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Serious games to learn enterprise
systems and business analytics
Simulation Games for
Engaging ERP Education
ERPsim Lab
Montréal, Canada | December 1st, 2016
Jean-François Michon, M.Sc.
Administrative Director, ERPsim Lab
Lecturer, HEC Montréal
jfm@hec.ca
http://linkedin.com/in/jfmichon
Certification Workshop
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by
researchers at HEC Montréal, École Polytechnique de Montréal and Western
Michigan Univ. Visit erpsim.hec.ca for more information.
Introduction to
ERPsim 1. The ERPsim Lab
▶ Mission, objectives and philosophy
2. What is ERPsim?
▶ What it does
▶ Learning approach
3
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
What is ERPsim?
ERPsim acts like a flight
simulator, but using a real
plane in a virtual sky!
4
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
What ERPsim Does
Virtual System ERP System Participants
Automation of administrative tasks
Simulation of a market
Simulation of the passing of time
1
2
3
Business analytics
Business decisions
1
2
SAP ERP and Business Suite on HANA
5
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
Several researchers have
started using ERPsim to run
experimental protocol in IS.
Visit
http://erpsim.hec.ca/research
Game-based Learning for ERP
ERPsim Mission:
Conduct research, development and transfer in the field of serious games in
information technology.
ERPsim Team
Research team
Prof. Pierre-Majorique LÉGER, Ph.D.,
Director ERPsim Lab (HEC Montréal)
Prof. Gilbert BABIN, Ph.D.
(HEC Montréal)
Prof. Jacques ROBERT, Ph.D.
(HEC Montréal)
Prof. Robert PELLERIN, Ph.D.
(École Polytechnique de Montréal)
Prof. Bret WAGNER, Ph.D.
(Western Michigan University)
Operations and development team
Jean-François MICHON, M.Sc.,
Director, Administration
Derick LYLE, MBA,
Director of R&D
Félix GAUDET-LAFONTAINE, B.Comm.,
Business Analyst
Arnaud PAQUET, M.Sc.,
Community Liaison
ACADEMIC COMMERCIAL RESEARCH
Since 2009, more than
17000 simulations
in 225 universities around the world
22 000 students
used ERPsim in 2014
1000 faculty
trained on ERPsim worldwide
Many large organizations,
such as Boeing, Coca-Cola,
3M, Kraft, Caterpillar, Pfizer
and SAP, are using ERPsim to
train their end-users on ERP
systems.
Statistics on ERPsim in the academic world
6
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
ERPsim Team
Direction and Research
Pierre-Majorique Léger, Ph.D.
Director, ERPsim Lab
Co-Director, Tech3Lab
Gilbert Babin, Ph.D.
Co-Inventor
(Developer)
Jacques Robert, Ph.D.
Co-Inventor
(Game Theory)
Jean-François Michon, M.Sc.
Director, Administration
Derick Lyle, MBA
Director, R&D
Management and R&D
7
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
ERPsim Team
• Cindy Nguyen, BBA (support lead)
• Marianne Bousquet-Racine, BBA
• Marc-Antoine Jutras, BBA
• Hikmath Yemissi-Eyitayo, M.Sc.
• Samuel Plasse, M.Sc.
• Anne-Laure Juvin, BBA
• Theophile Demazure, BBA
Management and R&D
Felix G.-Lafontaine, BBA
Analyst
Arnaud Paquet-C., M.Sc.
Community Liaison
Support
8
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
Moving Toward an IT Competency Approach
9
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
Active Learning of ERP Related Concepts
Certification Workshop
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by
researchers at HEC Montréal, École Polytechnique de Montréal and Western
Michigan Univ. Visit erpsim.hec.ca for more information.
The ERPsim
ecosystem 1. Interfaces and tools
2. SAP ERP
3. ERPsim Administration Console
4. ERPsim BI
▶ SQL Server
▶ XMLview Data Service
5. ERPsim for SAP HANA
▶ SAP Lumira
11
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
Supported Interfaces and Tools
SAP ERP via SAP GUI
Interface for users
ERPsim BI (ETL solution for SQL Server)
Allows almost real-time reporting with any supported tool
SAP Lumira
Data visualisation for SAP HANA and ERPsim BI
Simulator (ERPsim Administration Console)
Browser-based administration interface for instructors
12
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
SAP ERP
The key differentiator of
ERPsim is that it uses a
real SAP ERP system to
support user decision
making and reporting
needs.
The interface for user is
the SAP GUI.
13
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
ERPsim Administration Console
The ERPsim Administration
Console is the heart of
ERPsim.
Features:
• Web-based interface,
allows remote
management of the game.
• Manage the game using
any modern web browser.
14
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
ERPsim BI
ERPsim BI is an almost real-
time ETL solution that allows
users to do analytics and build
dashboard with a live and
dynamic dataset.
