1. PAULETTE CLAYTON
Round Rock, TX 78681 (512) 636-3225
pclayton3@austin.rr.com
ADMINISTRATIVE ASSISTANT
A highly skilled administrative professional seeks opportunity to utilize extensive experience in office administration, document
management, and meeting/travel management.
KEY STRENGTHS
• Administrative Support • Project Control & Management
• Interpersonal Communications • Budgeting & Financial Reporting
• Headcount Reporting • Organizational Chart Preparation
• Problem Identification & Resolution • Departmental New Hire On-boarding
• Scheduling & Event Coordination • Database Management
QUALIFICATIONS
• Handled incoming calls efficiently to minimize executive’s interruptions allowing him to focus on business objectives
• Informed executive of important information or situations requiring his attention
• Responded to routine correspondence and drafted policies and procedures as needed
• Efficiently and calmly performed multiple tasks with tight deadlines in a fast-paced environment
• Managed details of meetings by preparing agendas, presentations and confirming attendance of key participants
• Established a tickler file and prioritized action items for timely completion
• Processed expense reports and invoices to accounting and ensured proper cost center and general ledger codes
• Led by example, greeted clients with tact, courtesy, and represented the company in a positive and professional manner
• Exercised sound judgment in calendaring and prioritizing executive's daily activities and functions
• Arranged travel itinerary for domestic and international meetings
• Set up multi-party teleconferences and webcast/webinar meetings
• Exercised discretion when dealing with highly sensitive or confidential information
ACCOMPLISHMENTS
• Developed a calendaring procedure using MS Outlook’s task pad to easily remind the executive of his upcoming presentation
meetings. This procedure ensured proper advance notification and enabled timely preparation for meetings.
• Handled all details of several major “motivational events” for employees that included the attendance of the COO or CEO of
the company. These events were aimed at “rallying the troops” and re-energizing the team to achieve business and sales goals.
• Scheduled monthly “All Hands” meetings including communications, agenda and presentation preparation, and technical and
meeting venue setup. All Hands meetings, designed to keep the executive’s organization informed of business objectives, bi-
monthly between State of the Business and Recognition events.
• Reported headcount and maintained organizational charts for utilization in Finance meetings to ensure alignment with budget.
• Successfully on-boarded new hires by coordinating with HR, Facilities, and IT to ensure all arrangements were made prior to
the employee’s arrival. Responsibilities included ordering laptops and equipment, working with the Facilities Building
Coordinator to identify needs and layout, obtained login accounts, and ordered supplies.
• Implemented a “Business Process Improvement” by converting an Americas Employee Award Program from a manual,
fragmented process to an automated system. This change increased efficiency, provided visibility as to award status, improved
employee relations, and enhanced customer satisfaction.
o Created on-line forms linked to a database that improved document management and control. This database
significantly increased productivity by allowing the user to quickly sort, find, and review information and locate
documents.
o Prepared a survey to determine what managers and employees valued in an employee motivational program. This
survey achieved the buy-in of all employees and contributed to the success of the program.

2. o Created criteria to align employee behavior with company goals. This ensured the program was effective in generating
more business.
o Created a FileMaker database for contract management. This eliminated time wasted on searching contracts for
renewal dates and locating misplaced contracts.
Paulette Clayton | Page 2
PROFESSIONAL EXPERIENCE
Executive Administrative Assistant experience
Scheduled appointments, sorted and distributed incoming mail, ordered supplies, and assisted other administrative assistants as needed.
Managed tight deadlines, prioritized projects, and coordinated internal and external communications. Maintained daily prioritization
folders labeled as signature requests, urgent items, end of week action, and no timeline for executives. Assisted on special projects and
assignments as needed. Accurately processed expense reports and departmental invoices to accounting in a timely manner. Performed
multiple tasks in a fast-paced environment working independently and was equally effective as a team member or leader
Project Administrator experience
Reviewed company goals and took the initiative to establish award criteria focused on achieving excellence in customer service.
Designed, implemented, and managed a database to streamline this program. Created an online form that was placed on the company’s
webpage and linked to the database which allowed managers to submit names of employees who deserved recognition for excellence in
customer service. Trained managers on the requirements and procedures of this program. Analyzed prior year program expenditures
and prepared current budget aligned with company objectives. Created reports for management and accounting (MS Excel Pivot
Tables)
EMPLOYMENT HISTORY
DELL, INC, Round Rock, TX 2000 - 2009
Project Administrator,
Americas Customer Experience-2 years
Executive Administrative Assistant,
Director of Americas Customer Experience-2 years
VP of Americas Customer Experience-2 years
Executive Administrative Assistant,
VP of Software & Peripherals- 3 years
SULZER INTERMEDICS / GUIDANT, Angleton, TX 1992 - 1999
Executive Assistant,
VP of International Sales & Marketing-7 years
COMPUTER SKILLS
• MS Excel, Outlook, PowerPoint, and Word • Cliqbook (travel reservations tool)
• MS Office Live Meeting • Concur (expense reporting system
• MS Visio • FileMaker Pro (a database system)
• Ariba (a procurement system) • Kronos (a time and attendance system)
EDUCATION / CERTIFICATION
Sam Houston State University, Business Management (98 hours)
Principles of Accounting I and II, Economics, Business Management, and Business Communications
Northern Virginia Community College, Associate of Science Degree
Certified Professional Secretary (CPS) - passed exam at first attempt.
This one-day four-part exam covers accounting, office administration &
communication, office technology, and management.