Gail Donohue has over 15 years of experience providing executive administration and support. She has worked as an executive assistant for several companies, most recently at Higher One, Inc. and First Niagara Bank. Her experience includes managing calendars, travel arrangements, meetings, and communications for CEOs and executive teams. She also has a background in project management, operations, budgeting, and event coordination.

1. Resume
GAIL F. DONOHUE
170 Osprey Circle, Westbrook, CT 06498
203-984-6300 ● gaildonohue@mac.com
EXECUTIVE ASSISTANT
Energetic, hands-on professional with 15+ years’ experience providing exceptional Executive Administration. Expertly
works in tandem with top management to coordinate key departments and functions. Strong communicator with
excellent interpersonal, organizational, and writing skills. Successfully manages all aspects of executive meetings,
conferences, and high-level customer special events. Areas of expertise include:
Executive Administration ● Corporate Communication ● Project Management
US & International Board Meetings ● Special Events ● Travel Office Management
IS Management ● Customer Relations ● Video Conferencing ● Employee Training
Operations ● Budgets ● Cost Center Management ● Corporate Philanthropy
PROFESSIONAL EXPERIENCE
HIGHER ONE, INC., New Haven, Connecticut ● October 2014 – May 2016
Executive Assistant to CEO and SVP Human Resources
Provided advanced level administrative and technological support to company’s CEO, the SVP, Human Resources, as
well as calendar support for the eight-member Executive Team until the sale of the Company in May 2016.
 As the lead executive support for the Executive team, established new policies and procedures for the senior
management under CEO, which include Board of Directors policies and procedures, scheduling of all on-going
meetings for executive team, Management Team and Leadership Team, tracking management weekly itineraries.
 Worked in the capacity of Secretary to the Board of Directors to institute Board procedures. Meeting with the
Chairman of the Board and General Counsel to set the Board agenda for each of the six Board Meetings. Set up
a timetable for the meetings to obtain the necessary documentation for distribution to the Board Members in a
timely manner.
 WebEx expert. Was instrumental in rolling out WebEx training for all Higher One employees.
 In partnership with Company Vice Presidents, established procedure and execution of quarterly “All Hands”
WebEx call with 4 Higher One offices.
 Coordinated domestic and international travel arrangements, scheduling, and correspondence for CEO. Heavy
calendar management for CEO.
 Facilitated the layoff of 334 Customer Care employees due to outsourcing.
 Drive the onboarding of the 40 HR vendors for Vendor Management and established a policy for said onboarding.
 Excellent time management skills and ability to handle multiple projects.
FIRST NIAGARA BANK, New Haven, Connecticut ● April 2011 – October 2014
Senior Executive Assistant to Managing Director, Enterprise Banking, President, New England Region:
Provided advanced level administrative and technological support to New England Region President, as well supported
the New England Business Banking / Corporate Middle Market group.
 Following the merger of NewAlliance Bank and First Niagara, assumed the responsibility for a smooth transition of
the executive wing of the new Bank.
 Began “Meet and Greets” for the Business Bankers to meet new and prospective customers from the New Haven,
Hartford, Springfield areas, mainly law and accounting firms.
 Collaborating with President’s direct reports, drove the establishment of new policies and procedures for the New
England Region, more importantly, the New Haven office. Functions as the Office Manager for New Haven office
 Collaborated with all departments in New Haven, as well as our main office in Buffalo.
 Worked closely with the 4 other Region Presidents; communicating daily as well as establishing new policies and
procedures for Enterprise Banking, which comprised Community Development, Credit, Treasury Management
and the 4 other Banking Regions.
 Arranged monthly Enterprise Banking 250 + employee conference call – preparing agenda, arranging speakers
and success stories to be presented on call. Organized data for Managing Director.
Continued…

