1. MAHNAZ FARSHID NIA
Richmond Hill, Ontario
(647) 770-9421  Mahnaz.niaa@gmail.com
PROFILE
An IT Professional with over 10 years’ experience working in the Retail and Banking sectors. Proven
leadership skills, as demonstrated in training, supervising and motivating staff. Possess strong customer
focus, and exhibit excellent interpersonal, organizational and time management skills. Great relationship
builder, who establishes strong alliances with all stakeholders.
• Computer Engineering BA from Tehran Azad University
• Computer Systems Technology diploma from Seneca College
• Nominated for mentoring program at Seneca College
• Ability to work independently and in a team
• Problem prevention and problem solving skills
• Ability to manage multiple tasks and maintain a balance of priorities
TECHNICAL SKILLS
Networking Windows 2000 Advanced server and 2008, 2012 server
Administration, Active Directory / Group Policy / Centralized
Management, Domain Name Service, DHCP, TCP/IP
Infrastructure Support Backup/Restore.SMS, SCCM, SCOM, Assyst, service now, Symantec
Anti-Virus, VM environment, Citrix, Cloud, Virtual environment
Operating Systems Windows (Server 2003/2008/2012, Win7) Linux (Knoppix, Suse,
Fedora 8)
Programming Languages Power shell, HTML, C, VB Script, ASP Bash Shell Scripting
Package software Wise Package studio, system management Server 2003/2008/2012
Microsoft Business Desktop Deployment (BDD)
Evaluation & deployment of O/S Application updates, software patches, Service packs, etc
Desktop Applications MS Office 2000, 2003, 2007, 2010, Internet Explorer, Mozilla Firefox
Databases MySQL, MS Access
Hardware PC assembly, diagnostics, upgrades, Troubleshooting and
maintenance, Router configuration
CAREER EXPERIENCE
CANADIAN TIRE 2009 – 2015
Technical Specialist
• Managed support issues using a ticketing software (Assyst, Service Now)
• Installed Applications manually or using System Management Server (SMS), system center
configuration manager (SCCM)
• Monitored servers and system performance and troubleshoot application and system problems
• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and
Group Policies.
• Tested, documented and implemented new technology
• Provided on site, remote or telephone support to clients

2. M A H N A Z F A R S H I D N I A P A G E | 2
• Reimaged and built computers
• Worked with vendors on application support
• Worked on virtual environment built and support servers.
• Followed formal change management for production change
• Contributed to maintaining CTC x86 infrastructure
• Deployed and maintained Microsoft Monthly patches to more than 3000 servers
• Maintained and supported Citrix servers
• Worked on cloud initiatives
• Followed Agile methodology
SENECA COLLEGE 2007 – 2009
Tutor
• Assisted students with their academic subjects: Windows XP/2003/2008, CCNA1, CCNA2
courses, infrastructure, Linux, Unix,NDD
• Provided networking support
PERSIAN BANK 2002 – 2005
IT/Technical support
• Research, test, document and implement new technology
• Provide support on projects
• Monitor servers and systems performance
• configuring security templates as per need.
IRAN TELECOMMUNICATION 2002
Technical support
• co-ordinate access and use of computer networks
• Evaluated and installed computer hardware, networking software, operating system software and
software applications
COMPUTER SCHOOL 2000 – 2005
Computer Instructor
• Instructed and evaluated students learning effectively while maintaining discipline
• Planned extracurricular learning activities
EDUCATION & PROFESSIONAL DEVELOPMENT
Project Management certificate, University of Toronto, 2011 – 2013
Diploma Computer Systems Technology, Seneca College of Applied Arts and Technology, 2007 – 2010
B.A. in Computer science, University of Tehran markaz, 1998 – 2002
CERTIFICATIONS
Project management, Comptia A+, MCSA 2008 Security, MCSA, CCNA1
COMMUNITY INVOLVEMENT
Fundraiser, Mahank Community, 2000 – Present
Assisted with the fundraising to support cancer kids