings
Meeting
Others
• Representing your company
• Introducing yourself
• Introducing other people
Business
Meal
•Observing dinner etiquette
•Starting polite conversations
•Choosing appropriate topics

26. Business Etiquette online
• Avoid personal attacks
• Stay focused on the original topic
• Don’t present options as facts, and support facts with evidence
• Follow basic expectations of spelling, punctuation, and capitalization
• Ask fi this is a good time for an IM chat
• Watch your language and keep your emotions under control
• Never assume you have privacy
• Don’t use “Reply all” in emails
• Don’t waste others time with confusing or incomplete messages
• Respect boundaries of time and virtual space
• Be careful of online commenting mechanism

27. Business Etiquette using mobile devices
• Personal mobile device habits
• Issues with virtual assistance
• Expectations and policies

28. Thanks!
Presented by:
Akshay
Bindita
Harshit
Astha
Aryam
Avani
Shray
Anamika
Himanshu