1. What a Manager must learn
Training needs for a Manager in Global culture
Swapan Bandyopadhyay
2. Manager’s
Needs &
Organization’s
success
Etiquette
Communication
Technical
expertise
Gesture & Posture
Diversity &
equality
Patience
Emotional
Quotient
Moderation
of emotional
expressions
In depth
technical
expertise &
fluent in tech
based
discussions
Developing
knowledge
accruing skills
Verbal,
nonverbal
and pseudo .
Limit to
express &
Respect
to all
Apathy &
empathy
execution
• How to stand and talk
• What to not to talk but
communicate
• Loop closing technique in the
discussion
• Tele-talk gestures
• Lunch & dinner in a group
• Dressing as formal and casual
• Welcoming speech
• Ambience setting for a business meeting
• What food for your guests ?
• What to ask or not to ask to a guest employee
3. Etiquette at every situation – a tool to success
• Communicating with
positivity.
• Making them feeling a part of
the organization
• Knowledge sharing tools
• Grievances handling
• Profit sharing system
• Task based approach learning
• Balancing personal &
professional relations
• Crispy reporting system
• Legacy finding tools and its
application for corrections
• Getting along and making
bridges
• sacrificing ego and complexes
• Learn & let learn attitude
• made for each other system
development
• Caring and firing balance
• Dealing with internal &
external customers
• Visualization of customers
needs
• Providing future solutions to
future problems
• Selling values and making
them profitable
Customer Peers & Colleague
Vendors & Other
Stake holders
Reporting
Managers
Professional Personal
4. Communication, the best way to succeed in global & local platform
Nonverbal &
Pseudo
communications
pause in a speech
Body languages
Keeping the
audience busy
Right vocabulary
Correct Grammar
Modulation of tone
Communication
5. Technical Expertise – The most preferred thread to reach to success
Learning
attitude
Subject
Knowledge
Technical
Expertise
Tech based
arguments
6. Gesture & posture
How to
Stand?
• While in a queue for taking the lunch from canteen OR in a queue for shaking hand with your business leaders.
• In front of a guest of business interest, while your reporting manager is present.
• When the guest is a lady and from a powerful business house but your vendor.
What not?
• What a manager must not do while on day to day work in the office.
• What a manager should never do when the guests are sitting in front of him / her.
• What a manager should not do when the tele-con is in progress with global importance.
How to
close the
loop
• The way of creating questions and answering them to the priority but closing all at the end.
• Bringing decision making situation while on discussion.
• avoiding open ended remarks while on discussion for avoiding lengthy session.
Tele -talk
• Tone modulation technique
• What distance should be kept from the MIC to avoid resonating sound effect at the other end.
• How to speak in a group while on attending a tele call.
attentive
ness
• sending non verbal “alert” signals while on present -in- person in a meeting or in a conference.
• Eye to eye contact with the speaker to send your attentiveness signals.
• while on discussion in person how to have short look out side the area but come back with full interest ( non verbal)
7. Diversity & Equality a goal for every moment
Manager’s
behavior
leads to
cultural
changes
Diversity:
1. Learning to work with differentials
2. Finding different ways to accomplish a single work
3. Analyzing success and failures with different scales.
4. Adoption to different cultures by retaining the goal intact.
Equality:
1. Maintaining targets through balanced approach
2. Respecting work accomplishment capacity
3. Scaling equality on capability not on differences
Diversity & Equality at one go:
1. Clear target and clear goal setting
2. More the diversity more the equality concept.
3. Localized actions to globalized actions.
C
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8. Practicing PATIENCE – A stress removing & harmony creating action.
* Proactive actions
* Controlling Reactions
* Mood elevation technique
* Annoyance killing steps
* Modulation of brain reflux
* Increasing acceptance
* Action packed schedule
* Time management Skills
* Work & Motion study
* Time for self actualization
* Practicing yoga
* Creative thinking tools
* Imagination power development
* Practicing sports
* Positive thinking.
Patience
creates…
not
destructs…
