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Student experience experts
meeting
#jiscexperts19
17 October 2019
Student experience experts group
What we do….
Welcome to our 45th meeting of the group
• We now have over 300 members and the group has been established
since 2004 formerly known as Learning and Teaching Experts group
• Housekeeping:
• Tea and coffee available
• 13:00 – 14:00 Lunch and networking
• 15:30 Close and tea/coffee available
• Wireless access and plug points
• Twitter tag - #jiscexperts19
• Feedback please – online evaluation form will be circulated
• Presentations and recordings will be available from the Jisc website
linked to the events page http://bit.ly/179experts
Your role
• Our student experience experts group provides advice and feedback on Jisc
work in this area
• You offer valuable input on the direction of future Jisc activities
• You help ensure the relevance of Jisc activities to the FE and Skills and HE
learning and teaching community and have enabled our work to develop a
strong community profile
• You provide a valuable steer in terms of how Jisc outputs and outcomes should
be communicated and disseminated
• You are our champions for our student experience work
Aims for today
•Hear about Jisc’s latest research into next generation digital
learning environments and how colleges and universities are
developing their learning environments
•Share findings from Jisc 2019 digital experience insights student
survey and what makes for an excellent student digital experience
•Discuss how we define digital wellbeing and how Jisc can best
support organisations support staff and students with their digital
wellbeing
•Share examples of effective institutional practice and research in
technology-enhanced learning and enable discussion across the
Experts group
5
Members’ pechakucha sessions
Good wifi = happy(ier) students?
Rob Howe, head of learning technology, University of Northampton
Framing well-being policies for our students: results from our digital toolkit
research
Debbie Holley, professor of learning innovation, faculty of health and social sciences,
Bournemouth University
Helping designers design: proving learning designs using the e-Design and
Assessment Tool (eDAT) and learning analytics methods
Helen Walmsley-Smith, e-learning development officer, Staffordshire University
6
Share your ideas
7
http://bit.ly/2MH3VjG
•Fresh ideas?
•I have a question about...
•I would like more information on...
•I am interested in working collaboratively on...
•Jisc could...
#jiscexperts19
What one
thing…
• www.menti.com
• Code: 82 95 50
What one thing are
you hoping to take
away from today’s
meeting?
Building digital capability 8
Update from the student experience team
#jiscexperts19
Digital experience insights surveys
• Our insights surveys provide powerful data on
how your students and staff are using technology
in learning and teaching
• Designed to help you to understand and improve
the digital experience you offer
• Address the challenges you face - we have
worked with 100+ organisations and 100,000+
students to pilot and refine our surveys
• With you at every step – responsive support to
implement the survey, analyse your data and
respond to its findings
• An active community of practice with regular
online and face-to-face events
A data driven approach to student engagement10
Student insights report 2019
A data driven approach to student engagement11
http://bit.ly/insightsreports
What’s new for 2019-20?
Digital experience insights https://digitalinsights.jisc.ac.uk
•New professional staff survey (researcher survey in pilot)
•Some questions in some surveys have moved quadrants to allow for more consistent
mapping
•KPI questions for each quadrant, not just the two key ratings
•Quadrant 1: new attitudinal questions based on persona work; new question about
working/studying in other organisations
•Quadrant 2: more detailed questions about the learning environment; organisations add their
local name or platform
•Quadrant 3: updates to learning and teaching activities
•Quadrant 4: more detailed questions about digital skills development; new question about
when users discuss their digital skills
Follow developments
• Digital experience insights https://digitalinsights.jisc.ac.uk
• Sign up to run student, teaching and professional services staff 2019/20
surveys: https://digitalinsights.jisc.ac.uk/subscribe/find-out-more/
• Launch of 2019 insights teaching staff report on 5th November
• Researcher and TNE pilots – email Ruth.Drysdale@jisc.ac.uk
• Join the insights community of practice events: bit.ly/insights_cop
 6th Nov 2019 Staffordshire University (now fully booked)
 21st May 2020 University of Northampton (bookings to open soon)
 Join the Jiscmail community of practice list: bit.ly/jiscmail_cop
Building digital capability service
14 Find out more at: https://digitalcapability.jisc.ac.uk/
15
A starting point for staff and students: the discovery tool
The Discovery tool
• A self-administered quiz about
professional digital practices (in
education)
• Designed to give useful feedback
including 'next steps' and links to
resources
• Reflective, informative and
developmental
jisc.potential.ly
Identifying good practice principles
• The organisation
16
• Community of practice event – 27th
November in Edinburgh
• Join our Community of Practice mailing
list: jiscmail.ac.uk/jisc-digcap-ug
• Newly launched question set on
accessible and inclusive practice
• Digital well being briefing papers to be
launched in November
What’s new…
17
‘Valuable for inspiring new ideas and
making new contacts, for sharing
resources.’
