1. Deborah L. Simpson
1039 Knob Creek Ln
Tega Cay, SC 29708
336-782-9747
Objective: To obtain a position related to Trust Investments, Employee Benefits, Wealth Management, Audit,
Performance Measurement, Accounting or Client Support in a corporate or banking environment.
Experience: TRUST MANAGEMENT NETWORK, Dallas, TX (November/2013-Present)
CLIENT SERVICE ADMINISTRATOR
Responsible for daily communication and interfacing with clients to ensure overall
satisfaction.
• Charlotte/SunGard Trust Accounting System
• PAL Portfolio Account Link administration of user setup
• In-Kind transfer document oversight
• Assist with account opening/closing
• Security set up review and pricing
• Fee schedule set up review and collection of fees
• End of day balancing and reconciliation
• End of Month report packaging
• Nightly set up of system production
SUNGARD DATA SYSTEMS, Charlotte, NC (10/2004-12/2012)
CLIENT SERVICE SPECIALIST
Charlotte Trust Accounting System
• Manage client conversions from previous trust system to the SunGard Charlotte system
• Manage initial training of start up businesses on the SunGard Charlotte system
• Client training on Trust Software/Portfolio Account Link/Customer Statements etc. via
on-site training, WebEx and regional seminars
• First line response for software and data queries from clients via telephone and email
using the company-wide call logging system to track clients’ queries and issues
• Analyzing client’s query to determine correct course of action
• Escalating client’s queries and issues to relevant departments
• Updating clients on the status of their outstanding issues
• Providing over the phone training and customer instruction on use of software
First Rate Performance Measurement
• Manage client conversions from previous performance measurement systems to First
Rate
• Conduct WebEx training on use of First Rate performance system
• First line response for performance software and queries from clients
Wall Street Concepts Tax Service
• First line response for client filings with the IRS for pass through income and
distributions from retirement plans
SELF-EMPLOYED, (6/2002-10/2004)
SALES/PERSONAL FINANCIAL ADVISOR
• Term Life Insurance
• Origination and Refinance Mortgages
• Mutual Fund Investments (IRA’s, 529’s, 401(k)’s, Annuities)
WACHOVIA BANK, N.A., Winston-Salem, NC (7/1997-06/2002)
Assistant Vice President
CLIENT SERVICE OFFICER FOR NON-QUALIFIED RETIREMENT PLANS
Provide Relationship Management for 86 Accounts
• Placing Stock and Mutual Fund trades
2. • Receiving in Contributions
• Managing assets including insurance contracts
• Income collection
• Participant distributions
• Client reporting
• Revenue collection for administrative and consulting trust fees
• 1041 reporting to IRS
• Call on new clients to assess administrative needs
BENEFITS PAYMENT MANAGER FOR NON-QUALIFIED RETIREMENT PLANS
Manager of Payments to Retired Key Executives
• Manage payment of Federal, State, and Local taxes to IRS including excise taxes
• 941 Reporting to IRS
• Production and delivery of year-end W2’s and 1099R’s
• Call on new clients to assess benefit payment needs
• Manage withholding and matching FICA taxes
SALEM TRUST BANK, Winston-Salem, NC (01/1994-06/1997)
Trust Officer
TRUST OPERATIONS AND BROKER OPERATIONS MANAGER
TRUST (over 391 million in assets)
In addition to duties held at Lexington State Bank:
• Manage three common funds with Market Value of over 232 million in assets
• Manage over 77 mutual funds
• DTC/Custody reconciliation
• Back office service for two other trust companies
• Manage over 1 million dollars on Fidelity Dart Asset Allocation System
BROKERAGE (over 23 million in assets)
• Confirm Processing
• Commissions Collections
• Balance House Accounts
• Stock Quotes
• Bond Trades
LEXINGTON STATE BANK, Lexington, NC (10/1990-12/1993)
• Security movement and control
• Receipts and disbursements
