1. Joan A. Maione E-Mail: maionemum@aol.com
18A Manor Drive
Hooksett, NH 03106
(603) 913-3179
Objective: A challenging opportunity that will best utilize acquired skills, education and experience in an executive
management environment oriented toward continued responsibility and professional growth.
Summary of
Qualifications: Includes over 11 years in a variety of successful management capacities, involving:
 Extensive experience with day-to-day business and operational management functions, encompassing
skills and responsibilities for staff supervision and training, sales, marketing and financial processes, in
addition to hands-on customer services and public relations.
 Managing up to 15 employees, including 2 supervisors, with responsibilities for interviews, hiring, task
assignment, scheduling, new-hire orientation, training, performance evaluations and terminations.
 Financial and logistical administration, including P&L analysis, budgetary planning, forecasting and
adherence management, shipping, receiving and warehousing, inventory control and product/supplies
ordering, with direct authority for capital expenditures, vendor selection and pricing negotiations.
 A noted history of meeting and exceeding sales objectives and performance goals, resultant of an innate
ability to initiate and nurture profitable long-term business relationships.
 A philosophy of providing quality, conscientious customer service aimed at fostering continued customer
satisfaction, confidence and brand loyalty.
 As a team player, providing substantial input into problem solving and quality assurance initiatives.
Additional Skills
Experience:  Effective organizational, interpersonal and communications skills; planning, directing and coordinating
sales and marketing campaigns; retail operations, loss prevention and shrink control; food service
management, including front/back house operations; familiarity with Windows95/98/XP/Vista/7
, MS-Word,
Excel, PowerPoint, Outlook, PhotoShop, Café, etc.
Employment
History: PHANEUF FUNERAL HOME 2010 - 2015
Manchester, NH Licensed Funeral Director
HUMANE SOCIETY FOR GREATER NASHUA - PROCTOR PET CEMETERY 2007 - Present
Nashua, NH Cemetery Coordinator
Accomplishments: Re-opened closed pet cemetery, involving site research and plotting, establishing procedural
functionality and subsequently managing and coordinating day-to-day operations, in addition to
developing a 100% volunteer/community staff, reducing costs and generating ongoing profitability;
Humane Society - Employee of the Year (2009).
CONSIGNMENT USA 2005 - 2007
Merrimack, NH Owner/Operator
WHOLE FOODS 2001 - 2005
West Los Angeles, CA Bakery Manager
Education: MOUNT IDA COLLEGE, Natick, MA A.S. Funeral Services - Dean=s List (2007)
RIVIER COLLEGE, Nashua, NH B.A. Sociology - Dean=s List (2004)
Continuing Ed.: Attended numerous employer sponsored courses, programs and seminars, including: OSHA Safety,
HAZMAT, Dealing With Difficult People, Cremation Technologies, Bereavement Counseling, etc.
Certifications: LICENSED FUNERAL DIRECTOR; CREMATORY OPERATOR
References: Excellent professional and personal references are available and will be furnished upon request.