Listening Complete Notes

1. Listening
Prepared By.
Mohammed Jasir PV
Asst. Professor
MIIMS, Puthanangadi
9605 69 32 66

2. "We have two ears and one mouth so that we can
listen twice as much as we speak." - Epictetus
"When people talk, listen completely. Most people never
listen."- Ernest Hemingway
"Give me the gift of a listening heart." - King Solomon

4. “If you make listening and observation,
you will gain much more than you can
by talk”
Robert Baden Powell
Listening is an effective way of improving
• Your leadership and problem solving ability
• Marketing and negotiation skills

5. Listening Process

6. Types of listening
Listening is more than Just hearing
a) Active listening: demonstrates interest and
encourages continued speaking.
b) Appreciative listening: To show appreciation to
others
c) Attentive listening: to Show
attention/attentiveness
d) Biased Listening: Persons listens only what he
want to listen
e) Casual Listening: Listening without showing
attention
f) Comprehension Listening: Listening to
understand. Seeking meaning.

7. Types of listening
g) Critical Listening: Listening in order to
evaluate.
h) Deep Listening: Seeking to understand
the person, their personality and unspoken
meanings
i) Discriminative Listening: Listening for
something specific (Baby crying)
j) Empathetic Listening: To understand
what the other person is feeling.

8. Types of listening
k) Inactive Listening: Pretending to listen
actually thinking.
l) Judgmental Listening: To pass judgments
m) Partial Listening: Most of the time listening,
but some times dreaming, thinking etc
n) Reflective Listening: Listening then reflecting
back to the other person
o) Relationship Listening: Listen to support and
build relationship

9. Types of listening
p) Evaluative Listening: Listen to evaluate,
criticize and pass judgments
q) Sympathetic Listening:: listening with
concern for the well being of other person
r) Total Listening: paying close attention in
active listening, meaning found through how it
is said

10. Importance of Listening
• Increases productivity of workers
• Better understanding
• Show support
• Build rapport
• Resolve problems
• Answer Questions
• Finding underlying meanings
• Better Work Environment
• Better relationships

11. Methods to improve listening
• Face the speaker
• Maintain eye contact
• Respond appropriately
• Focus only on speaker
• Keep an open mind
• Engage yourself with questions for clarification
• Minimize internal distractions

12. Listening Mistakes
• Physiological barriers- Hearing problems
• Physical barriers- sound, cigarette smoke, heat
• Attitudinal barriers: other works and problems
• Wrong assumptions
• Cultural Barriers
• Interrupting the speaker
• Completing the speaker sentences in advance
• Dominating conversations

13. THANK YOU