1. ANDRE ZUGASTI
PR O DUCTION MA N A GER / A N A LYST
Cd. Juarez Chih. (656)176 5969 – andre.zugasti@hotmail.com
Exceptionally detailed, organized and highly accurate business professional with ability to
successfully manage multiple projects simultaneously. Proven competency with the ability to work in
a stressful, high energy, fast paced environment. Well-developed interpersonal, communication and
multi-tasking skills searching to find a company that will offer the potential for advancement, learn
new skills, and utilize the skills and training acquired throughout time to obtain a position as a team-
player in a people-oriented organization where I can maximize customer-service experiencein a
challenging environment to achieve corporate goals.
E X P E R I EN C E P R O D U C T I O N M A N A G E R / A N A L Y S T :
XEROX BUSINESS SERVICES - Ally Servicing, 2007 – Present
Responsible for production management of the activities for the Indexing/ Data Entry
group as well as managing all activities associated with operationsand client related
requests.
Implementation of performance, quality and service standards ensuring compliance
in productivity and quality.
Development of business and client requested processes and/or operational
improvements to enhance efficiency and effectiveness of operations.
Demonstrate leadership by motivating teamto achieveconsistent level of quality
work, communicate clear vision and goals and develop positivestaff and productive
teams.
Strong communication and interpersonal skills, ability to work independently as well
as a team player.
Support client user needs to ensure they have a functional site as well as coordinate
and implement client request of systemrequirement and needs, addition or
modification of users to ensure a smooth user interaction.
Collaborate with internal and external groups to ensure all requirements and
information needed to support the client requests are met.
Versatile experiencein leading projects of varying complexity and scope, problem
solving and issues resolution facilitation skills, change management, driveto deliver
results under challenging circumstances.
Experience in managing and Implementation of outsourcing projects.
Performteampayroll duties.
P R O D U C T I O N S U P E R V I SO R :
ACS BUSINESS PROCESS SOLUTIONS - First Horizon/GMAC Loan Review 2006 – 2007
Implementation of new Mortgage outsourcing projects.
Recruitment, payroll, training, production and quality standards.
Development of security, information and process guides.

2. E D U C A T I O N B . A . i n I N T E R N A T I O NA L B U S I NE SS :
UTEP - University of Texas at El Paso (El Paso TX.) 2002 – 2006
L A N G U A G E D I P L O M A :
UCO - Catholic University of the West (Anger, France) 2000 – 2001
A . A . i n A D V E R T IS IN G & G R A P H I C D E S I G N :
EPCC - El Paso Community College (El Paso TX.) 2000 - 2001
S K I L L S Strong I nterpersonal communication skills.
Problem analysis and problem solv ing.
Excellent Verbal & Written Communication.
Multi-Task & Prioritizing.
Strong Customer Serv ice Background.
Microsoft Office.
Payroll Management.
Emergency and Fire Brigade.
Bilingual – Spanish / English 100%