1. Ariatna L. Bustamante, Certified Coach
Trainer Practioner, Staffing Advisory
Apartado Postal 0257 0860-00257
Villa Lucre Panama
Home: (507) 217-3994
Cell: (507) 6624-9483
ariatnabustamante@yahoo.com
Objective
Self directed resourceful and passionate HR professional looking for a position within an
international organization. Offer Staffing Advisory experience and HR and training
functions, strong communication skills, computer proficiency, human resources with
managerial capacity, who really believe in coaching as a strategies to keep ad motivate
employee and help meet organizational goal.
Employment History:
CONSULTORES ORGANIZACIONALES, S.A.
Human Resources Consultant – Head Recruiter/Staffing Advisor 2009 to
present
• Responsible for entire recruiting process for exempt level positions across multiple
multinational companies .
• Provided staffing services to important multinational companies such as GRAINGER
PANAMA, Grainger Shared Service Center, Brinks Regional Service Latam (Technology)
and Dallas TX., finding precisely the right person for the job.
• Responsible for ad placement with all online job boards, social mediaand other job
seeker/career venues and building relationships with professional association to maximize
recruiting efforts.
• Developed competency matrix for hiring managers and managed the preliminary interview
and follow up on placement process.
• Responsible of star up projects that required all human resource functions such as:
Mass recruitment, Executive Search and Mid Level positions,.
• Coached selected candidates.
• Served as a consultant and worked with HR Managers to develop manager’s
leadership training programs
• Coached managers on staffing, retention incentive programs and morale issues and
other organizational development techniques.
• Served as employee relations advisor to both staff and managers; conducted all
internal investigations in order to resolve labour issues, GRAINGER PANAMA during
the first year of operation.
• Conducted HR external audit (360 grades degree) applying surveys, in order to seek
ways to correct areas of improvement.
• Supervised three employees (Marketing, administrative assistant and payroll
assistant).

2. GRAINGER PANAMA, Recruiter/Stafing Adviser, Freelance 2008 to 2013
• Staffing Advisor, providing staffing services to a star up operation.
• Served as a consultant and worked with General Managers to develop manager’s
leadership training programs
• Coached managers on staffing, retention incentive programs and morale issues and
other organizational development techniques.
• Served as employee relations advisor to both staff and managers; conducted all
internal investigations in order to resolve labor issues
• Delivered aa variety of seminars such as : Customer service, Team work,
leadership and motivational seminars.
DEPARTMENT OF THE STATE, Protelligent, LLC
Arlington VA
Global Employment Adviser for Panama and Costa Rica (Central
America).
January 2007 to September, 2009
• Responsible of the Department of the State Global Employment Initiative for
Panama and Costa Rica.
• Outplaced family member and inserted them in the local labour economy.
• Provided coaching to family members in topics related to cultural awareness,
surrounding of the local economy (Salaries, Local recruitment and selection process
and assist family members with their work-permits).
• Training and Development
• Identify competencies of qualified candidates in order to refer them to a
recruitment and selection process either inside the mission or outside the mission.
• Disseminate employment opportunitities (inside and outside the mission) by posting
information through our newsletter and e-mails.
• Implement external marketing strategies in order to develop partnership with local
companies.
• Implement internal marketing strategies to disseminate the program within the
AEFMS community.
• Prepare local employment´s statistic reports to FLO, Washington DC
• Prepare a report of local employment compensation by occupation
• Provide One on One Coaching session to establish training plan.
• Served as a Mentor for Bogotá GEA and GEA Brazil.
• Assist our Regional Coordinator in special projects
GOLDEN APPLE HOLDING INC.-
Human Resources Manager and Administrative Coordinator
January 2006 – December 2006
• Responsible of preparing and implementing the Human Resources Strategic Plan.
• Responsible of all the internal and external recruitment and selection processes.

