1. Michael
Selby
SARASOTA, FLORIDA
443-821-5390
MSELBY83@OUTLOOK.COM
WWW.LINKEDIN.COM/IN/MICHAEL-SELBY
Professional experience
Network/VOIP Engineer
Bridge Technologies/Verizon - Network/VOIP Egineer Jan 2016- Present
Experienced upgrading Cisco Call Manager clusters.
Cisco Prime provisioning – and Cisco Prime collaboration and analysis.
VMWare – vCenter/vSphere client and Web client. ESXI 5.5 Software
UCS servers/CIMC. Upgrades, Maintenance and configuration.
SME (Subject Matter Expert) in Cisco Voice and related VOIP Technologies
Cisco Call Manager version 10.6 or higher
Cisco Call Manager subsystems including CER, CUP
Cisco Prime Assurance & Provisioning 10.6 and 11.1
Cisco Voice Gateways
Cisco Unity Voicemail
Cisco IP Mobility and IP Communicator
ARC Attendant Console
ISI CDR Call Detail Reporting
VoIP / SIP / QOS protocols
Telco circuit delivery, integration, and support
Implementing and supporting analog technologies including gateways and circuits
Experienced integrating VOIP systems with network monitoring and management frameworks such
as NNMi , Ciscoworks, and Cisco Prime Collaboration
Worked effectively with vendor support organizations such as Cisco TAC
Worked on Cisco Networking / Data Center technologies
Nexus 5k / 7k, Cisco IOS
Routing and Switching
Wide Area Optimization
Experienced with DNS/DHCP and related namespace management toolsets
Dell Inc. – Contracting Consultant/Voice Engineer May 2015 – November 2015
Utilized Avaya Communications Manager for Avaya S8710, S8720, S8730, S8XXX Media Servers,
Avaya G250, G350, G450, and G650 Media Gateways in both LSP and ESS environments.
Utilized Avaya modular messaging voicemail, Avaya Message Networking, VoIP Trunking, MPLS EF
CAR Bandwidth, IP CODECS, Subnetting, VLANs, and IPT Assessments.
Managed SIP Integration: distributed and centralized
Performed advanced call-routing.
Managed vendor escalation: Verizon and Avaya.
Functioned as Avaya system manager and session manager.
Utilized ACME SBCs.
Provided call tracing on CM, SMGR, SBC, NIKSUN and Riverbed capture devices.
Utilizad Avaya AES, Avaya Voice Portal, and Nice Logger.
Performed Cloud changes validation.
Performed unified communications utilizing Cisco call manager 8x upgraded to 10x to include
implementation, upgrades, installs, and updated firmware through TFTP Server/UC servers.
Maintained Cisco unity connection VM.
Developed numerous custom call center reports on Cisco CUIC.

2. ASP Web Solutions – Network Voice Engineer April 2014 – April 2015
Built/configured Avaya gateways as well as planning and coordination skills.
Provided technical and project management support to project team in planning phase.
Provided support with PBX Lab build.
Drove execution of the gateway migration.
Built configurations for Avaya gateways as well as Cisco.
Hosted voice
OSS
Implemented configuration.
Responsible for hardware procurement: intake collaborated with DC official to reserve rack space and
rack hardware.
Determined circuit requirement, negotiated with vendors, determined termination points and
proceeded with procurement.
Collaborated with data center officials to route circuits to the appropriate racks.
Determined destination and quantity of gateways required.
Logistics and planned around cut over.
Performed with network team to provision network connectivity.
Created, updated and maintained relevant documentation of the implementation.
Upgraded Cisco call manager 8x
Performed Cisco Unity connection.
TEKsystems – Voice Engineer February 2013 – March 2014
Supported a large service desk community, installing, maintaining, engineering and troubleshooting
Cisco’s ACD solution to include Cisco’s Unified Communication Manager (v8), UCCX, Quality Manager
and
Calabria’s recording servers.
Lead engineer working with the ACD network servers.
