The document is a resume for Kayla B. Mitchell. It includes her contact information, summary of skills and abilities, employment history, education and training, honors and activities, and awards received. Her experience includes roles in customer service, scheduling, food service, cashier work, clerical work, and home health care. She is seeking a full-time position with a preference for daylight shifts.

1. 1035 Fox Hunt Dr. New address as of 02/01/16
Winter Haven, FL 33880 220 High Point Cove
Phone: 863-529-4749 cell Wilkesboro, NC 28697
Email: Kyl_hllr@aol.com
Kayla B. Mitchell
Ability Summary
Transferable Skills:
 I am a quick learner and advance within my position at an above average pace.
 I possess strong leadership skills and regularly am placed into a leadership role.
 Self motivated with ability to work well within a group or individually.
 Smoothly schedule and coordinate all new patients and legal referrals for two doctors and their four
medical offices. I receive regular compliments from clients and business associates for handling cases
in a satisfactory manner.
 Managed and maintained 17 computer network insurance programs simultaneously with speed and
accuracy.
 Maintain cash handling with perfect, accurate balances and excellent records. I am trustworthy and
honest. I offer integrity as a personal characteristic.
 Excellent at Multi-tasking, Enjoy working on a number of projects at once.
 Friendly and enjoy working with internal and external customers.
 CNA Health Trained
 Food experience. Opener and Closer experience.
 Strong work ethic, always reliable and punctual.
Computer Skills:
 Various health insurance programs.
 Fluent in Medical programs such as Health Fusion and EHR; Microsoft Office Applications (Excel,
Word, PowerPoint, Publisher, Flash, and more.)
 Web Design I & II
 Typing.
Employment History
Coordination Scheduler
CENTER FOR SPINAL STENOSIS AND NEUROLOGICAL CARE 04/2015 - current
Dr. Donald Sachs, MD, Neurological Surgeon
2345 Collins Lane, Lakeland, FL 33803
(863) 606-5937, Manager - Jodi Bowling
My duties are to manage all new patient referrals and scheduling. I answer and return phone calls
to patients, doctors, and attorneys directly throughout the day. All information obtained, whether by oral

2. or written communication, is transferred to the computer for record keeping through data entry. Patient's
files may be as much as 2"-3" thick for data entry. It is my responsibility to ensure that each patient is set
up in the proper facility for care depending upon their individual need and doctor availability.
Front Expo
KEKE'S BREAKFAST CAFE 10/2014 - 04/2015
3615 S. Florida Ave., Ste. 110, Lakeland, FL 33803
(863) 937-9666, Manager - Lillian or Mike
Quality control of finished food items and prep between the kitchen and customer's tables. Ensure
food items are prepared correctly and in place with proper items before reaching customers. Liaison
between the kitchen cooks and the servers. Full-time position. I desire to work in a business environment.
Customer Service Representative 06/2014 - 10/2014
SYKES ENTERPRISE, INC.
333 N. Lake Parker Ave., Lakeland, FL 33801
(863) 802-3000, Head of Dept. - Faye
Customer service representative for clients of Health Net Insurance. I answered calls from current
customers regarding their benefits coverage or satisfaction of service. I currently handle 17 systems.
I previously worked in the Sirius XM radio department. I also handled calls to existing and potential
customers for sales. We processed payments over the phone. I was promoted to the Health Net Insurance
dept. Left for more stable position since company showed a high rate of department closings and
employee turnover.
Cast Member for Food and Beverage, Outdoor Vending, at Animal Kingdom 03/2014 - 06/2014
WALT DISNEY WORLD
3111 World Drive, Lake Buena Vista, FL 32830
(407) 824-4321 Disney or (407) 938-2292 and (407) 938-2293 Food and Beverage, Supervisor Mario
Cashier, full responsibility for operating kiosks and carts per location. Approx. 15-25 hrs a week.
Left for full-time position with Sykes.
CNA Home Health Care 11/2011-02/2014
Elderly care of person at 1750 Mohawk Trail, Maitland, FL 32751
(407) 628-3913, Clyde Mitchell
Responsible for all daily care of a senior citizen with progressed M.S. Duties included feeding
tube application, personal care and hygiene, companionship to medical visits, etc. for 24 hour shift rotation.
Left due to pregnancy and I could no longer care for the patient due to lifting required.
Cashier and Lead Food Service 09/2011-11/2011
LEGOLAND PARK
One Legoland Way, Winter Haven, FL 33884
(863) 318-5346
Performed duties at 3 locations within the park: Castle Burger, Granny Fries, and the Ice Cream
Shack. Responsible for counting cash, opening and closing duties, customer service, and food preparation.
Relocated to care full-time for a family member with advanced M.S. in Maitland.

3. Order Processor/Crew Leader 04/2011 - 09/2011
H.D. SUPPLY
6850 First Park Blvd., Ste 100, Lakeland, FL 33805, (863) 599-2229
Distribution center of industrial supply products to various distribution and shipping centers
throughout central Florida. My job was to sort, pack, and label packages for shipment. We also
re-packed orders in part or whole. We used the SAP computer system for selection/sorting. I was crew
leader for 6-7 selectors. I also dealt with customers and customer service representatives over the phone.
Left warehouse work for full-time at Legoland.
Crew Trainer/Member 01/2009 - 4/2011
BR FOODS, INC.
2606 Hwy 92 E, Lakeland, FL 33801, (863) 665-1464
I obtained the skills of cashier for front counter and drive through. I maintained excellent
balancing of my cash drawer and was good dealing face-to-face with people. I always endeavored to fully
satisfy our customers while still strictly adhering to company policy. I was a trust worthy and dependable
employee. I had an excellent attendance record. Left for full-time job.
Clerical 05/2010 - 08/2010
CUSTOM CONSTRUCTION SERVICES, INC.
3115 Morgan Combee Rd., Lakeland, FL 33801, (863) 669-0044
I acquired skills in Customer Service, QuickBooks, Accounts Receivable and Payables, order
processing and tracking, handling change orders, and multi-line phones. (Summer job only)
Education and Training
Institution Qualification Course of Study
Health Net Insurance Certification Medicare Customer Svc.
CNA Health Care CNA Certification Caretaker
Polk State College 1 Year of College Nursing
Lake Region H.S. Graduated, High Honors Business Major
Honors & Activities
 Member of Key Club at Lake Region High School for 3 years. I held the position of Secretary in 11th
grade and Senior Leader in 12th.
 Member of HOSA - Health Occupation Society of America
 Member of the Woman's Golf team in 9-11th grades.
 In 2008, I founded and managed a summer reading program for children in an underprivileged
neighborhood. I had over 200 books donated and held weekly theme events. This program was a huge
success for students who otherwise would have had difficulty getting to the library.
 Choir member and Sunday School leader at my church.
 Honor Choir, Lake Region High School.

4. Awards Received
 Bright Futures College Scholarship
Desired Job Type:
Days: Any
Shifts: Prefer daylight
Employment Type: Regular
Full or Part Time: Full Time
Willing to Travel: Yes (10%)