1. HUMAN SERVICE SKILLS
CASE MANAGEMENT EXPERIENCE
• Assess comprehensively the needs, capabilities,
challenges and personal support systems of clients
• Develop and implement person centered care plan
• On-going monitoring, documentation & reports
• Communicate care needs to client ’s literacy level.
• Refer clients to appropriate services and follow-up
to ensure referrals were rendered
• Adhere to HIPPA policies and procedures.
• Diverse Client Experience: Low income, ethnic-
ity, sexual orientation, chronic medical, cognitive
and mental health, female and youth populations
• Counsel clients using strength based case
management and motivational interview skills
RELEVANT EXPERIENCE
Joelle GwynnJoelle GwynnJoelle GwynnJoelle Gwynn
3666 Karen Parkway, Apt. # 204 Waterford, MI 48328
(248) 809-9345
joellegwynn@gmail.com
Human Services Resume
Seeking a Social and Human Service position that utilizes 10+ years of experience and excellent people and com-
munication skills. Along with continued personal and professional growth commensurate with achievements. I am
currently looking for a full time position in an environment that offers a greater challenge and the opportunity to
help the company advance efficiently and productively. Available for immediate hire. Open to relocation.
• Manager & Lab Coordinator, HIV Testing Satellite Site Office
• Director, Youth Media-Arts Non-Profit Agency
• Youth Coordinator, Temporary Shelter for Homeless Women
• Mentor Coordinator, At-Risks Young Mothers, Matched Mentors
• Relief- Group Home Manager, DDA Group Home
• Linkage to Care Specialist, Coordination of medical needs with
clients newly diagnosed with HIV
• Case Manager, Temporary Court Wards , Orchards Children Srvcs.
• Program Director, Grant Writer. Produced HIV Awareness
AUDIO & VIDEO PSAs. Hosted HIV Concert. Presented health
information to the public on disease awareness, prevention and man-
agement. Tested over 100 people
• LD/Resource Classroom Teacher: Taught 7th Grade Exceptional
Students and drafted IEP annual reports.
EDUCATION
Winston - Salem State University, Winston -Salem, NC
Graduate Studies: Spec. Ed. Teacher Cert.
North Carolina, A&T St. Univ.
Graduate Studies: Master of Arts Program: Grant Writing,
Management and Evaluation, Concordia University Chicago
Graduate Studies: Master of Science Program:
Organizational Management, Phoenix University
• Strong Client & Customer Service
• Developed & Revised mission and goals
• Program Development
• Coordinated Mission Specific Events
• Recruited volunteers & Supervised Volunteer Staff
• Draft grants & surpassed requirements
• Increased mentor/mentee matches by 40% in grant cycle.
• Facilitate group presentations up to 300 people
• Presentation, Audio, Graphic & Web skills
• Creating Client Goals & Monitoring Progress
• Collaborated with the clinical team on Individual Treatment
Plans, I.E.P, Behavior Modification Programs, Task
Analysis and Annual Goals.
Work History
2010-2014 AIDS Partnership Michigan
2005-2014 My Music—My Choice Foundation
2002-2013 Positive Rhythms Radio Show
1999-2001 City of Detroit, Detroit City Council
1998-1999 Forsyth County Schools