1. JACQUELYN VALENTA
114500 SW TOULOUSE ST. APT. 202 WILSONVI LLE, OR 97070, 971 340 7811, JVALENTA@PDX.EDU
OBJECTIVES
To highlight my strengths in communication, organization, and attention to detail. I am a quick learner and adapt easily
to new situations and teams. My conflict resolution skills have enabled me to collaborate effectively as well as provide
excellent customer service.
I am outgoing and conscientious when attemptingto reach my goals. I am currently looking for a position to provide
experience for my future career as a Certified Public Accountant. My technical skills include QuickBooks, Microsoft
Word, PowerPoint, Excel, Outlook, Adobe, Lexis-Nexis Accurint, XP, Intellect, and DocManager.
EXPERIENCE
06/2015 TO PRESENT Accounting Principals Portland, OR
COLLECTIONS SPECIALIST
 Inbound & outbound calls, emails, and letters pertaining to reconciliation of delinquent accounts
 Tact, respect, and assertiveness in handling escalated calls
 FDCPA compliance
 Loan and credit card calculations, modification assistance, and financial counseling
 Settlement recommendation and loan recoveries assistance
10/2013 TO 06/2014 PortlandCommunity College Beaverton, OR
LIBRARY ASSISTANT
Software expertise: Microsoft Word, ALMA, WorldCat, PCC Databases
 Accounts receivable assistance
 Organize/ Reshelf materials
 Display coordination/set up
06/2010 TO03/2012 Old Chicago
Portland, OR
Manhattan, KS
SERVER
 Outstanding customer service
 Guided restaurant experience from greeting to closing check
 Autonomy in decision making for problem solving
 Cash handling
 Organization and restocking of condiments, plates, silverware, dishes
02/2009 TO 09/2009 Department of Aging & Disabilities Portland, OR
IN HOME CAREGIVER
 Prescription medication administration, refills, management
 Meal preparation
 General housecleaning, laundry, and yard upkeep
 Assisted in exercise/rehabilitation therapy for a broken hip
 Grocery shopping, general errands
 Daily detailed notes on care given
 Hospice care
10/2006 TO 10/2007 Old Navy
Portland, OR
Eugene, OR
SALES ASSOCIATE
 Cash handling

2.  Promotion of Old Navy Credit Card/general customer loyalty
 Fitting room attendant
 Restock/refold organize merchandise
 Excellent customer service-five feet or five seconds greeting
 Team support
EDUCATION
09/2014 TO PRESENT PortlandState University Portland, OR
BACHELOR OF SCIENCE IN ACCOUNTING
 Student in the School of Business
 3.15/4.0 GPA
09/2011 TO 06/2014 PortlandCommunity College Portland, OR
ASSOCIATE OF SCIENCE BUSINESS TRANSFER
 Accounting major
 3.55/4.0 GPA
 President’s list, Dean’s list, Honor roll
 Member of Phi Theta Kappa National Honor Society
 Member of Rock Creek Business Club
 QuickBooks course completion
REFERENCES
Talea King 503-943-9040
Richard Charbonneau 503-914-9017