1. Summary
Skills
Experience
ROSE MARTINEZ
8809 Mad River Rd , Parker , CO 80134 | (H) (303)514-4349 | Rose.Martinez@Jeppesen.com
Accomplished and energetic with a solid history of achievement in Oracle R12. Motivated
leader and learner with strong organizational and prioritization abilities. Areas of expertise
include Jeppesen Oracle R12 functionality, Jeppesen Products/Services and Jeppesen
business requirements.
Proven active learner. Great desire to
learn every day and to excel at what is
learned.
Capability to coordinate among multiple
groups for meetings, crucial
conversations and decision making.
Time Management skills to assist with
organization of tasks.
Competency to make decisions that are
in the best interest of the business while
maintaining relationships with partners.
Proficiency in writing professional
documentation.
Desire for troubleshooting any situation to
evolve learning.
Artfulness of complex problem solving.
Knowledge of the following system
applications:
Oracle R12, Microsoft Excel, Adobe
Captivate, Microsoft Word, Microsoft
OneNote, Microsoft PowerPoint, Microsoft
Outlook, SurveyMonkey.
06/2011 to Present
Employee Training Specialist 3-Business Support and Training, Digital Aviation
Jeppesen – Englewood, CO
Gather Requirements for Oracle R12 Product and Business Process training requests.
Perform as Western Hemisphere Oracle team Subject Matter Expert.
Job shadow current Business Analyst's functions in an effort to learn the role and
coordination of projects.
Develop and maintain a relationship with Integration and Transformation.
Understand changes/new processes in Oracle.
Support Product Managers with new product launches.
Act as liaison between Client Management and Product Managers.
Gather requirements from Product Managers when there are changes that need to be
made to existing training material and deliver the revised training.
Work closely with Global Tools Administration to ensure that requirements are
completed, understood and trained for any changes in Oracle as well as any new

2. product information.
Work with Oracle Advanced Configurator Expert to provide product and Client
Management related information.
Create Oracle User Productivity Kit Oracle training.
Publish User Productivity Kits and Web Based Training into Oracle JUDC (HRMS) and
enroll applicable users.
Support Client Management, Business Analyst and Global Tools Administration with
Oracle and Product related questions/issues (ad-hoc trainings).
Create Oracle scenarios for employees as to identify comprehension.
Participate in Workshops to provide input and gather training needs to train Client
Management based on the outcome.
Create a New Hire Workbook that is used by all Client Management new hires.
Create an agenda and deliver the Client Management New Hire Training program.
Monitor, evaluate and record training program effectiveness.
Offer specific Oracle training program to help workers maintain or improve job skills.
Assess training needs through surveys, interviews with employees and consultation with
managers.
Develop alternative training methods if expected improvements are not seen.
Organize and develop training procedure manuals, guides and course materials such as
handouts and visual materials.
Present information using a variety of training techniques/formats, such as, Instructor
Led Training, Web Based Training or Blended Training based on my understanding of the
business' needs.
Develop and maintain a relationship with Product Managers.
Develop and maintain a relationship with Oracle Developers.
Schedule Instructor Led Training.
Deliver Instructor Led Training for Oracle R12, Product and Business Processes.
Provide follow up sessions or FAQs to Client Management.
Maintain training records via Oracle JUDC (HRMS).
Maintain knowledge of Client Management Tools (Oracle R12, JSUM, JDM, CSR Tool,
JSUM User Admin,, etc.).
Facilitate (scheduling, developing an agenda, etc.) training for global employees of
Client Management..
Participate in Training Readiness Group meetings to ensure collaboration between
various Jeppesen training groups.
Research new products or services to ensure the training material is satisfactory.
Work with our global partners to ensure training needs are being met globally.
Develop and deliver surveys to ensure that the training delivered is sufficient.
Coordinate closely with Client Management Subject Matter Experts to deliver the best
possible training.
Create Web Based Training in Captivate to deliver an easily accessible training content

3. library.
Evolve the relationship with Client Management Managers, Account Managers and
Customer Consultants.
Develop and maintain a relationship with GSCC.
Develop and maintain a relationship with Project Managers.
10/2009 to 06/2011Business Aviation Account Manager-Private Client Management
Jeppesen – Englewood, CO
Assisting the North American Business Aviation Customer Base by managing all
Business Aviation accounts in the Southeast United States via email and telephone.
Oracle R12 Returns Subject Matter Expert, including retrieving the proper training,
altering the return order entry process in Oracle R12 and providing assistance to
colleagues when needed.
Oracle R12 Subscription Maintenance Subject Matter Expert.
Ensuring that the Voice of the Customer is valued through providing the best service to
some of Jeppesen's top customers and consistently going above and beyond to provide
the best level of service.
Assisting Jeppesen Global Internal Training Department, including New Hire Training for
General Aviation and Commercial Aviation (Singapore).
Created a New Hire Training agenda geared toward Western Hemisphere Business and
General Aviation.
Confer with customers by telephone or in person to provide information about products
or services, take or enter orders in Oracle R12, cancel accounts, or obtain details of
complaints.
Solicit sales of new or additional services or products.
12/2008 to 10/2009Customer Service Representative-Private Client Management
Jeppesen – Englewood, CO
Assisting the North American General Aviation Customer Base by providing one on one,
face to face service for customers, as well as via email and telephone
Oracle R12 Returns Process Subject Matter Expert for General Aviation and Business
Aviation support to provide the necessary tools for Account Managers and Customer
Service Representatives in the Denver and Australia Organizations.
Assisting the Jeppesen Training Department with everything from updating Oracle R12
Work Aides to assisting in the instructor led trainings, including, but not limited to; ISO
Preparation Training and New Hire Training.
Maintained knowledge of all Jeppesen offered Products.
Maintained knowledge of Oracle R12 processes as they related to this role.
Coordinating and attending all General Aviation Airshows beginning in November 2009.
Coordinated and ordered all Aviation Products to take to all General Aviation Airshows.
March 2009 assumed responsibility for the Jeppesen Sky Supplies Store which included
correcting policies and procedures, product availability, and merchant software

4. Education
Interests
Awards
Metropolitan State College of Denver -
Metropolitan State College of Denver - August 2004 - December 2005 Columbine High
School - August 2001 - May 2004
Family, Education, anything outdoors
Spirit of Excellence from Reginald Arsenault for work on the General Aviation Single Site
Key Project.
Spirit of Excellence from Mark Van Tine for volunteering with Challenge Air for Kids.