More details:
digitalcapability.jisc.ac.uk/
Change
agents’
network
Conference
15-16th April
2020,
Birmingham
City
University
https://can.jiscinvolve.org
Members pechakucha sessions
Good wifi = happy(ier) students?
Rob Howe, head of learning technology, University of Northampton
Framing well-being policies for our students: results from our digital toolkit
research
Debbie Holley, professor of learning innovation, faculty of health and social sciences,
Bournemouth University
Helping designers design: proving learning designs using the e-Design and
Assessment Tool (eDAT) and learning analytics methods
Helen Walmsley-Smith, e-learning development officer, Staffordshire University
20
Thank you for your contributions!
Presentations available form
http://bit.ly/179experts
See you on 17h October 2019
Get in
touch…
22
Except where otherwise noted,
this work is licensed under CC-BY
Sarah Knight
Head of change: Student experience
Sarah.knight@jisc.ac.uk
digitalcapability@jisc.ac.uk
Digital.insights@jisc.ac.uk
Follow developments
• Report of 2018 insights findings: ji.sc/dig-exp-insights-survey-18
• At a glance: summary of 2018 insights findings: ji.sc/dig-exp-insights-summary-18
• Digital experience insights service site: https://digitalinsights.jisc.ac.uk
• Join the insights community of practice: jiscmail.ac.uk/jisc-digitalinsights-cop
• uilding digital capability service site: digitalcapability.jisc.ac.uk
How are FE and Skills learners using technology?23

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Students experience experts meeting

  • 2. Student experience experts group What we do….
  • 3. Welcome to our 45th meeting of the group • We now have over 300 members and the group has been established since 2004 formerly known as Learning and Teaching Experts group • Housekeeping: • Tea and coffee available • 13:00 – 14:00 Lunch and networking • 15:30 Close and tea/coffee available • Wireless access and plug points • Twitter tag - #jiscexperts19 • Feedback please – online evaluation form will be circulated • Presentations and recordings will be available from the Jisc website linked to the events page http://bit.ly/179experts
  • 4. Your role • Our student experience experts group provides advice and feedback on Jisc work in this area • You offer valuable input on the direction of future Jisc activities • You help ensure the relevance of Jisc activities to the FE and Skills and HE learning and teaching community and have enabled our work to develop a strong community profile • You provide a valuable steer in terms of how Jisc outputs and outcomes should be communicated and disseminated • You are our champions for our student experience work
  • 5. Aims for today •Hear about Jisc’s latest research into next generation digital learning environments and how colleges and universities are developing their learning environments •Share findings from Jisc 2019 digital experience insights student survey and what makes for an excellent student digital experience •Discuss how we define digital wellbeing and how Jisc can best support organisations support staff and students with their digital wellbeing •Share examples of effective institutional practice and research in technology-enhanced learning and enable discussion across the Experts group 5
  • 6. Members’ pechakucha sessions Good wifi = happy(ier) students? Rob Howe, head of learning technology, University of Northampton Framing well-being policies for our students: results from our digital toolkit research Debbie Holley, professor of learning innovation, faculty of health and social sciences, Bournemouth University Helping designers design: proving learning designs using the e-Design and Assessment Tool (eDAT) and learning analytics methods Helen Walmsley-Smith, e-learning development officer, Staffordshire University 6