Duties included: call center support, UCCX Script Editor, historical reporting client, Cisco Supervisor
desktop, IVR and CAD (Cisco Agent Desktop).
Administration duties included UCCX, Quality Manager, Call Manager (v8), SIP Configuration and Jabber.
Managed Avaya Media Gateways G650, G350, G430, Media Servers S8500 and 8300, Avaya Aura
Counications Manager and Communications Server 1000.
Scitor Corporation – Network Engineer November 2011 – February 2013
Performed SETA functions, analyzed existing architectures and generated new enterprise
architectures.
Developed network road maps, conducted trade studies, technical evaluations, and assessments of
network technologies to accomplish the following: solve complex problems, determine information
needs, evaluate information systems, access value of information, and recommend cost.
Developed information on future network needs to keep up with the ever changing technologies.
Assisted in the evaluation of IC policies, procedures, standards, and instructions to govern design,
development and implementation of solution.
AT&T = Voice Systems Engineer/Manager 1996 – November 2011
Installed, performed routine maintenance/software upgrades and troubleshot on following systems:
Avaya Unified Communications, Mitel (SX200, SX2000) Cisco VOIP, Cisco Provisional Manager, Cisco
Unified
Communications, Cisco Unity, and Cisco UCCX.
Responsible for Avaya Aura communication manager, Spectel, Compunetics conferencing systems and
associated voice mail systems.
Provided emergency and non-emergency network support which required occasional TDY‘s to various
worldwide locations.
Participated in launch activities and all voice system test activities.
Scheduled outage periods in support of installs, upgrades, testing and repairs.
Provided project management in support of the voice network.
Contel, GTE and Mantech – IT Installations/Maintenance of Telecom November 1984 – 1996
Subcontractor for a large government contract.
Performed various installations and maintenance tasks on a daily basis and with a variety of Telecom
and voice messaging systems at the Department of Defense in Fort Meade.
Installed, maintained and troubleshot 1A2 and Comdial key systems.
Promoted to lead technician in 1987 in charge of up to five technicians.

3. Experienced with Cisco Jabber, Cisco Quality
Manager, JTAPI Integration, SIP Configuration
and Cisco Unified Communication 3x to 10x
(CallManager) All Cisco Unified
communication products. Well versed in
Avaya TDM PBX’s, Avaya Communication
Manager, Avaya Call Center Elite, Avaya
Media servers S8500, 8300, Avaya Media
Servers G650, G430, G350, Communication
Server 1000, Avaya Unified Communications,
CCM VM, Avaya IVR, Avaya CMS supervisor,
Avaya ASA, ICD (call distributor client) MS SQL,
TOAD, Oracle, MS Visio, Avaya One-X
Communicator/Avaya One-X Agent, Gold
Wave and Audacity. Voice protocols H.323,
MGCP, SIP and SCCP.
*Technical training upon request.
Network VoIP/Voice engineer with
experience and training that spans a
period of 20 years. Promoted to AT&T
manager in 2005. Responsibilities required
response and repair of all voice network
issues, build, install and maintain Cisco Call
Manager, Cisco Unity connection voicemail
and Avaya Unified Communications.
Responsible for supervision of a team of
technicians, wrote evaluations and
functioned as training coordinator.
Expanded knowledge through numerous
specialized training courses in the areas of
communication systems, switching
systems, VOIP platforms, supporting
devices and
techniques. Performed SETA functions at
Scitor analyzing existing architectures, OSS,
hosted voice and generated new enterprise
architectures. Functioned as a consultant to
government leads on all voice matters.
Supported CMS Medicare health systems and
ran Cisco ACD solution in support of large
service desk community. Lead
engineer working with ACD network servers.
Duties included: call center support,
Wireline UCCX (Express) Script Editor,
historical reporting client, Cisco supervisor
desktop, IVR and CAD (Cisco agent desktop)
and Cisco Telepresence.
PROFESSIONAL SUMMARY TECHNICAL SUMMARY