Me in a nutshell

1. Who IsMichelle Galloway

2. Education Bentley College - Boston, MA Bachelor of Science (BS) Major - Business Administration & Commerce Management Minor - Interpersonal Relations in Management University of Bath School of Management, UK Master of Science in Management (MSc) MCLC: Microsoft Certified Learning Consultant MCP: Microsoft Certified Professional MCT: Microsoft Certified Trainer MOS: Microsoft Office Specialist: Office XP Specialist Certification

3. Synopsis of Me PROFILE Dynamic, experienced professional seeking a challenging career track where I can contribute in strategy development and add value to clients  I have been a team player, having demonstrated capability to manage a variety of products, meeting time and budgetary constraints  Proven ability to develop client rapport and assess client needs  Experience defining project specs, establish project goals and deliverables and communicate objectives to inter-disciplinary teams. STRENGTHS Top performer with most Microsoft Application Software  Trained by Microsoft Corporation in Seattle, WA  Business Management and Business Finance background  Highly Computer literate  Employee Trainer  HIPPA and SOX trained  Management level skill set. ACCOMPLISHMENTS 16+ years of successful business alliances  Established and maintain working relationships with clients and employers  Developed methodology, objectives and goals that are still in use.

4. My Software Qualifications My Environments

5. Training and Me Web Based Applications Training Experience In-depth training and education knowledge and experience - Background in developing, upgrading, and supporting traditional and Web-based training - Extensive background in planning, utilizing, and evaluating training management programs. Instructional Systems Specialist Review, analyze, and evaluate extension course texts, text exercises, course examinations, illustrations, andsupplemental material for instructional adequacy, style, format, and course performance - Write new text and test materials, rework substandard materials, develop critiques for course authors, and prepare and assemble materials for printing - Edit course material manuscripts to ensure proper usage and techniques, terminology consistency, and correct format - Teach new authors appropriate writing style, heading use, and formatting procedures used in Career Development Courses. Knowledge of the webMethods product suite Familiarity with course building tools including Microsoft Office Suite Experience with Web development and HTML Familiarity with XML Java and Object-Oriented development experience Familiarity with major RDBMS and packaged applications such as Oracle, SAP, PeopleSoft

6. Most Current Working Contracts October 2009 to Current Atlanta, GA & Colombia SC Instructional Designer & Technical Trainer UPS DeKalb County School System State of South Carolina (CDC) Center for Disease Control & Prevention

7. Working with The CDC October 2009 to April 2010 Atlanta, GA eLearning Developer Developed eLearning environment for H1N1 Pandemic for Emergency Responding Personnel Used PowerPoint, Snagit9, Lectora, Flashform, IBM Simulation Producer to create environments plug In features Incorporated Avatar Narration software (TTS) to simulate lab-style teaching engagement Certified in Emergency Response Specialist Guidelines and Protocols (FEMA IMS, NRF & NIMS) Worked with various SDLC methodologies (Waterfall, RUP, and Agile) Worked with the Information Technology Infrastructure Library (ITIL) – IT and Business alignment strategies CDCU LMS Training Administrator

8. Working with The City of New York February 2007 to April 2009 Manhattan, NY Business Analyst > Technical Trainer > eLearning Developer Developed and delivered training for all City agencies using Oracle and Advantage platform. Developing the City’s first eLearning environment. Write Detail Design Documents, Curriculum and User Guides. Trained over 5000+ employees. Assessed employee and organizational training/development needs.Established format and teaching program design. Strategize implementation of new business processes to coincide with new SAP data collection environment. Produced storyboard (wireframe), assembled the elearning environment using Articulate and Captivate. Assembled the LMS to maintain deployment and implementation of training to City-wide agencies.

9. Working with Deloitte September 2005 to March 2006 Miami-Jacksonville-Daytona-Tallahassee, FL Technical Instructor & Developer (CONSULTANT) Developed training and training materials for the Department of Revenue (DOR). Coordinate classes by using SAP Enterprise Portal. Deployed to train all DOR agencies in Florida State. Introducing a new database for DOR employees using SAP People Centric – User Interface (PC-UI). Tested and developed data. Lead Centra WBT courses state-wide. Lead ILT labs.

10. Working with Microsoft March 2002 to June 2005 Charlotte, NC Instructional Designer & Content Coordinator (CONSULTANT) Designed and developed Web-based training and education products for the Microsoft Education and Training. SAP working environment. Analyzed current and projected training to determine feasibility of hosting on-line versions of traditional classroom instruction to ensure highest return on investment. Drafted policy and procedure for Web-based training courses to meet Microsoft Corporation Learning criteria. Worked with MS Project and Project Central as Project Manager for Windows.Net Global Learning Services Division. Worked with SQL Server to maintain project plans. Troubleshoot Project Tasks and Resource leveling issues. Tracked and adjusted multiple project plans. Dual Project Manager for Website Testing.

11. Skills I Use to Motivate the Learner NEED: The current condition of the learner, experienced as an internal force moving the learner toward the goal STIMULATION: Any change in perception or experience of the external environment that prompts the learner's action AFFECT: The learner's emotional experience (feelings, concerns, and passions) COMPETENCE: The learner's sense of effectively interacting with the environment REINFORCEMENT: The learning event maintains or increases the probability that the learner will achieve the appropriate response.

13. Summarizes results of surveys and communicates findings to management.

14. Provides appropriate recommendations to management for development of short and long-term training plans.

15. Ensure training is consistent with the organization’s mission.

16. Ensures provided training is appropriate and job-related.

17. Researches federal/state laws, rules and regulations to ensure appropriateness and legality of training provided.

18. Survey other organizations for appropriate, useful information and procedures that aid in training development.

19. Research and develop required proficiency in assigned subject matter including examining position descriptions, procedure manuals, off-the-shelf software and interviewing employees and private vendors.

20. Establishes format and teaching program design.

22. Assists and oversees other training staff in developing lesson plans in presenting courses.

23. Approves completed lesson plan content and method of presentation.

24. Makes recommendations regarding methods and presenters.

25. Recommends alternative training activities that best meet overall organizational needs and objectives.

26. Plans, develops and produces training courses.

27. Develops appropriate job-related training identified by training needs assessment.

28. Develops course outlines and appropriate training curricula to ensure course content meets objectives.

29. Determines the type and number of training materials needed, and distributes materials as needed.

31. Coach and develop adjunct instructors

32. Assigns review, revision or development of particular courses, along with specific content guidelines and requirements.

33. Establishes and implements procedures for evaluating training courses.

34. Develops and administers questionnaires and rating forms to measure effectiveness of training courses.

35. Prepares reports addressing the effectiveness of each program offered; recommends future attendance and content changes.

36. Prepares statistical reports to evaluate performance of instructors and effectiveness of training activities and monitors progress of trainees.

37. Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and attending seminars and conferences.

38. Provides clear, accurate information; explains procedures or materials; anticipates problems and questions.