1. D a v i d R o y
121 Suzanne Drive  Shreveport, LA 71115  (318) 422-2266  industrialsystemdesigns@gmail.com
INFORMATION TECHNOLOGIES PROFESSIONAL
 Experienced IT Specialist offering a 8-year history of professional and diversified Information Technology
experience ranging from installation to technical support of Hardware and Software
 Network Specialist who has network expertise in the following; POE and NON POE Switches; Managed and
Unmanaged switches. Wireless routers, access points, and repeaters. Network troubleshooting and firewall
configuration. Punchdown blocks 66 & 110. Cat 5e/Cat 6e cabling and tracing. Network printer & MFD
installation and configuration. Remote PC management using Dameware, VNC, Teamviewer and native
windows RDP
PROFESSIONAL SKILLS
 Network Configuration
 Switches and routers
 Firewall configuration
 Cat 5e/Cat 6e cables
 Troubleshooting hardware
 Mass Hardware and Software
Deployment
 VB6.net
 Microsoft Office Suite 2003 & 2007
 Windows XP
 Windows 7
 Windows Home Server
 Windows Server 2003
 Project Management
 Wireless routers and access
points
 Telephone punchdown 66 & 110
blocks
 Network printer & MFD
installation and configuration
 Soldering and Desoldering
PROFESSIONAL EXPERIENCE
CSRA— Bossier City, LA
Responsible for basic troubleshooting of CSRA internal employees hardware, software, and VPN issues.
Help Desk Technician, October 2015-December 2015
Key Responsibilities:
• Provide internal customers with support for PC and hardware issues.
• Assist users with CISCO VPN issues.
• Reset and resynchronize SECURID tokens and pins.
• Performed maintenance on user profiles and domain accounts through Active Directory.
CENTURYLINK— Shreveport, LA
Responsible for local and remote support/maintenance of all computer related equipment and software for various
locations throughout Louisiana and Houston, TX.
IT Operations Technician, 2010 to 2015
Key Responsibilities:
• Provide internal and external customers with exceptional 24x7 customer service support
including billable requests and physical security functions
• Imaging & deploying PCs/laptops; Migrating user data.
• Avaya IP softphone software, configuration and troubleshooting
• VOIP
• Network connectivity
• Responsible for maintenance of PC and laptop hardware troubleshooting, removal, and
replacement.
D a v i d R o y Phone: (318) 422-2266

2. • Responsible for maintenance of network printers, wireless access points and repeaters on the
corporate network.
• Performed maintenance on user profiles and domain accounts through Active Directory
SELF LAW FIRM, LLC- Shreveport, LA
Responsible for maintenance and support of computer network and troubleshooting all network communication and PC
problems.
Network Administrator , 2008 to 2013
Key Responsibilities:
• Maintained a four computer network consisting of two wireless and two wired components.
• Maintain the network and security of computers and replace PC hardware as needed.
AT&T- Shreveport, LA
Responsible for delivering exceptional customer support through efficiently and accurately providing DSL and Company
product support.
Technical Assistant , 2007-2009
Key Responsibilities:
• Assisted business customers with all DSL connectivity issues IE: invalid IP, no sync and DNS
issues, network troubleshooting and configuring wireless routers and file/print share.
EDUCATION & CERTIFICATIONS
LOUISIANA TECH UNIVERSITY — Louisiana
Bachelor of Science (BS) in Computer Information Systems
D a v i d R o y Phone: (318) 422-2266