1. JAGPREET SINGH Contact info. : 09560247352
Email id: jagpreet.ece@gmail.com
• SUBJECT:
To apply for a job opportunity at your prominent and
esteemed organization.
• QUALIFICATION:
• B.Tech in Electronics and Communication Engineering
through Punjab Technical University.
• Cisco Certified Network Associate R&S.
• Cisco Certified Network Associate VOIP.
• DESCRIPTION:
An active personality. I adapt to any type of working
environment. A vivacious student and an extremely quick learner. I try and
obtain complete information and insight about everything which appeals to
my want of knowledge.
I have 5+ years of work experience which mostly includes working
with the latest Cisco technologies in the Collaboration and Datacenter
Architectures.
• EXPERIENCE:

2. • Technical Solutions Leader with Aricent Technologies
Gurgaon working for Cisco Partner Enablement in APO
on new technologies from 24th
August’16 till date.
• Network Consultant for Unified Communications with
Universal E-Business Solutions(Cisco Gold Partner) from
29th
October’13 till 21st
August’15.
• Have worked as a Customer Support Engineer with Cisco
TAC’s CUCM team at Aricent Group starting from 31st
July, 2011 till 28th
October, 2013.
• Have been challenged with difficult network down
situations involving CUCM, Unity, IPCC, Voice Gateways,
CUPS, CVP, ICM and have successfully been able to
resolve most problems.
• Have undergone various trainings organized directly by
Cisco Systems for the better understanding of both the
VOIP network as a whole and the intricacies of individual
products involved.
• Key Technical Skills
o CUCM
• Complete call routing Internal and External ( through
Gateways, SIP Trunks, ICT, GK controlled ICTs )
• A complete understanding of call routing protocols such
as SIP, H.323, MGCP, SCCP.
• Integration with Third Party servers over SIP, H.323, CTI (
JTAPI and TAPI ) like NICE, Lync, MS Exchange, etc.

3. • Integration with Cisco UC products like IPCC, UCCE,
Unity Connection, Voice gateways, VCS-C.
• CUCM Features and Functionalities like EMCC, Extension
Mobility, URI Dialing, Dial Rules, ILS, LBM etc.
• CUCM Media Resources both CUCM based and IOS
based.
o Voice Gateways
• Analog Voice : FXO, FXS, T1 CAS
• Digital Voice : T1/E1 PRI
• All control protocol details: MGCP, H.323, SCCP, SIP.
• A good handle over SIP Cube-Enterprise and its basic
functionality covering UAs, SIP Profiles, SIP Dial Peers,
etc.
• CME and its
o Video and Collaboration Solutions
• Have deployed and configured the VCS-C and VCS-E
solutions for various clients in single server and clusters.
This involves setting up Jabber Video (MOVI) both inside
the network and outside through a DMZ using a public
IP.
• Registration of Video endpoints such as the EX 60, EX 90,
MX 200, SX-10, SX-20, MX-800, IX series, etc with the
VCS-C and VCS-E both inside the network and outside.
Also managing the endpoints through the TMS.
• Setting up and Configuration of the MCU both for Single
Server deployment and in clusters

4. • Have deployed the Expressway-C and Expressway-E for
MRA with registering TP endpoints with CUCM.
• Have deployed the CWMS for multiple clients.
• Complete understanding of the fundamentals of the
Telepresence server and its interoperability with other
Video products.
• Have deployed Collaboration Meeting Room (CMR) On-
Premises, Hybrid and Cloud.
o UCCX and UCCE
• Integration with CUCM over JTAPI.
• Complete knowledge of CTI traces and also JTAPI logs.
• A good handle on UCCX scripting.
• A very good understanding of UCCE Pre and Post routing
call flows.
• A good understanding of the process running on the
Router. The configuration read from the Logger and the
way a Peripheral Gateway is setup and configured
through the Admin Workstation.
• Also of the internal algorithm which the ICM follows and
it’s working with both IP IVR and CVP.
• Cisco Finesse and Third Party Gadget Deployment within
Finesse.
o Unity Connection
• Complete understanding of a Call Handlers and
Directory Handlers.

5. • Forward Routing and Direct Routing rules.
• Creating and Deleting User mailboxes and greetings.
• Integration with CUCM over SCCP and SIP.
• A good understanding of Conversation Manager logs.
o Presence Server
• Integration with CUCM
• Working with CUPC and Jabber Deployments including
IMs and Desktop sharing, etc.
• Have setup XMPP Federation with WebEx and GTalk.
Complete understanding of SIP Federation.
• A good understanding of CUPS as SIP Proxy.
• Knowhow of XCP Router and SIP Proxy work with one
another and CUCM for presence updates.
• Worked on Jabber v11.7 On-Premises and over Mobile
and Remote Access (MRA).
• Configuring Persistent chats and Managed File transfer
setups with IM&P for both on premises and MRA users.
o Cisco Spark and Tropo
• Have designed complete solution with Cisco Tropo using
both Scripting API and Web API in JavaScript.
• Thorough hands on with all Spark APIs including the
latest Video SDK for JS Applications.
• Deployed video endpoints registered with the Spark
Cloud.

6. • Integrating Cisco Spark with third party Applications like
Gmail, Survey Monkey, Smart Sheets, etc using
integration platforms like built.io and even in straight
code.
o Routing and Switching:
• EIGRP, OSPF, BGP, IS-IS.
• Worked with ISR-G2, ASRs, CSRs.
• Worked on all Catalyst switches and have strong
understanding on concepts like VSS, STP, PVSTP, RSTP,
etc.
• A good understanding on MPLS, WAAS, VRFs on a
router, Performance Routing(PfR) and other WAN
Technologies.
o Cisco Datacenter:
• Hands-On Experience with Cisco Nexus Devices like 7K,
7700, 5K, Fabric Extenders.
• Configured vPC, vPC+, VDC, Fabric Path, OTV, FCoE.
• Worked briefly on the Nexus 9K and have a basic
understanding of ACI using APIC.
• Extensive experience with UCS-C and UCS-B series
servers. Managing and configuring blade based servers
with UCS-Manager. Have worked on UCS-Central.
• A foundation understanding on the UCS-Director and its
integrations with the Prime Service Catalog, VACS, UCS-
Manager, UCS-Central and the Inter Cloud Fabric.

7. • A good amount of exposure to the Cisco Enterprise
Cloud Suite and how to setup ITaaS and Hybrid ITaaS.
• Have also started gaining some hands on experience
with Cisco Cloud Center (Cliqr) with basic installation of
CCM, CCO, RabbitQP.
o Scripting:
• Have has some good hands-on experience with Node.js
and JS in general.
• Familiar with REST APIs across all Cisco Platforms and
how to invoke them remotely via a configured
application.
o Non Cisco Products
• Have worked with the Zoom Call Recording Solutions
• Have worked on troubleshot the Genesis Contact Center
solution.
• Have worked extensively with the RightFax solution.
• Complete understanding of the Informacast Basic Paging
Solution.

8. • Other ACADEMIC ACHIEVEMENTS:
• Have completed 6 months of training with Cisco
Systems, New Delhi.
• CCIE Written in Collaboration.
• Cisco Certified Network Associate R&S.
• Cisco Certified Network Associate VOIP.
• Have finished a course on Embedded systems and
Embedded C programming from Thinklabs, IIT Bombay.
• Was a finalist in Photovore (Autonomous robotics) at
Techfest’09 held at IIT Bombay.