2. Resume
GAIL F. DONOHUE ● Page 2 ● gaildonohue@mac.com
NEW ALLIANCE BANK, New Haven, Connecticut ● April 2009 – April 2011
Senior Executive Assistant to Chairman,President&CEO: Provided advanced level administrative and technological
support to Chairman. Worked closely with bank board members and executive team. Ensured open correspondence and
communication with board and all departments of bank. Presented daily, extensive communication on CEO’s behalf.
Managed extensive calendar organization, prioritization, scheduling, and meetings and appointments. Scheduled speaking
engagements arranging all logistics to guarantee smooth travel and presentations. Coordinated travel arrangements for
CFO and senior executives. Supplied technical support for presentations by creating complex tables, graphs, and charts.
Compiled expense reports and preview invoices for accuracy and detail. Learned bank protocol and operations. Fostered
relationship with customers by resolving issues and providing excellent service. Managed and redirected executive incoming
mail and inquires to directs or other departments. Supervised time and electronic communications.
 Ensured all information pertaining to possible/imminent merger with First Niagara Financial Group remained
confidential, maintained sensitivity of upcoming merger by coordinating documents, arranging board meetings, and
managing pre-communication with Chairman and Board members.
 Demonstrated commitment during 3 months of merger providing off-hour and weekend support being on-call for
Board of Director meetings and conference calls when needed.
 Improved 4th floor executive wing by creating order and procedure, initiating cooperation between departments, and
fostering friendly and open environment
 Maintained excellent communication and rapport with Chairman resulting in smooth daily operations.
 Demonstrated flexibility and grace under pressure while accommodating last minute changes in travel, meetings,
and deadlines; excelled in demanding, changing environment.
 Initiated American Express Travel Card program for executive staff.
 Coordinated and executed all Customer Appreciation events.
ABB INC., Norwalk, Connecticut ● 1989 – 2009
Executive Assistant to CIO (2005 – 2009): Coordinated travel arrangements, scheduling, and correspondence for CIO.
Oversaw administrative tasks for team of 9 IS managers including staff meetings and travel, departmental budgets,
forecasts, and projections including approval of expense reports, billings, staffing changes, and appropriations. Supervised
in-house IBM techs.
 Drove ABB US IT project of vendor selection of video conferencing equipment and employee training on IP and use of
ISDN PRI lines.
 Researched and installed high-definition videoconferencing systems in five North American offices; consulted for
additional three offices establishing communications model resulting in decreased travel costs companywide.
 Spearheaded cost-saving Output Management Services Project that became model companywide.
 Consolidated 30 personal printers for 100-person office into 6 strategically placed, shared server printer-copiers.
Sold idea to Norwalk executives and employees and seamlessly managed successful installation, new equipment
training, and troubleshooting.
 Quarterly trips to Zurich to work face to face with IS and Technology departments
Senior Executive Assistant to President (2001 – 2005): Coordinated scheduling, travel, meetings, correspondence,
and customer issues for company president. Managed day-to-day communication and budget approvals with direct reports
including CFO, CIO and VPs of Marketing and Communications. Established and monitored budgets for three cost centers.
 Established ABB Travel Council team leading effort to designate US-wide travel agency and to development and
implementation of new, global travel policy saving millions in travel expenses.
 Improved communication between Executive and US employees, establishing acknowledged company standard of
administrative teamwork and excellence.
Senior Executive Assistant and Manager, Travel Services and Special Events (1996 – 2001): Coordinated off-
site global Board of Directors meetings, planning sessions, and senior management conferences as Special Events
Coordinator reporting to ABB President. Organized events requiring weeks of planning; led them to successful conclusions.
Managed teams responsible for site selection and budgets. Coordinated limo companies, hotel staff, registration, set up for on-
site secretariat, and printing capability prior to computerized presentations.
 Managed 2-person travel offices in Windsor and Norwalk Connecticut, working closely with Zurich Headquarters to
reduce costs. Successfully planned and executed ABB Board meetings in US and drove the successful 4-day
customer event corresponding to Special Olympics in Raleigh, NC.
Continued…

3. Resume
GAIL F. DONOHUE ● Page 3 ● gaildonohue@mac.com
EDUCATION
Bachelors of Science in Business Administration
Albertus Magnus College, New Haven, Connecticut
Graduate
Katharine Gibbs Secretarial School, New York, New York
PROFESSIONAL DEVELOPMENT/MEMBERSHIPS
ABB, Inc. Leadership Training Courses ● National Association of Photoshop Professionals
CORPORATE PHILANTHROPY
Chair, Robert E. Donovan Memorial 5K Race
Organized fund-raising road race in memory of deceased former President of ABB.
Raised approximately $3K in scholarship funds for five consecutive years.
Founding Member, Shining Stars Rewards and Recognition Program & ABB Contributions Committee (now
referred to as ABB Foundation)
Junior Achievement Classroom Facilitator
Yearly volunteer with Junior Achievement through First Niagara and Higher One, Inc.
PERSONAL INTERESTS
Photographer ● Private Pilot ● Sailor - Landscaper
GAIL F. DONOHUE
170 Osprey Circle ● Westbrook, Connecticut 06498
203-984-6300 ● gaildonohue@mac.com