  • 7. Share your ideas 7 http://bit.ly/2MH3VjG •Fresh ideas? •I have a question about... •I would like more information on... •I am interested in working collaboratively on... •Jisc could... #jiscexperts19
  • 8. What one thing… • www.menti.com • Code: 82 95 50 What one thing are you hoping to take away from today’s meeting? Building digital capability 8
  • 9. Update from the student experience team #jiscexperts19
  • 10. Digital experience insights surveys • Our insights surveys provide powerful data on how your students and staff are using technology in learning and teaching • Designed to help you to understand and improve the digital experience you offer • Address the challenges you face - we have worked with 100+ organisations and 100,000+ students to pilot and refine our surveys • With you at every step – responsive support to implement the survey, analyse your data and respond to its findings • An active community of practice with regular online and face-to-face events A data driven approach to student engagement10
  • 11. Student insights report 2019 A data driven approach to student engagement11 http://bit.ly/insightsreports
  • 12. What’s new for 2019-20? Digital experience insights https://digitalinsights.jisc.ac.uk •New professional staff survey (researcher survey in pilot) •Some questions in some surveys have moved quadrants to allow for more consistent mapping •KPI questions for each quadrant, not just the two key ratings •Quadrant 1: new attitudinal questions based on persona work; new question about working/studying in other organisations •Quadrant 2: more detailed questions about the learning environment; organisations add their local name or platform •Quadrant 3: updates to learning and teaching activities •Quadrant 4: more detailed questions about digital skills development; new question about when users discuss their digital skills
  • 13. Follow developments • Digital experience insights https://digitalinsights.jisc.ac.uk • Sign up to run student, teaching and professional services staff 2019/20 surveys: https://digitalinsights.jisc.ac.uk/subscribe/find-out-more/ • Launch of 2019 insights teaching staff report on 5th November • Researcher and TNE pilots – email Ruth.Drysdale@jisc.ac.uk • Join the insights community of practice events: bit.ly/insights_cop  6th Nov 2019 Staffordshire University (now fully booked)  21st May 2020 University of Northampton (bookings to open soon)  Join the Jiscmail community of practice list: bit.ly/jiscmail_cop
  • 14. Building digital capability service 14 Find out more at: https://digitalcapability.jisc.ac.uk/
  • 15. 15 A starting point for staff and students: the discovery tool The Discovery tool • A self-administered quiz about professional digital practices (in education) • Designed to give useful feedback including 'next steps' and links to resources • Reflective, informative and developmental jisc.potential.ly
  • 16. Identifying good practice principles • The organisation 16
  • 17. • Community of practice event – 27th November in Edinburgh • Join our Community of Practice mailing list: jiscmail.ac.uk/jisc-digcap-ug • Newly launched question set on accessible and inclusive practice • Digital well being briefing papers to be launched in November What’s new… 17 ‘Valuable for inspiring new ideas and making new contacts, for sharing resources.’ More details: digitalcapability.jisc.ac.uk/
  • 19.
