Joseph W. Zullo has over 25 years of experience in human resources, including roles in recruiting, employee relations, performance management, and leadership development. He has a track record of implementing successful initiatives like an onboarding process, career path models, and performance reporting. Zullo also has experience coaching managers, identifying and retaining talent, and driving change initiatives.

1. JOSEPH W. ZULLO
1239 STEEL ROAD
HAVERTOWN, PA 19083
Home (610) 449-4939
Cell (610) 609-9283
jwzullo1@verizon.net
Senior Human Resources Business Partner/Generalist
Skills: Employee Relations, Performance Management, Leadership and Staff Development,
Relationship Building, Coaching, Mentoring, Recruiting, Terminations, Orientation, On Boarding,
HR Support for multi site client groups, Identifying and Retaining Talent, Drive Change Initiatives,
Project Management
TNS GLOBAL, Horsham, PA 2008 to present
Senior Human Resources Business Partner
• Project Lead for Career Path Model for IT employees. This model was for IT professionals who
did not want to pursue a management track but decided to continue in a technology career path.
• Implemented an On Boarding process at TNS. This is a formalized approach to onboard new
employees in a consistent manner based on their role with the company.
• Worked with management to identify top and bottom performers to assess strengths and
weaknesses. Coached managers to execute development plans to improve employee’s
weaknesses and increase employee engagement.
• Created and implemented a Quarterly Performance Management Report Card which managers
used to more accurately track performance throughout the year.
• Implemented a “What’s on Your Mind” e-mail box as a communication tool for the IT and
Operations departments.
• Developed and rolled out a retention presentation to my multi site client groups to further develop
their leadership skills.
• Drive the organization’s employee satisfaction survey from delivery through implementation.
Developed the action plans to drive change.
INDEPENDENCE BLUE CROSS, Philadelphia, PA 1998 - 2008
Human Resources Business Partner
• Handled high volume employee relations issues for multi site client group from investigations,
progressive discipline through terminations.
• Conducted a focus group for a new hire class to better understand the challenges of new
employees. Analyzed the data and implemented action plans which resulted in a 100% retention
rate after 1 year of employment.
• Participated on a project team that created our company career web site and employment phone
hot line. This eliminated 13,000 phone calls into the HR Service Center thus eliminating the need
to hire additional staff.
• Worked with management to identify top and bottom talent and coached them to implement
action plans to drive engagement and development.
• Worked on a project team that created a Behavioral Interview training workshop and guide for line
management.
• Project Lead for a job description consolidation project for the operations area. This eliminated
redundant job descriptions.
• Suggested a STARS (Seeking Talent And Recruiting Superstars) alternative recruiting program.
This was a cost effective way to recruit talent into the company.
• Counseled management and associates on career development, FMLA/STD/ADA, compensation
and other work related issues.
• Partners with other HR functional areas to deliver HR programs and strategies to support Line of
Business.

2. IKON Office Solutions, Malvern, PA 1998 - 1998
Recruiter –
• Use creative sourcing techniques to attract qualified candidates and reduce recruiting costs.
• Created a Recruiting How-to manual for the Human Resources Department.
• Worked with the Telecommunications department to create a Job Hot Line for the company.
• Created a Requisition form for job openings.
• Worked on the Company’s Employee Handbook.
Joseph W. Zullo – page two
PNC BANK, Philadelphia, PA 1996 - 1997
Human Resources Officer
• Proposed a strategic recruiting plan to management to handle a very busy, high turnover
securities processing department.
• Successfully negotiated with SEPTA officials to have additional bus routes available for evening
shift employees.
• Utilize creative sourcing techniques to reduce recruiting costs and attract a diverse population of
candidates.
• Conduct new employee orientation and supervise administrative staff.
CORESTATES BANK, Philadelphia, PA 1994-1996
Staffing Specialist - Handled exempt and non-exempt high volume recruiting for Retail Branches, Dealer
Services, Telemarketing and Branch 2000. Coordinated internal job postings with Line Managers.
Conducted background checks, negotiated starting salaries, agency fees and relocation packages.
Planned and organized open houses and job fairs in Human Resources and regional offices to fill large
number of job openings. Developed alternative recruitment sources; and interacted with Retail Training to
schedule training for Tellers and Personal Bankers.
WYETH-AYERST RESEARCH, Radnor, PA; NABISCO BAKING CO., Phila, PA;
AIG LIFE INSURANCE CO., Wilmington, DE 1993-1994
Contract Recruiter - Was involved in various human resource functions including technical search
assignments, coordinating employee service award programs, and employee trip reduction program.
Sourced, screened and interviewed applicants for various exempt and non-exempt positions including
clerical, production and scientific positions. Conducted reference checks, extended job offers; and
developed several new forms which ultimately improved data collection.
THE BRYN MAWR HOSPITAL, Bryn Mawr, PA 1988-1993
Employment Representative – Responsible for sourcing, screening , interviewing and hiring of exempt,
non-exempt and temporary employees. Conducted reference checks, negotiated fees with all external
temporary agencies. Coordinated internal open houses, and attended job fairs. Managed the Tuition
Reimbursement program with expenditures of $300,000+ for over 300 employees.
• Reduced external temporary agency costs by 52% over a 2-year time frame.
• Developed innovative recruiting methods that were quality driven and cost effective.
EDUCATION
LaSalle University B.S. Human Resources