Pamela Banks-Johnson is seeking the position of Shelter Director. She has over 15 years of experience developing and managing social services programs. Most recently, she served as the Volunteer and Community Partnership Coordinator at Bayshore Family Success Center, where she recruited and trained volunteers, developed community partnerships, and instituted a social media presence. She holds a Master's degree in Public Administration with a concentration in Nonprofit Management from DeVry University.

1. PAMELA BANKS-JOHNSON
46 Michael Street, Piscataway, NJ 08854
pbanksjohnson@gmail.com www.linkedin.com/pub/Pamela-banks-johnson 908.294.8229
TARGET JOB: Shelter Director
Organizational Management● Budget Management● Program Planning
PROFESSIONAL PROFILE
Results-driven leader with a master degree in Public Administration, with excellent communication skills, and
the ability to be flexible and adaptable. Extensive hands-on experience developing strategies to develop and
improve social service programming. Comfortable interacting with all levels of management, staff, and clients
in roles as a team player, mentor, and trainer. Experienced multitasking and prioritizing daily responsibilities,
long-term projects, and effectively handling challenging situations with positive results. Computer competencies
include MS Office Suite (Word, Excel, PowerPoint).
PROFESSIONAL EXPERIENCE
Bayshore Family Success Center, Union Beach, NJ —05/2013 to 05/2014
Volunteer and Community Partnership Coordinator
Chosen to recruit and train volunteers to develop and support networks for individuals and families in Northern
Monmouth County.
▪ Developed and implemented strategies focused on targeting community parents, educators, retired
professionals, and area leaders to volunteer at Family Success Centers.
▪ Recruited and trained 25 volunteers within 9 months to meet the center’s launch date deadline.
▪ Authored the policy and procedure manual and conducted facility orientations and initial trainings.
▪ Introduced opportunities in funding and volunteering to area businesses and government officials to
participate in various programs.
▪ Instituted social media presence for organization
American Lung Association, Bridgewater, NJ –01/2007 to 01/2009
Program Specialist
Created and implemented educational and advocacy programs with focus on lung health and asthma directed to
children and adults.
· Developed partnerships with service providers, government officials, healthcare providers and
community members
· Conducted educational trainings for 25 volunteer facilitators to present programs on asthma and related
topics throughout the state.
· Effectively communicated about programs and services provided to the community
· Assisted Development staff with special event preparation and tracking donations
Catholic Charities Ozanam Family Shelter, Edison, NJ –03/2003 to 4/2006
Case Manager
Assisted individuals and families in finding permanent housing and employment opportunities.
· Partnered with community and government agencies to create a tailored plan of action for families to re-gain
independence.

2. Pamela Banks-Johnson pbanksjohnson@gmail.com/908.294.8229 Page 2
Professional Experience—Continued
· Assisted shelter director with supervision of paraprofessional staff
· Assisted with ensuring shelter remained in compliance with government regulations including HIPPA
and JCAHO
· Client scorecard of successful consisted of 65% finding jobs, 80% found permanent housing, 10%
entered transitional living programs, and 10% were negatively discharged
NJ Division of Youth and Family Services, Piscataway, NJ
Supervising Family Service Specialist
· Conducted regular performance reviews and developed improvement plans
· Implemented bi-weekly group conferences to discuss problematic case situations
· Facilitated multidisciplinary team meetings, including community agencies, law enforcement and school
personnel
ADDITIONAL EXPERIENCE
New Jersey Orators, Somerset, NJ
Volunteer Lead Coach
Teaching public speaking and reading literacy to students and guidance to volunteer coaches
Cathedral International, Plainfield, NJ
Volunteer Community Events
Leads community donation efforts by coordinating events for distribution of goods at Thanksgiving, Christmas
and other special occasions.
EDUCATION
Master of Public Administration concentration in Nonprofit Management
DeVry University, Keller Graduate School of Management, Oak Brook, IL with honors
Relevant Coursework
Management, Organizational Development, Human Resources
Bachelor of Arts in Criminal Justice
University of Hartford, West Hartford, CT
Certificate in Volunteer Management, NORWESCAP