  • 20. Members pechakucha sessions Good wifi = happy(ier) students? Rob Howe, head of learning technology, University of Northampton Framing well-being policies for our students: results from our digital toolkit research Debbie Holley, professor of learning innovation, faculty of health and social sciences, Bournemouth University Helping designers design: proving learning designs using the e-Design and Assessment Tool (eDAT) and learning analytics methods Helen Walmsley-Smith, e-learning development officer, Staffordshire University 20
  • 21. Thank you for your contributions! Presentations available form http://bit.ly/179experts See you on 17h October 2019
  • 22. Get in touch… 22 Except where otherwise noted, this work is licensed under CC-BY Sarah Knight Head of change: Student experience Sarah.knight@jisc.ac.uk digitalcapability@jisc.ac.uk Digital.insights@jisc.ac.uk
  • 23. Follow developments • Report of 2018 insights findings: ji.sc/dig-exp-insights-survey-18 • At a glance: summary of 2018 insights findings: ji.sc/dig-exp-insights-summary-18 • Digital experience insights service site: https://digitalinsights.jisc.ac.uk • Join the insights community of practice: jiscmail.ac.uk/jisc-digitalinsights-cop • uilding digital capability service site: digitalcapability.jisc.ac.uk How are FE and Skills learners using technology?23

Editor's Notes

  1. L
  2. We are now working with all UK educational organisations to support all aspects of building digital capability – through our Building digital capability service. The Building digital capability service launched last October to subscribers, and offers a suit of practical tools and guidance to support UK educational organisations with all aspects of building digital capability. We’ve focused it around: how we can support from an individual perspective your staff and students to develop their capabilities and identify their strengths and weaknesses through the discovery tool; and from an organisational perspective support in your organisational journey to digital capability, and through the data from the tool help to provide you with indicative data on where your staff and students are. And we’re continuing to work with universities and colleges in partnership to explore your needs and how we can best support you in that journey. We’re focusing in this session on some of the training and development materials we’ve developed to help support teachers embed digital capabilities into the curriculum, which are part of our ‘Curriculum Confidence’ training days.
  3. So we have a shared understanding of what we mean by digital capabilities, and ways of contextualising that language for different purposes. But how do we know where staff and students are in terms of their digital skills? And how can we identify actions for development? And from a curriculum perspective, what digital skills do staff need to support a digital curriculum? This was the starting point for the development of a tool, the Discovery Tool - following a process of co-design with other sector bodies, which provides a way for staff and students to self-assess their skills, and understand their starting points. It provides a series of reflective questions that relate to the different elements of digital capability we have defined in the six elements of digital capability model (organised by the 15 sub-elements). Buy answering the questions staff are made aware of the skills they already have and new ones they might like to try. As it’s designed to be primarily a developmental tool, to help support staff and students explore their personal levels of confidence and capability - it is NOT an objective measure of digital competence, and isn’t designed to be a full course of study – instead it provides a range of pointers to relevant resources. This is the tool dashboard that staff would see (its different for students) and they can access the main questions from here, background on what is digital capability and access to reports etc down the left hand bar. Other role specific q’s can be found in the Question bank. You’ll get a chance to explore the tool along with a game to engage staff and students in our session on Thursday.
  4. So we’ve taken our initial capture of the key success factors involved in building organisational digital capability a step further to develop, led by my colleague Gill Ferrell in collaboration with the sector, an action oriented benchmarking tool to support organisations self-reflect on where they are on this journey. We took the NUS student digital experience benchmarking tool which has been well received sector wide, and an similar benchmarking tool around assessment practice as our starting point and worked to the similar format – based on identifying examples of practice against ‘what good looks like’ at different levels of maturity. . It serves a complementary purpose to our individual capability framework – looking beyond the capabilities of individuals to the organisation as a whole. It aims to start conversations and contribute to your organisational journey. It has been developed primarily for subscribers to the building digital capability service –but we’re sharing it here with you in draft form for your feedback. Our first step was to develop, based on the original organisational capability model, a set of high level ‘good practice’ principles for a digitally capable organisation, focused around the core functions of an organisation as represented in the model here For example – for organisational digital culture – that the organisation embraces digital as a key tenet of business success; and develops the digital capabilities of its students and staff.
  5. Our digital capabilities community of practice with over 100 active participants is an open community that welcomes both experienced participants and those who have not previously engaged in this field but who would like to find out more. So if this interests you and you are not already a participant, please do join our Community of Practice. We run events twice a year in partnership with universities and colleges with the focus on sharing experiences, solutions and challenges. This, along with the mailing list provides opportunities for members be kept up to date with news and events and to work together on all aspects of digital capability for staff and students Our next event will be taking place in November in Edinburgh, the date of which will be shared via the mailing list and on the community of practice website. We are always looking for volunteers to share their practice at these events - so do let us know if you are interested in being involved.