3. • Responsible of the Payrroll section.
• Responsible of the Annual Training plan.
• Provided coaching to managers.
• Provided assistant to manager during the performance appraissal.
• Administrative coordination and finance support.
• Classification of positions and preparing job descriptions
• Responsible of the In-House Training. Indoor Trainings.
SITEL, PANAMA CALL CENTER
Human Resources Specialist (Social Benefits)– Planning and Career
Development
June 2005- January 2006
• Responsible of the recruitment and Selection for Executive and Management
positions.
• Provided training, induction orientation and ongoing program. (Training Future
Leaders) and Reach for the Star program.
• Human Resources Administration: Developed company policies (The Promotion and
internal Placement program handbook) employee surveys and other administrative
duties.
• Classification of Positions.
• Salary and Benefits: Administering employee pay raises and benefits by preparing
personnel actions.
• Employee relations: Working with employees and management to address staff
member concerns, administered performance appraisals and assist employees
through Sitel`s assistance program.
• Managed a petty cash for administrative expenses.
• Prepration of personnel actions. (Movilization, promotions).
• Organization of Outdoor and Indoor Training.
Morale Welfare and Recreation, Howard Air Force Base
Admin and Accounting Technician, January 1992 to October 1999
• Responsible for the account receivable and account payable section of the Howard,
AFB ´s Morale and Welfare section.
• Responsible for the end of the month reports pertaining to the A/R and payables in
order to generate monthly financial statements.
• Provided customer services to the military and their dependants in issues related to
collection.
• I was assigned to conciliate the banking transactions of the entire Morale and
Welfare Section.
• Served as a liaison between the Morale and Welfare section and the First USA Bank
in order to resolve any dispute related to transactions error, duplication etc.
• Supervised two positions. (A/R assistant and returned check assistant).
• HR assistance – Human Resources Assistant (Preparation of termination,
responsible of hiring process, awards and exit interview).

4. Educational Background
ULACIT Bilingual MBA in Organizational Development 2007 (Magna cum Laude)
ULACIT Post Graduate in Strategic Management, 2007 (Magna cum Laude)
Universidad Interamericana de Panama, Human Resources Management
B.S., Human Resources, January 2005
International Coaching Community certifiication, ICC
Outdoor Training certification – Ernesto Iturralde Worldwide.
Skills and Abilities:
Skills and abilities: The ability to investigate and problem solve creatively, in order to
prepare an organisational Strategy and Action Plans.
Job Classification, an ability to work autonomously on my own initiative, and participate
effectively as a team player
Knowledge of the local labour market, vast knowledge of the Panamanian labor law.
Preparation and Presentation of the Human Resources Annual Budget Program.
Knowledge of computer programs such as: Access, Peach Tree, MIS, MS Office, Microbati,
html, publisher, PowerPoint, excel.
Implement the Career Development program in Golden Apple Holding Inc.-
Implement ERP to reduce working process and to link payroll process with accounting. As
a result of the ERP implementation, I have structured the Finance Department.
Courses: "Calculo de Prestaciones Laborales" J.B. Capacitaciones July 2005, How to
proceed on Leave without and with pay, Permits, Maternity Leaves, Professional risk Feb
2005,All about regular salary JB Capacitaciones, Best Human Resources Practices in
Panama, Panamanian Human Resources Association Aug 2006, Preparing Best Leaders
presented by University of Louisville September 2006. Served as an International Presenter
at Harry Truman Building, Pentagon City Washington DC for the Department of the State.
Trainer: Delivered Indoor and Outdoor Trainings.
Professional Reference:
Dra. Mercedes Villavicencio, Directora de Mercadeo, Hotel Plaza Paitilla Inn
Teléfono 208-0620
Lic. Jesse Ortega, Gerente General Grainger Panamá - Teléfono 66783125
Sr. Michael De Vega Oficial de Recursos Humanos Para la Embajada
Americana en Panamá. Tel 207-7000
Sra. Aida Sacks: Coordinadora Global de Empleo, Washington, DC Tel. 202-
647-1066
Mrs. Julie Tramba - Manager, Talent Acquisition- Corporate Grainger100
Grainger ParkwayLake Forest, IL 60045 - julie.tramba@grainger.com
847-535-4355