Any analytics tool supporting
SQL Server connection may be
used with the technology.
A service is also available
(called XMLview) with can
provide on-demand data
formatted in XML.
15
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
ERPsim for SAP HANA
ERPsim for SAP HANA is the
latest innovation of the Lab.
Comes with pre-designed
views for instant, real-time
analytics using data coming
directly from the SAP ERP
in-memory database.
Works great in conjunction
with SAP Lumira.
16
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
ERPsim for SAP HANA (cont.)
Certification Workshop
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by
researchers at HEC Montréal, École Polytechnique de Montréal and Western
Michigan Univ. Visit erpsim.hec.ca for more information.
Supporting
material 1. Participants’ Material
▶ Job Aids
▶ Slides Decks
▶ Participant and Instruction Guides
▶ Instruction Videos
▶ ERPsim Learning Portal
2. Instructor’s Material
▶ Teaching Notes
▶ Additional Tools
18
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
Job Aids
Visual aids that accelerate the learning
of business transactions and key
parameters by participants.
19
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
Slide Decks
Ready-to-use set of slides to ensure
that the most critical parts of the
simulation are well understood by the
participants.
20
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
Participant’s Guides
Each game comes with a participant’s
guide that reviews both the main
concepts of the game and SAP ERP
functionalities, and allows a better
understanding of the business model
surrounding the game.
21
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
Instructional Videos
Tutorial videos provides step-by-step
instructions to master the SAP ERP
system and transactions in ERPsim.
Available to both students and
instructors, in HD and on any
supported device.
22
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
Teaching Notes
Complete reference on ERPsim, which
provides advices on pedagogy,
troubleshooting, and guides
instructions on how to get started and
how to run a simulation game.
23
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
ERPsim Learning Portal
The Learning Portal contains all the
pedagogical material related to ERPsim.
Professors and lecturers that completed
the certification gain a full access to the
portal.
The portal is also available to students
with a valid ERPsim license (requires
payment).
https://erpsim.hec.ca/learning
ERPsim Academic Release: 2016-2017
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal,
École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information.
Commercial version
powered by
© Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned
by Polyvalor and Valorisation Gestion and commercialized by Baton Simulations. Visit erpsim.hec.ca for more information.
This document contains references to the products of SAP AG, Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany. The names of these products are registered and/or unregistered
trademarks of SAP AG. SAP AG is neither the author nor the publisher of this document and is not responsible for its content.
Disclaimers and Copyrights
Author(s)
Last Modification Date
Jean-François Michon
2016-12-01 by Jean-François Michon

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ERPsim: Simulation Games for Engaging ERP Education

  • 1. Serious games to learn enterprise systems and business analytics Simulation Games for Engaging ERP Education ERPsim Lab Montréal, Canada | December 1st, 2016 Jean-François Michon, M.Sc. Administrative Director, ERPsim Lab Lecturer, HEC Montréal jfm@hec.ca http://linkedin.com/in/jfmichon
  • 2. Certification Workshop © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Introduction to ERPsim 1. The ERPsim Lab ▶ Mission, objectives and philosophy 2. What is ERPsim? ▶ What it does ▶ Learning approach
  • 3. 3 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by What is ERPsim? ERPsim acts like a flight simulator, but using a real plane in a virtual sky!
  • 4. 4 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by What ERPsim Does Virtual System ERP System Participants Automation of administrative tasks Simulation of a market Simulation of the passing of time 1 2 3 Business analytics Business decisions 1 2 SAP ERP and Business Suite on HANA
  • 5. 5 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by Several researchers have started using ERPsim to run experimental protocol in IS. Visit http://erpsim.hec.ca/research Game-based Learning for ERP ERPsim Mission: Conduct research, development and transfer in the field of serious games in information technology. ERPsim Team Research team Prof. Pierre-Majorique LÉGER, Ph.D., Director ERPsim Lab (HEC Montréal) Prof. Gilbert BABIN, Ph.D. (HEC Montréal) Prof. Jacques ROBERT, Ph.D. (HEC Montréal) Prof. Robert PELLERIN, Ph.D. (École Polytechnique de Montréal) Prof. Bret WAGNER, Ph.D. (Western Michigan University) Operations and development team Jean-François MICHON, M.Sc., Director, Administration Derick LYLE, MBA, Director of R&D Félix GAUDET-LAFONTAINE, B.Comm., Business Analyst Arnaud PAQUET, M.Sc., Community Liaison ACADEMIC COMMERCIAL RESEARCH Since 2009, more than 17000 simulations in 225 universities around the world 22 000 students used ERPsim in 2014 1000 faculty trained on ERPsim worldwide Many large organizations, such as Boeing, Coca-Cola, 3M, Kraft, Caterpillar, Pfizer and SAP, are using ERPsim to train their end-users on ERP systems. Statistics on ERPsim in the academic world
