This is an actual resume I created for a client in 2009. Names and places have been changed to protect the customer's identity.

1. L ANCE A. P RINCE
123 ABC Avenue ~ Orlando, Florida 32828
Cell: (555) 743-4125 lanceaprince@yahoo.com
QUALIFICATIONS
Service-oriented IT Manager with intuitive analytical ability to attain network, system, and application
level solutions. Possesses skills in administration of local, wide area, and wireless networks, ensuring
reliability and security. Project management proficiency in analysis, design, development,
implementation, documentation, and evaluation. Leads by example, directing up to 15 network
administrators, helpdesk technicians, and consultants.
TECHNICAL SKILLS
Software/Utilities: PC Anywhere, Acrobat Professional, Omniform, GroupWise, Veritas
Backup, NovaStor Backup, Contribute, Citrix NFuse, Norton Anti-virus
Software, Asset Navigator, MS Navision Dynamics, IP Cop, FrontPage,
Project, Office Suite.
Networks/ Protocols: TCP/IP, Ethernet, IPX/SPX, HTTP, SMTP, POP3, DNS, DHCP, NetBEUI,
RAS, hubs, switches, routers, wireless devices.
Operating Systems: Windows 9X/ME/XP/Vista, Mac OSX, Windows 2000/2003 Server,
Exchange 2003, Novell, Citrix Metaframe, Debian Linux, IIS, Small Business
Server.
PROFESSIONAL EXPERIENCE
ABC COMPANY, Orlando, FL 2002-2009
MIS Manager/ Network Administrator Supervisor (2006-Present)
•Managed, directed, trained, and evaluated network administrators to support over 250 users.
•Led the installation, configuration and administration of workstations and network equipment.
•Evaluated emerging technologies and the impact on the company’s current infrastructure;
researched, proposed, bid, and purchased new computer and network hardware and software.
•Interfaced with senior management to plan projects, resolve system problems, and provide system
information; collaborated in the department’s budget planning and strategic planning processes.
•Ensured that the disaster recovery plan was operational and maintained.
•Unified network and migrated from mixed network to a windows network.
•Implemented Barracuda spam filtering appliance to improve security and productivity.
Network Administrator (2002-2006)
•Administered, maintained, and repaired over 10 Windows 2000/2003 and Linux servers.
•Supported over 300 users and devices, including PCs, Macs, PDAs, scanners, and printers.
•Upgraded and installed hardware and software; ensured data backup and recovery.
•Created instructional documents for employee use, developing computer and network policies.
•Conducted product research and evaluation on new software and hardware.
•Played a major role on Exchange 2003 migration from GroupWise.
EDUCATION
NORTHWOOD UNIVERSITY DEVOS GRADUATE SCHOOL, Midland, MI
Master of Business Administration, 2009
RICHARD STOCKTON COLLEGE OF NEW JERSEY, Pomona, NJ
Bachelor of Science in Business Management, 2002