1. Susan M. Progar
729 Speyer Avenue
Monaca, PA 15061
412-670-2170
Sueb5471@verizon.net
Substantial experience andoutstandingskillsincustomerservice inthe title/escrow industry.
Accustomedtoworking infastpacedenvironmentswiththe abilitytothinkquicklyandsuccessfully
handle difficultissues.
Excellentinterpersonalskills,abilitytoworkwell withothers,inbothsupervisoryorsupportstaff roles.
Professional Experience
Entitle Direct, Moon Township,PA
2011 - present
ProjectManager
- Completedthe followingtwoprojects to full working status
o Newsoftware, Resware Optimizationand also assistedwith training of current
employees
o CQE, ConsolidatedQuote Engine
Title SpecialistSupervisor
- Responsible foroverseeingtitle curative group
- Maintainingclientrelationships,Cardinal Financial Company, LP and WellsFargo Private
Wealth,primarily
- Workingwith Cardinal Financial and IT to maximize growth and all reportingfunctionality
Local Solutions,Moon Township,PA
2006 – 2010
Branch Manager and AssistantVice President
- Responsible formaintainingprofitabilitymargin
- Oversee the strategic managementand operational oversightof the company’s development
and operations inorder to provide streamlinedoperations,reduce operatingcosts with
greater profitability
- Interface with large clientsto developandmaintain organizational strategies,operation
efficienciesandproposals for increasingbusinessandimproving profitability

2. Local SolutionsandLSI, Moon Township,PA
2001 – 2006
Escrow Officer/TeamSupervisor
- Responsible formaintaining clientrelationships
- Oversaw overall workflowwithin team, includingbutnot limitedtoHUD preparation,
curative, post closing,fundingand recording
- Also personallyworkedall positionswithinthe team while at LSI, scheduledclosings,
completedcurative on title search/commitment,HUD preparation,recording at county level
and funds disbursement
Accomplishments
- While workingat Entitle Direct,was promotedwithin 10 months ofbeinghired to supervisor
of all title curative specialists
- Successfullyoversawthe developmentofthe Local Solutionsdivisionfrom $250,000 to $4.2
millioninrevenue with33 employees
- Developedapaperlessenvironmentand training for all personnel at Local Solutions
- CompletedSixSigma training
- Successfullymaintaineda positive P&Lfor a term of5 years while Assistant Vice Presidentat
Local Solutions
- Establishedcritical partnershipswith highlevel industry leaderssuch as Cardinal Financial
Company, LP, Nationstar Mortgage,Avelo Mortgage,GoldmanSachs, GuaranteedRate, Inc.,
Reliance First Capital and WellsFargoBank, NA
- Enhanced the recognitionof the company name withinthe businesscommunitythrough new
businessdevelopmentandaggressive networkingat Local Solutions.
Leadership
- Financial Secretary for Beaver ValleySportsman’s Club and complete followingduties
o Payroll,includingpaying all applicable taxesand UC
o Payment ofall bills
o Balancing of accounts
o Complete license renewals
Education
WestVirginiaUniversity (1991)
CommunityCollege of AlleghenyCounty(1993)
ReferencesAvailableUponRequest