• Batching, keying and balancing
• Daily fund investing
• Tax reporting i.e., 1099’s, W2P’s, Estimated Tax Payments, 1041’s, 5500’s
• Fee collection
• Delivery of customer statements
• Billing and collection for Note Mortgages
• SunGard EB allocation system/MPR
• Vault reconciliation
• Broker statement reconciliation
WACHOVIA BANK AND TRUST COMPANY, Winston-Salem, NC (06/1984-09/1990)
ACCOUNT MANAGER EMPLOYEE BENEFITS
• Contributions and payments
• Balancing and delivery of customer statements
• Delivery of allocation reports
• Customer Relations
3. COORDINATING LIAISON IN EMPLOYEE BENEFITS
• Evaluate problems between Trust Operations Payment Unit and Employee Benefits
Department
• Set up procedures and policies for non-resident aliens
SUPERVISOR OF TRADES IN EMPLOYEE BENEFITS
• Verification of trades and reports for Employee Benefits
• Packaging of customer reports
TRUST ACCOUNT ADMINISTRATOR IN SECURITY CUSTODY DEPARTMENT
• Handled sixteen accounts-the average is seven
• Customer Relations
STRENGTH/
KNOWLEDGE:
• First Rate Performance Software
• Wall Street Concepts Tax Preparation
• SunGard Charlotte Trust Accounting system, including interfaces with Advent, Smith
Barney, Merrill Lynch, Northern Trust, BONY, ADP, and IDC
• Salem Trust Bank Brokerage System/Pershing
• Salem Trust Bank Trust System/TrustRite/Custody-Northern Trust
• Fidelity Dart Asset Allocation System
• Lexington State Bank Trust System/SunGard
• Wachovia Trust System
• SEI Trust System
• Knowledge of securities industries-i.e. trade settlement, stock transfers, stock/bond order
processing, DTC settlement, broker contact, investment manager contact
• Income Processing
• Corporate Actions
• Accounting
• Billing
• Research
• Communication – verbal and written skills
• Customer relations
• Training
• Trust/Employee Benefits Tax Reporting
CAPABILITIES/
ACCOMPLISHMENTS:
• Set up entire participant distribution department within Executive Services to better
accommodate the special processing of non-qualified distributions to highly compensated
key employees
• Managed to maintain quality Brokerage operations services at STB after loss of
Investment Manager
• Managed to maintain quality Trust operational services at STB during 5485% increase in
assets/accounts over a 3-year period. The department grew from 7 million to over 391
million from 1/1/94 to 1/1/97
• Brought STB State/FDIC Trust Audit up by 2 points within 6-month period
• Served on Lexington State Bank Trust Committee and Sub-committee
• Composed procedure manuals for entire operations area
4. • Reduced out of balance GNMA list from 27 items dating as far back as 1980’s to 0
• Wachovia Bank Trust Operations area, handled 16 security custody accounts, the average
is 7
• Developed procedures and policies for handling payments to non-resident aliens
• Evaluate problems between the Trust Operations Payment unit and Employee Benefits
Department
• Act as coordinating liaison among diverse groups
• Supervise office staff
• Handle high pressure phone calls
• Compose correspondence
LICENSES/
CERTIFICATIONS:
SERIES 6 & 63 (2000-2002)
NC LIFE & HEALTH (1999-2002)
NC PRIVILEGE LICENSE FOR REAL ESTATE (1999-2002)
401(k) and VARIABLE ANNUITIES APPOINTED (1999-2002)
CROWN FINANCIAL MINISTRIES SMALL GROUP LEADER
EDUCATION:
LIFE CHRISTIAN UNIVERSITY
• Master’s Degree in Christian Theology
HIGH POINT COLLEGE
• Junior Level Accounting Program
CRSP
• Employee Benefits
CANNON TRUST SCHOOL
• I, II, III
KING’S COLLEGE
• Graduated 1983 in Accounting Program
REFERENCES: Joe Long
Deputy General Counsel
Wachovia Corporation
One Wachovia Center
301 South College Street
Charlotte, NC 28288
(704) 383-7081 (office)
(704) 715-2368 (fax)
Norm Potter, Head of Private Banking
BB&T
110 South Stratford Road
Winston-Salem, NC 27107
(336) 733-3262
Rusty Russell, CFP
Infinet Advisory, Inc.
3447 Robinhood Road
Winston-Salem, NC 27106
(336) 499-4999 (office)
