1. 2626 FR ANK FOR D RD #11105 • DA LLA S , TX 75287
214- 415-OO68 • J ER ONHAM ILTON@ YAHO O.C OM
J E R O N H A M I L T O N
OBJECTIVE
Goal-oriented and highly accomplished young professional with 6 years of
experience in sales, customer service and retail. Proficient in overseeing store
operations and achieving set goals, understanding needs and strategies needed to
drive sales and ensuring great satisfaction through all of my customers. Successful
track record of controlling store expenses to maximize profitability. Effective skills
in payroll planning and scheduling. Seeking the success of customer satisfaction
through a business orientated work. Customer satisfaction is my main goal as well
as being efficient and effective.
EDUCATION
Prairie View A&M University
Bachelor of Business Administration Aug 2015
SKILLS
• Demonstrated ability to motivate and lead employees
• Team player enjoys sharing knowledge and encouraging development of others to
achieve specific team goals.
• Expert in Microsoft Office Programming
• Great communication skills
WORK EXPERIENCE
Kroger Oct 2015-May 2016
Human Resource Manager
• Planning, organizing, and controlling the activities and actions of the HR department
• Developing, analyzing, and updating salary budget for Kroger
• Maintains human resource staff by recruiting, selecting, orienting, and training employees.
• Analyze wage and salary reports
• Manage a team of over 200 people
Kroger May 2016-Present
Operations manager
• Setting and reviewing budgets and managing cost.
• Collaborated with sales force to achieve corporate goals
• Increased 18% from the previous year
• Directly trained and managed 12 supervisors and department managers while leading a total staff
of 200 team members.
Thomson Reuters Aug 2015- Nov 2015
Technical Support Analyst
• Provide daily remote or onsite front line support to clients including logging and monitoring calls
in ticket tracking system following Thomson Reuters support process and metrics guidelines.
• Recommends solutions to customer application/content questions
• Work with accountants from different companies to solve different issues.
