1. MICHAEL HERMAN
5784 Meadowview Street
Ypsilanti, MI 48197
IT ASSET MANAGER
Self-motivated IT Asset Manager skilled in maintaining compliance while analyzing data and
usage patterns to minimize costs.
QUALIFICATION HIGHLIGHTS
 Microsoft Licensing
 Vendor Relations
 Procurement
 Written Communication
 Problem Resolution
 Reporting
 Resource Planning
 Technical Knowledge
 Timeline Management
 Reliable & Trustworthy
 Team Leadership
 Positive Rapport Building
 Multi-tasking
 Priority Focused
 Diligent
CORE COMPETENCIES
 Technology
 Demonstrated understanding of complex Microsoft licensing models
 Experience managing hardware and software assets for a global company totaling over
4000 endpoints.
 In-depth knowledge of Microsoft Windows and Microsoft Office programs with the
ability to learn new software applications quickly
 Experience with Active Directory, Windows Server 2003, Windows Server 2008,
Windows Server 2012, Windows XP, Windows 7, Windows 8, Microsoft SQL Server, and
Microsoft Exchange
 Advanced knowledge of the Symantec Management Platform and Client/Server
Management suites.
 Experience with imaging products and methods, such as ImageX, DISM, and Symantec
Ghost
 Extensive experience in computer and networking technology
 CompTIA A+ Certified
 Communication
 Cultivates strong relationships with multiple vendors.
 Ensures successful communication via actively listening and asking questions
 Adept at articulating complex technical concepts to users of varying technical
understanding
 Proven ability to track progress and resolutions of issues through effective written
communication
 Skilled in creating technical documents and instructions
 Technical Support
 Over 7 years experience troubleshooting and repairing desktop and notebook
computers in a high-volume environment
 Expertise in communicating directly with end users to capture accurate problem
descriptions and ensure rapid resolution
 Ability to manage multiple simultaneous support issues with quickly changing priorities
Cell: 734.657.5461
Email: M.Herman@outlook.com

2. PROFESSIONAL EXPERIENCE
Tower International Livonia, MI March 2015-Present
 System Administrator – IT Asset Manager
 Manages hardware and software assets for an international automotive supplier, spanning 12
countries and over 9000 employees
 Demonstrates knowledge of complex Microsoft licensing models by managing existing licenses
and advising on new purchases, with a focus on reducing cost while maintaining compliance
 Prepares monthly reports on hardware statuses and software usage to identify trends to aid in
resource planning
 Prepares requisitions to purchase IT equipment and software
 Maintains relationships with multiple (30+) hardware and software vendors
 Determines and publishes hardware and software standards
 Attended Microsoft Licensing Boot Camp in May 2015
 Trains new IT colleagues on Asset Management procedures
Tower International Livonia, MI July 2013-March 2015
 System Administrator – Desktop Support
 Key resource in a large scale migration from Windows XP to Windows 7
 Maintained and updated system images
 Handled troubleshooting and repair of hardware, software, and operating system issues,
including root-cause analysis to prevent future occurrences
 Educated end-users on use of multiple software applications and safe computing practices
 Documented problems and the steps taken toward resolution
 Compiled and published multiple technical documents, such as work instructions, policies, and
procedures
Best Buy Geek Squad Ann Arbor, MI July 2006-July 2013
 Advanced Repair Agent
 Configured, deployed, upgraded, and repaired desktop, laptops, and peripherals
 Performed account maintenance, user account creation, password resets, and email account
configuration
 Routinely performed troubleshooting tasks with minimal supervision
 Responsible for the most technically challenging problems in the department; frequently
answering technical questions from other colleagues
EDUCATION/CERTIFICATIONS
Lincoln Senior High School, Ypsilanti, MI
Diploma - 2006
CompTIA A+ Certification
August 2006