  • 6. 6 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by ERPsim Team Direction and Research Pierre-Majorique Léger, Ph.D. Director, ERPsim Lab Co-Director, Tech3Lab Gilbert Babin, Ph.D. Co-Inventor (Developer) Jacques Robert, Ph.D. Co-Inventor (Game Theory) Jean-François Michon, M.Sc. Director, Administration Derick Lyle, MBA Director, R&D Management and R&D
  • 7. 7 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by ERPsim Team • Cindy Nguyen, BBA (support lead) • Marianne Bousquet-Racine, BBA • Marc-Antoine Jutras, BBA • Hikmath Yemissi-Eyitayo, M.Sc. • Samuel Plasse, M.Sc. • Anne-Laure Juvin, BBA • Theophile Demazure, BBA Management and R&D Felix G.-Lafontaine, BBA Analyst Arnaud Paquet-C., M.Sc. Community Liaison Support
  • 8. 8 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by Moving Toward an IT Competency Approach
  • 9. 9 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by Active Learning of ERP Related Concepts
  • 10. Certification Workshop © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. The ERPsim ecosystem 1. Interfaces and tools 2. SAP ERP 3. ERPsim Administration Console 4. ERPsim BI ▶ SQL Server ▶ XMLview Data Service 5. ERPsim for SAP HANA ▶ SAP Lumira
  • 11. 11 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by Supported Interfaces and Tools SAP ERP via SAP GUI Interface for users ERPsim BI (ETL solution for SQL Server) Allows almost real-time reporting with any supported tool SAP Lumira Data visualisation for SAP HANA and ERPsim BI Simulator (ERPsim Administration Console) Browser-based administration interface for instructors
  • 12. 12 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by SAP ERP The key differentiator of ERPsim is that it uses a real SAP ERP system to support user decision making and reporting needs. The interface for user is the SAP GUI.
  • 13. 13 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by ERPsim Administration Console The ERPsim Administration Console is the heart of ERPsim. Features: • Web-based interface, allows remote management of the game. • Manage the game using any modern web browser.
  • 14. 14 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by ERPsim BI ERPsim BI is an almost real- time ETL solution that allows users to do analytics and build dashboard with a live and dynamic dataset. Any analytics tool supporting SQL Server connection may be used with the technology. A service is also available (called XMLview) with can provide on-demand data formatted in XML.
  • 15. 15 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by ERPsim for SAP HANA ERPsim for SAP HANA is the latest innovation of the Lab. Comes with pre-designed views for instant, real-time analytics using data coming directly from the SAP ERP in-memory database. Works great in conjunction with SAP Lumira.
  • 16. 16 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by ERPsim for SAP HANA (cont.)
  • 17. Certification Workshop © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Supporting material 1. Participants’ Material ▶ Job Aids ▶ Slides Decks ▶ Participant and Instruction Guides ▶ Instruction Videos ▶ ERPsim Learning Portal 2. Instructor’s Material ▶ Teaching Notes ▶ Additional Tools
  • 18. 18 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by Job Aids Visual aids that accelerate the learning of business transactions and key parameters by participants.
  • 19. 19 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by Slide Decks Ready-to-use set of slides to ensure that the most critical parts of the simulation are well understood by the participants.
  • 20. 20 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by Participant’s Guides Each game comes with a participant’s guide that reviews both the main concepts of the game and SAP ERP functionalities, and allows a better understanding of the business model surrounding the game.
  • 21. 21 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by Instructional Videos Tutorial videos provides step-by-step instructions to master the SAP ERP system and transactions in ERPsim. Available to both students and instructors, in HD and on any supported device.
  • 22. 22 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by Teaching Notes Complete reference on ERPsim, which provides advices on pedagogy, troubleshooting, and guides instructions on how to get started and how to run a simulation game.
  • 23. 23 ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by ERPsim Learning Portal The Learning Portal contains all the pedagogical material related to ERPsim. Professors and lecturers that completed the certification gain a full access to the portal. The portal is also available to students with a valid ERPsim license (requires payment). https://erpsim.hec.ca/learning
  • 24. ERPsim Academic Release: 2016-2017 © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. Visit erpsim.hec.ca for more information. Commercial version powered by © Léger et al. 2004-2016. ERPsim is a proprietary technology developed by researchers at HEC Montréal, École Polytechnique de Montréal and Western Michigan Univ. ERPsim is owned by Polyvalor and Valorisation Gestion and commercialized by Baton Simulations. Visit erpsim.hec.ca for more information. This document contains references to the products of SAP AG, Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany. The names of these products are registered and/or unregistered trademarks of SAP AG. SAP AG is neither the author nor the publisher of this document and is not responsible for its content. Disclaimers and Copyrights Author(s) Last Modification Date Jean-François Michon 2016-12-01 by Jean-François Michon