My advising assessment report for the 2013-2014 academic year. What we assessed, how we assessed, and what we found.

1. RU ADVISING
CENTER
2013-2014 ASSESSMENT REPORT
“Adventures in Assessing Advising”
Melody McMillan

2. RU ADVISING
CENTER
The mission of Advising Center is to advise and teach
students skills that facilitate growth through exploration
as they embark upon their educational careers at RU.
We help students navigate the university and make
informed decisions while transitioning in to majors.
Advising Center also serves as a resource for advising
excellence within the university community.

3. 1. STUDENT SATISFACTION
2. STUDENT LEARNING OUTCOMES
3. RETENTION & PERSISTENCE TO GRADUATION
4. ADVISOR PRODUCTIVITY
5. RESOURCE TO ADVISING COMMUNITY

4. • Satisfaction as related to students’ advising
experiences after a scheduled advising appointment.
• Satisfaction as related to students’ advising
experiences after a meeting with a walk-in advisor.

5. MEASURED IMMEDIATELY
AFTER EACH ADVISING
EXPERIENCE.

6. FALL 2013 SPRING 2014
87% HAD A SCHEDULED
APPOINTMENT
13% MET WITH A WALK-IN ADVISOR
76% HAD A SCHEDULED
APPOINTMENT
24% MET WITH A WALK-IN ADVISOR

7. Scheduled Appointments
Met with a walk-in advisor
reported they were either “satisfied” or “very satisfied” with
their overall experience in Advising Center (fall and spring).

8. DEMONSTRATE AN
UNDERSTANDING OF
FOUNDATIONS OF KNOWLEDGE
REQUIREMENTS
KNOW THE
COMPONENTS OF A
PERSONAL
EDUCATIONAL PLAN
TO GUIDE YOU TO
GRADUATION
LEARN APPROPRIATE
UNIVERSITY POLICIES TO
FACILITATE ACADEMIC
PROGRESSION
DEMONSTRATE
AWARENESS OF
CAMPUS
RESOURCES
CHOOSE A MAJOR PRIOR TO
COMPLETION OF YOUR
FRESHMAN YEAR OR BY THE END
OF YOUR FIRST SEMESTER

9. 1. PRE-APPOINTMENT SURVEY
2. FOLLOW UP SURVEY
3. APPOINTMENT TRACKING
4. POLICY COMPLIANCE
– MANUALLY
– WITH HELP FROM BW

10. “CHECK-IN” SURVEY COMPLETERS:

11. • THE MAJORITY OF STUDENTS INDICATED
THAT THEY WERE PROMPTED TO COME TO
ADVISING CENTER BY
– AN EMAIL FROM THEIR ADVISOR
– THEIR PEER COACH
– “OTHER”
• THE MAJORITY OF STUDENTS FELT THAT
CAREER SERVICES AND/OR FINANCIAL
AID COULD HELP THEM PROGRESS
TOWARD GRADUATION AND BEYOND IF
THEY VISITED THOSE OFFICES.
• THE MAJORITY OF STUDENTS SAID THAT
STUDENTS MUST EARN A CUMULATIVE
GPA OF 2.5 OR 3.0 IN ORDER TO BE
CONSIDERED IN “GOOD ACADEMIC
STANDING.”

12. “FOLLOW-UP” SURVEY COMPLETERS:

13. AFTER MEETING WITH AN ADVISOR…
• STUDENTS DEMONSTRATED A BETTER
UNDERSTANDING OF HOW CLOSE THEY
WERE TO COMPLETING THE FOK
REQUIREMENTS.
• MOST STUDENTS EXPRESSED THAT THEY
PLANNED TO VISIT LEARNING ASSISTANCE
AND/OR THEIR PROFESSORS’ OFFICE
HOURS.
• STUDENTS DEMONSTRATED KNOWLEDGE
THAT THEIR ADVISOR AND/OR THE
CATALOG COULD HELP THEM FIND OUT IF
A CLASS WOULD BE OFFERED IN A FUTURE
SEMESTER.

14. POLICY UNDERSTANDING AND
COMPLIANCE…
• HOW MANY STUDENTS SCHEDULED
AN APPOINTMENT DURING A
PRIORITY REGISTRATION PERIOD
EACH SEMESTER?
• HOW MANY STUDENTS ARE IN
COMPLIANCE WITH THE
DEVELOPMENTAL COURSE POLICY?
• HOW MANY ELIGIBLE STUDENTS
FILED REPEAT OPTIONS?
• HOW MANY STUDENTS CHANGED
THEIR MAJOR?

15. CHANGE OF MAJOR
71% of Advising Center students in fall 2013 who
were eligible to declare had declared a major by the
end of spring 2014.

16. FALL to SPRING
FALL to
FALL
59.6% OF NON-RETURNERS HAD
A HOLD PREVENTING THEM FROM
REGISTERING.
43% OF NON-RETURNERS HAD
FINANCIAL HOLDS
5% WERE ACADEMICALLY
INELIGIBLE TO RETURN
5% WERE HAD DECLARED A
MAJOR OUTSIDE OF UVS

17. Academic SUCCESS
HOW MANY STUDENTS ON WARNING/PROBATION/SUSPENSION?
HOW MANY STUDENTS MOVED FROM POOR ACADEMIC
STANDING TO GOOD ACADEMIC STANDING?
By end of Fall By end of Spring
(N=20) (N=22)

18. Movement toward graduation
HOW MANY FRESHMEN/SOPHOMORES/JUNIORS/SENIORS?
Start of Fall Start of Spring
• 776 FRESHMEN
• 515 FRESHMEN
• 170 SOPHOMORES
• 168 SOPHOMORES
• 53 JUNIORS
• 29 JUNIORS
• 16 SENIORS
• 10 SENIORS

19. # STUDENTS
Fall 2013: advisors
saw 1,023 students
during the 10 weeks
surrounding priority
registration.
Spring 2014:
advisors saw 593
students during the
9 weeks
surrounding priority
registration.
PREP TIME
Average # student
records prepped*:
4.7
Average # minutes
spent prepping
each record*: 8.0
Average total time
spent prepping
student records*:
37.6 minutes
E-TIME
Average # emails
received from
students*: 4.4
Average # emails
sent to advisees*:
6.4
Average # minutes
composing student
emails*: 5 minutes
Average total time
spent emailing
students*: 32
minutes

20. 1. CERTIFIED MASTER ADVISORS
As of 7/9/2014, there were 87 certified Master Advisors and 3
certified Senior Master Advisors who were employed at NKU.
2. MASTER ADVISOR ATTENDANCE
• 14 Master Advisor events offered in fall 2013.
• 14 Master Advisor events offered in spring 2014.
• 84 unique individuals attended at least one Master Advisor event
in 2013-2014 academic year.
• On average, 18 individual attended each Master Advisor event in
fall 2013 and spring 2014. At no time were there fewer than 8
individuals at any Master Advisor event.

21. Because this was the first year of assessment, the
2013-14 results serve primarily as a benchmark
for continued assessment.
• More data collection
• More infographics
• More improvement