Student experience experts group meeting. Tuesday 17 October 2023.

1. 52nd Student experience
experts meeting
#jiscexperts23
17 October 2023

2. Welcome to our 52nd meeting of the group
• We now have over 300 members and the group
has been established since 2004 formerly known
as Learning and Teaching Experts group
• Subscribe to our mailing list
https://www.jiscmail.ac.uk/EPED-EXPERTS
• Schedule for today
• 12:15 – 13:15 Lunch break and networking
• 14:00 – 14:15 Afternoon tea break
• 16:00 – Close
• Twitter tag - #jiscexperts23
• Feedback please – online evaluation form will be
circulated

3. Student experience experts group – what we do
Sarah Knight, Head of learning and teaching
transformation, Jisc
#jiscexperts23

4. The group’s role…
• Our student experience experts group provides advice and feedback on Jisc
work in this area
• You offer valuable input on the direction of future Jisc activities
• You help ensure the relevance of Jisc activities to the FE and HE learning
and teaching community and have enabled our work to develop a strong
community profile
• You provide a valuable steer in terms of how Jisc outputs and outcomes should
be communicated and disseminated
• You are our advocates for our student experience work

5. Schedule for this morning…
10:30 Understanding international students’ digital experience
Dr Tabetha Newman and Mike Gulliver, Timmus Consulting
11:30 Balancing authenticity and integrity: shaping the future of assessment at
LSE through institutional and students’ perspectives
Dr Claire Gordon, Director, Eden Centre for Education Enhancement, LSE
Ugne Litvinaite, Research assistant, Eden Centre for Education Enhancement and
MSc Inequalities and Social Sciences, LSE
12:15 – 13:15 Lunch
5

6. Schedule for this afternoon…
13:15 Panel discussion: Post-pandemic challenges to student engagement
14:00 Tea and coffee
14:15 Choice of workshops:
Beyond blended – new curriculum design considerations and principles for
rethinking space, place and modes of interaction – Helen Beetham, Sheila
MacNeill and Elizabeth Newall
Reimagining assessment and feedback: future trends and platform – Dr Gill
Ferrell, Professor Simon Walker and Sarah Knight
15:15 Members Showcase
16:00

7. Members showcase sessions
Room 1 chaired by Sarah Knight
Reimagining assessment and feedback: future trends and platform - Rebecca
Strachan, Professor of Digital Technology and Education, Northumbria University.
Five Crises Challenging HE – and why curriculum mapping is only half of the
answer – Shane Sutherland, CEO PebblePad
Room 2 chaired by Simon Birkett, senior sector specialist (digital
transformation)
Theatre in the Round - Mark Childs, Senior Learning Designer, Durham University.
The DIGI:ĐỔI CONSORTIUM: Digital transformation training & mentoring​
programme - Dr Denise Sweeney, Associate Professor, University of Nottingham (on behalf
of ALT ELESIG).

8. What one thing…
What one thing are you hoping
to take away from today’s
meeting?
Menti.com:
1307 4625
8
#jiscexperts23

9. Updates from Jisc
#jiscexperts23

10. Framework for digital transformation in
higher education
https://beta.jisc.ac.uk/guides/framework-for-
digital-transformation-in-higher-education

11. Co-creation with the higher education
community
Developed in consultation with sector bodies and their members
Making digital transformation achievable

12. Digital transformation – how digital impacts
on…
Making digital transformation achievable
For illustrative purposes

13. Goal - strategic co-ordinated digital transformation
Framework for digital transformation
Broad structure identifying the dimensions or
criteria to help organisations achieve digital
transformation
Reflects sector priorities and goals
Maturity model
Helps organisations assess their level of digital
maturity for each dimension and identify areas for
improvement.
Organisational baselining and bench
marking against sector priorities
Roadmap/action plan/s
Develop achievable development and action plans
for each dimension
Organisational and departmental
plans to achieve digital transformation
Making digital transformation achievable

14. The framework - a structure for digital transformation
Available from ji.sc/digital-transformation-framework
The six elements and their four key areas of activity
14 Demonstrating digital transformation: a framework for higher education

