1. Jake Haughn
4538 Manor Wood Dr. N, Traverse City, MI 49685
(906) 281-1790
jehaughn@yahoo.com
Education: Michigan Technological University Houghton, MI
B.S. Business Administration, Marketing Management concentration December 2007
Work
Experience: Brick Packaging Traverse City, MI
Inside Sales Representative June 2015-January 2016
 Customer service and sales, primarily of wine bottles and accessories
 Detailed work order creation
 Calculate/optimize freight expenses across the United States
 Collect payment from customers
 Work with Microsoft CRM, Great Plains, and SalesPad software
Verizon Wireless Traverse City, Gaylord, and Royal Oak, MI
Sales Representative/Assistant Retail Store Manager Jan 2010-May 2015
 Managed teams of up to twenty five employees
 Responsible for sales and service, cash management, store opening and closing
 Maintained high performance numbers in all major KPIs
 Created sales strategies for a variety of business categories
 Coached sales techniques on an individual basis
 Managed severaloperational metrics on a rotational basis with other managers, including cash
management, POS utilization, merchandising, and reporting.
 Interviewed and made hiring decisions for Customer Service and Sales Representatives
 Held employees accountable, including performance plans and terminations
 Contact: Curt MacArthur, Retail Store Manager (269) 370-1540
David Gross, Retail Store Manager (248) 853-0550
Walgreens Co. Eureka, CA
Retail Management Trainee June 2008-January 2009
 Managed teams of up to five employees on a daily basis
 Responsible for daily accounting practices/cash and safe handling
 Handled time management and troubleshooting issues, disgruntled customers
 Contact: Vickie King, Store Manager (707) 444-0521
Accomplishments:
Graded as a leading Verizon employee during 2010 year end performance review
2011 Verizon Wireless Midwest Rockstar Sales Contest Finalist
Promoted three times in three years within Verizon Wireless
Member of American Mensa High IQ organization
Three-time Black Belt Leadership award winner for Michigan Tech Tae Kwon Do
Years of customer service and leadership experience in a variety of roles
Leadership
Experience: Verizon Wireless Traverse City/Gaylord/Royal Oak, MI
CSR/RSR/ARSM January 2010-May 2015
 VZW Mentor program leader
 As Gaylord and Royal Oak ASM, helped drive severaltop ten finishes in Regional scorecards
 Assisted four Royal Oak Sales Reps in achieving promotions to management through coaching
Husky Tae Kwon Do Club Houghton, MI
President/Vice-President/Logistics Officer/Instructor 1999-2007
 Increased membership by 100% during terms in office
 Organized trips, social programs, tournaments, and teambuilding events
 Evaluated and instructed students to determine readiness for rank promotion
 Led Michigan Tech Tae Kwon Do to be awarded Student Organization of the Year at MTU