1. JAY F. FERMIN
Flat 511 Bldg. 20 Street 1 Discovery Gardens, Jebel Ali First,
Dubai, UAE
Mobile No.: 056-8501197; Tel: 04-2763551
Email: jay_fermin@yahoo.com
Objective: To secure a position in an innovative company wherein my abilities can be
harnessed and will serve as a stepping stone towards the attainment of a promising career.
HIGHLIGHTS OF QUALIFICATIONS / TECHNICAL EXPERTISE:
Having a solid combine 13 years of experience as IT professional in Shipping, Retailing and
BPO Industries with wide knowledge and expertise in below fields and applications:
Expert in XML/SGML/HTML codes.
Typesetting software: Advent 3B2.
Proof-Reading symbols and instructions.
Multimedia programs: Adobe Photoshop, Adobe Illustrator,
Web Design: Dreamweaver
Computer Aided-Design: Autodesk (Auto-CAD)
Computer installations, hardware and networking.
Advance Microsoft office user: Word, Excel, and PowerPoint.
WORK EXPERIENCES:
Document Analyst (Typesetter)
SPI-Global at Parañaque City, Philippines
October 25, 2004 – September 30, 2015
SPi Global is one of the world's largest and most diversified Business Process Outsourcing (BPO)
service providers in terms of clients, geographic presence, and capabilities. Defined the highest
standards of excellence together with our clients for Knowledge Process Outsourcing (KPO) and
Customer Relationship Management (CRM). Global team of over 18,000 dedicated BPO professionals
makes this possible. SPi Global has been the "BPO Company of the Year" for 2011, a recognition given
by the International ICT Awards. More than 30 years of offering Fortune 500 companies a full roster
of high-quality, innovative end-to-end solutions.
Job Description: Major functions include analysis of documents, proof-reading, lay-outing
and carrying out of author’s corrections according to job specifications and standards.
Produces on time lay-out that conforms to standard specifications furnished
by the author, through the use of typesetting Software (Advent 3B2).
Check the SGML/XML/HTML codes for electronic deliverables.
Direct back-office support of HelpDesk services which includes receiving and
delivering fix for technical issues if problems cannot be address by front-line HelpDesk
workflows.
2. Office Assistant
Cavite Computer College
Imus, Cavite Philippines
Oct.2003-Mar 2004
Assisting the instructors in computer related works. Includes encoding of
student’s details and typing materials for necessary for discussion.
Conducting Computer/Network Troubleshooting
Performing package/application installations
Assisting students during practical training
Checking and conducting maintenance on computer hardware and
peripherals.
Sales Clerk
SM-Supermarket
SM-City Bacoor, Cavite Philippines
June-Nov 2000
Responsible in purchasing, displaying, and inventory of products to the
selling area.
Assisting the customers in need while shopping.
Steward Crew / Encoder
WG&A-Super ferry
North Harbor, Manila Philippines
May 1998-March 1999
Maintaining personal and throughout the working environment a high
standard of hygiene.
In charge in maintenance and operations of the galley and living and eating
quarters of the officers and crew. Orders the supplies for the departments and assisting
in meal plans.
Responsible for encoding the details of cargo container using Microsoft Excel.
Performing package/application installations
EDUCATIONAL BACKGROUND / CREDENTIALS:
Bachelor of Science in Information Technology, 2004
National College of Science and Technology,Philippines
Associate in Marine Transportation, 1997
Asian Institute of Maritime Studies, Philippines
PERSONAL INFORMATIONS:
Birthday: May 11, 1977
Height and Weight: 5’11” and 180 lbs.
Civil Status: Married
Religion: Roman Catholic
