1. …continued…
CINDY TIESSONNIERE
2809 Porchswing RD, Knoxville, TN 37938
cindytiess@gmail.com ▪ 210.385.3410
TRAINING DIRECTOR | PROPERTY MANAGER
~ Summary of Qualifications ~
 Extensive experience coordinating, planning, and supporting daily operational and administrative
functions of large rental communities
 Proven track record of developing training initiatives that support organizational goals and drive
occupancy levels and revenues
 Effective communicator with keen ability to develop relationships with professionals at all
organizational levels and provide an exceptional customer service experience
 Highly focused and results oriented in supportingcomplex, deadline-driven operations; able to identify
goals and priorities and resolve issues in initial stages.
 Proficient in Microsoft Office Suite, Microsoft Windows, AMSI, Esite, Onesite, Ops Technology,
Lead2Lease, Grace Hill, The Box, MarketSurveyTools.com, Wufoo, and Zendesk
PROFESSIONAL EXPERIENCE
UNITED APARTMENT GROUP — San Antonio, TX
Regional Training Director, 2012 to 2015
Provided a safe and effective learning environment for over 400 employees. Managed the corporate career
programs, phone programs, and on-site programs. Developed sales, operating, marketing, and software
training content and delivery systems.
Key Contributions:
 Promoted to position of Director to build a corporate culture that supported organizational
standards and goal attainment
 Supported field training with coaching and guidance in developing knowledge and skills
 Coordinated with Regional Managers to identify areas for improvement in training programs
 Negotiated terms with outside contractors to accomplish organizational goals while maintaining
low operational costs
 Analyzed training programs’ effectiveness to present to managing partners
 Organized annual training including preparing materials and travel arrangements
UNITED APARTMENT GROUP — San Antonio, TX
Property Manager – Vantage at San Marcos, 2011 to 2012
Managed all operations of a 248 unit, student-based property. Developed relationships with residents to
ensure all needs were met and expectations exceeded.
Key Contributions:
 Consistently exceeded all performance based goals including maintaining a high level of unit
occupancy throughout heavy student turnover
 Adhered to corporate budget guidelines while managing property expenditures
 Created monthly property marketing plans that produced successful results

2. CINDY TIESSONNIERE  Page 2
UNITED APARTMENT GROUP — San Antonio, TX
Regional Operations Instructor, 2009 to 2011
Developed and implemented sales, operating, marketing, and software training content to over 100
employees. Supported overall company initiatives through the training program.
Key Contributions:
 Implemented corporate and site-level policies and procedures
 Provided coaching and support to field trainers to develop knowledge and skills
 Prepared annual budgets and training materials to distribute the budget information
 Assisted other employees with budget preparation
UNITED APARTMENT GROUP — Converse/New Braunsfels, TX
Property Manager – Vantage at Converse/New Braunsfels, 2007 to 2009
 Achieved 90% occupancy within 8 months through the delivery of a lease-up initiative
 Appointed to the 248-unit class A community in New Braunfels to direct occupancy recovery
UNITED APARTMENT GROUP — San Antonio, TX
Property Manager – Paseo Pointe Apartments/Cinnamon Creek Apartments, 2005 to 2007
 Hired to drive occupancy and income recovery for the 252-unit, class A community at Paseo Pointe
 Transferred to 296-unit at Cinnamon Creek to grow occupancy recovery and manage a multimillion
dollar rehab
CERTIFICATIONS
Onsite Trainer
E-Site Trainer
Ops Technology Trainer
Microsoft Excel Basics & Beyond
Train the Trainer