1.  A competent professional with over 13 years of experience in
 International, Domestic Ticketing & Immigration, Relationship
Management and Team management.
 Presently working with BCD Travels MSC as Sr Travel Advisor,
Operations responsible for Deloitte Corporate travel, International
Ticketing, Immigrations & Visa for All countries, Hotel booking, Cab
Services.
 An enterprising leader with excellent communication, negotiation &
interpersonal skills.
 Providing customer service with regard to queries on the usage of
CRS, which includes creating bookings, constructing fares & assisting
in the issuance of tickets
SYNOPSIS
Contact Details:
Permanent:
#44, Marappa Block,
J C Nagar,
Bangalore - 560006
Mobile:+91-
9845569552
Email:javee da li_100
1@yahoo.c o.in
Qualifications:
Bachelor of Commerce
Date of
Birth10thJanuary,
1977
Languages
knownEnglish, Hindi
and Kannada
Shaik Javeed Ali
Immigration
 Handling queries from Immigration, Vertical Heads, Technical Managers
and Coordinators.
 Handling both international and domestic reservation and ticketing.
 Ensuring that the right type of visa is applied at the lowest possible
time, understanding immigration law and norms, processes and
systems and guiding the team members in implementing the policies
and systems.
 Providing solutions to the team members with respect to the type of
visa, eligibility, job title and proactive measures to avoid consulate
queries.
 Evaluating and monitoring processes to ensure legal compliance.
(Immigration Law Do's & Don’ts and Consulate Procedures).
 Assisting employees in applying Residence Permits.
Relationship Management
 Acting as an interface between various clients and candidates for all
kinds of IT oriented requirements for all levels.
 Working closely with the Stamping Team, liaising with all country
Consulates and responding to Consulate Queries.
Team Management
 Addressing issues & problems of employees, if any; instituting systems
of rewards & incentives to encourage employees.
 Imparting training to Team Members and the Location Coordinators in
processes related to Work Permit and Visa Stamping.
 Build and foster healthy group dynamics.
O
AREA OF EXPERTISE

2.  Strong ticketing background
 Team management skills and ability to ‘lead by example’
 Excellent verbal and written communication skills
 Results driven, displays accountability and ownership
 Self-motivated and ability to motivate others within the team
 Proactive and ability to work under own initiative without direction
 Passionate and high on energy levels
 Strong analytical and logical reasoning abilities, and ability to anticipate, analyze and resolve issues
 Good business acumen
 Flair for customer service
 Ability to handle multiple, concurrent assignments. Excellent in time-management and follow up skills
BCD Travel MSC
Oct 2013 to 10 Jul 2015
Designation – Sr. Travel Consultant
Corporate –Deloitte USI /EMEA
Responsibilities
 Handling end-to-end transactions for all chief executives of Deloitte India
 Assist in the development and implementation of the Company’s strategic and operational plans
within the branch
 Coordinate with client touch points on an as-and-when-needed basis
 Delivery & management of all customers and operations metrics
 Ensuring continuous improvement in Service Delivery
 Adherence to SLAs along with data integrity and reporting
 Identify cultural/geographical difference of customers within the process and educate team members
on providing corresponding customer service
 Maximizing direct customer satisfaction
 Proactively identify possible threats to process and take suitable action
Mercury Travels Limited
(Feb 2010 – July 2013)
Designation - Assistant Manager, Operations - Corporate Travels.
Corporate –Carlzeiss/Super value/Artha Properties/AO Smith .
Responsibilities
 Assist in the development and implementation of the Company’s strategic and operational plans
within the branch.
 Manage the Sales & the Reservations
COMPETENCIES
WORK EXPERIENCE

3.  Deal with customer enquiries and aim to meet their expectations
 Manage customer complaints
 Develop the corporate travel by proactively building new client accounts
 Negotiate with airlines, hotels and other suppliers for betterrates and better products/service
 Monitor the quality of customer service by conducting on-going checks
 Arranging Visas for corporates. Processed H1B/ L1B/B1/J1 Visas; involved in processing Blanket L1
Visas for distinctive Job Titles
 Specialized in processing work permit for US Countries viz UK, Germany, Japan,China.
 Responsible for setting up new work permit process for all countries
 Pivotal in filing online work permit/Business for USA
 Support the GM in the development of effective Marketing actions
 Responsible for processing all travel request forms and following up of payments on weekly basis
Gulf Experience (Jan 2004 to Feb 2010 )
United National Air Craft Service Co (UNASCO)
Jeddah International Airport, Saudi Arabia
Designation: Check in Supervisor
UNASCO is one of leading Ground Handling Agency in Jeddah Airport for, Air India, Gulf Air, Emirates Airlines,
Qatar Airways, Turkish Air Egypt Air, Middleast Airlines, and Biman Bangladesh Airline Etc.
Responsibilities
 Responsible for all airport operations, including facility/property maintenance, contract, lease and
budget administration and customer relations.
 Ensuring the safety compliance of the airport and tenants.
 Enforcing County ordinances and FDOT/FAA regulatory requirements.
PL World ways Travels Ltd
(Apr1999 to Dec 2003)
Designation: Senior Reservation Executive
(Schneider Electric Implant)
Responsibilities
 Handling documentation and Visa Processing / Complex Itineraries for different geographies of the
world.
 Involved in negotiation of special fares with all the airlines.
 Organizing Group travel arrangements for our corporate accounts
 Maintain a productive relationship with Corporate
 Handling Amadeus System to Create the PNR

4. Academics
Course : B.Com
University : Bangalore University, Bangalore
College : St.Joseph College of Commerce
Additional Qualification
COURSE INSTITUTE YEAR
 Air Ticketing Armen Institute 1996-1997
 Information & System Mgmt. Aptech Computers 1996-1997
 Computer Reservation System Galileo India Pvt Ltd 1999
 Computer Reservation System Amadeus India Pvt Ltd 2002
 Correspondence MBA Xaviers Institute of Business 2013 - 2015
(Business administration + Management studies
Travel & tourism management)
 Fathers Name : Shaik Ali
 Date of Birth : 10/01/1977
 Marital Status : Married
 Passport No : G2025761
 Date of Issue : 09/03/2007
 Place of Issue : Bangalore
 Date of Expiry : 08/03/2017
EDUCATION
PERSONAL DETAILS