1. WILLIAM SHAUL
586-863-8541 whshaul@yahoo.com
INSTRUCTIONAL DESIGNER/TRAINER PASSIONATETO PRODUCE OUTSTANDING TRAINING RESULTS
Corporate Training Manager/Instructional Designer – Responsible for all aspects of corporate
training efforts for a call center company
Technical trainer – Delivered training to all levels of corporate employees both in North
America as well as Europe and Asia
Effective communicator | Fast learner of new technology | Critical thinker | Problem solver |
Solution-driven leader | Proven expert | Global experience | Big Three automaker experience
PROFESSIONAL EXPERIENCE
Vitamin Talent, Royal Oak, MI April 2016 – Present
Word Trainer
Developed and trained BCBSM employees for the deployment of a new Word template for
writing consistent letters to BCBSM members
Securely Yours, LLC, Bloomfield Hills, MI March 2016 – Present
Instructional Designer
Provided instructional design contracted services on a project basis, primarily work involved
restructuring PowerPoint slides for an IT security professional’s presentations
Accretive Solutions, Troy, MI December 2015 – Present
Provided PowerPoint rework expertise and voiceover script development on a project by
project basis as part of business development team
Citadel Systems, Inc., Harper Woods, MI September 2012 – July 2015
Corporate Training Manager
Led the training efforts for a small call center company, including developing all training
materials and supervising training personnel
 Reduced onboarding time by 30% by unifying new hire training across all call centers
 Developed 10+ process and procedure documents, allowing call center agents to perform
their tasks in a consistent manner
 Diagnosed call center agents’ performance challenges and created additional training to
address the challenges
 Developed concise training for new programs, enabling a 90% on-time launch rate
 Experienced with MS Word, PowerPoint, Excel, and SharePoint

2. WILLIAM SHAUL
586-863-8541 whshaul@yahoo.com
Aerotek (Contracted toGeneral Motors/OnStar) September 2004 - July 2012
Instructional Designer
Provided proven, highly-respected training materials to GM OnStar call centers, both in North
America and Asia
 Represented OnStar on site as training was launched at the OnStar Philippines call center
 Developed excellent working relationships with call center leadership and trainers
 Created numerous trainer-led courses for targeted audiences, using Word and PowerPoint
 Followed the ADDIE model in developing new courses to reflect business changes
 Revamped training materials for Customer Care and Customer Retention teams
 Created several WBT courses using Captivate as OnStar implemented its use during the final
year of my contract
 Wrote process documentation for new teams within the call centers
 Edited instructor guides, slide shows, assessments, and ancillary training documents
 Worked closely with SMEs to harmonize training materials with technical documentation
esoftsolutions, inc. (Contracted to DTE Energy, Detroit, MI) April 2000 - October 2002
Instructional Designer/Trainer
Provided proven, highly-respected training materials to DTE Energy call centers
 Customized and delivered training materials for specific end-users of a new call center
application
 Served as a mentor to new trainers, allowing them to develop into effective classroom
facilitators in a timely manner
 Coached end-users to help them adjust quickly to their new application
DMR Consultants – Y2K Trainer 1998 - 2000
Developed and delivered Y2K training for Breed Technologies across North America and Europe
RWD Technologies, Inc. – Technical Trainer 1996 - 1998
Delivered Technology Awareness Program training to UAW-Ford factory-floor employees
EDUCATION
Bachelor of Arts (BA), Bible, Secondary Education, Pastoral Studies, Maranatha Baptist
University, Watertown, Wisconsin