1. Jose G. Vasquez
182 North 13th Street
San Jose, CA 95112
(408) 210-6381
jvasquez69@sbcglobal.net
Personal Profile:
A proven customer service professional, with over 10 years of experience, in client facing support
and customer satisfaction. A self-motivated, proactivemanager and team player, who is able to
adapt to new workenvironments quickly,manage teams, while possessing an uncompromised
workethic. Seeking an opportunity withan organization whose focusis also on service excellence
and satisfaction.
Skills:
Proficientin MicrosoftOutlook, Word, Excel, QuickBooks,Google Scheduling
Excellent communication skills, both written and verbal
Fluent in English, Spanish
Experience:
Eco Box Recycling, Inc. / 2006 -Feb 2015
Co-Owner/ Operations Manager
Focused on growth, expansion and day to day management of operations
Primary contactforall internal and field escalations, ensuring customer satisfaction
Responsible foridentifying and driving new process improvements
Responsible fordaily scheduling and dispatching of drivers to customer sites.
Led collaborative cross functionalpartnerships with third party vendors
Implementation and management of all county and city Permits
Responsible formaintaining environmental reports required for the City and County.
Lead projects & programs that require cross functionalpartnerships while ensuring map
tool utilization and business process improvements were executed
Responsible fornew hire training and mentorship
Demonstrate leadership, responsiveness, accuracy and follow-throughwhenassigned to
company projects.
PortugueseBand of SanJose
Director, Non-profitOrganization/Oct 2009 – Oct2011
President,Non-ProfitOrganizationOct2011 – Present
Operational leadership skills and experience in a dynamic, Musical education focused
Nonprofit organization
Ensured that the organization operated in accordance with its mission and the purpose for
whichit was granted tax-exempt status
Highly regarded track record of consecutive years of positive “onbudget” operations
Performance
Delegated and enforcedprocedures so that processes and operations ran smoothly
Coordinated maintenance and inspections of facility as necessary.
References: Available upon request