15. Maturity model for digital transformation in
higher education
https://bit.ly/3LHULTk

16. Considering levels of digital maturity
Evaluating organisational digital maturity against an agreed sector wide model
• Identify how we currently use digital across the organisation - benchmarking and baselining
• Consider and highlight the possibilities that digital presents
• Identify strengths, gaps and prioritise investment and digital initiatives accordingly
• Assess and prioritise digital capabilities of all stakeholders
• Identify pathways to further transform and elevate performance and outcomes
Spark conversations and encourage ownership across different business functions – library and
learning resources, IT, senior leadership, teaching/training leads, support teams, researchers/research
managers, range of professional services (eg HR, administrators, marketing/comms teams)
Making digital transformation achievable

17. Levels of digital maturity – readiness
• Emerging to established
• lack of strategic digital leadership
• short term investment
• unintegrated systems and operations
• lack of innovation
• lack of wide stakeholder understanding and engagement
• dispersed project-based digital activities
• Established to enhanced
• developing a proactive strategic approach
• enabling effective digital leadership
• efforts to integrate systems and operations
• engaging and upskilling all stakeholders
• move towards service delivery model
• Enhanced to mature
• comprehensive and integrated strategic approaches
• effective digital leadership
• long term and adaptable planning and investment
• integrated and efficient systems and operations
• engaged informed and appropriately skilled stakeholders
• partnership approaches to innovation
• longer term service delivery model approach (less project based)
Making digital transformation achievable

18. Levels of digital maturity
Making digital transformation achievable
For illustrative purposes

19. Maturity model as interactive pdf https://bit.ly/3LHULTk
19

20. Maturity model – word document
Making digital transformation achievable
For illustrative purposes

21. Roadmaps and action planning
Making digital transformation achievable
For illustrative purposes
Examples in:
Maturity model for digital transformation:
overview (pdf)

22. Digital transformation in higher education
https://beta.jisc.ac.uk/guides/digital-transformation-in-higher-education
• A guide to support senior leaders with taking
forward a holistic approach to digital
transformation
• Framework for digital transformation
• Maturity model for digital transformation
• Maturity model for digital transformation: action
plan and roadmap
• Guidance on using the maturity model within your
organisation
Making digital transformation achievable

23. Get involved - http://bit.ly/fdtxpilot
Join us as one of the pilot studies from October 2023 to July 2024 to test out
the materials in a range of different contexts.
We are interested to find out how higher education providers might use the
toolkit to support digital transformation across the organisation or even in one
area of work.
•Are you just starting on the digital transformation path?
•Our maturity model and framework could provide a useful structure and
starting point
•Have you already set your vision for digital transformation?
•Our roadmap and action plan template can help you turn the vision into
action
•If you are already down the road with digital transformation
•could the materials help with review of your digital maturity, sector
benchmarking and embedding?

24. Demonstrating digital transformation
Hosted in partnership with universities, designed to inspire new thinking and share
good practice, to support you with your transformation journey with a new series
being planned for 2023/24.
See our recent member story and podcasts:
• Staffordshire University - https://bit.ly/3CDubFX
• University of Greenwich - https://bit.ly/45wzSCp
• UCL - https://bit.ly/4693QMX
• University of Northampton - https://bit.ly/3L4A2sG
2024 series with details announced shortly:
• University of Exeter 28 November
• University of Leeds 10 January
• University of Manchester 15 May
• Heriot Watt University 21 May

25. Get involved
Join our working group for
digital transformation:
https://ji.sc/working-group
Making digital transformation achievable

26. Beyond blended report
26
Post-pandemic curriculum and learning design:
lessons from the higher education (HE) sector
Available to download from:
https://ji.sc/beyond-blended
Sign up to receive advance notice of the Beyond
blended web guide:
https://ji.sc/register-beyond-blended

27. Listening to the voices of our learners and students
October 2022 – April 2023
27,131 student responses to our 2022/23 surveys from 40 universities
across the UK
•These 40 organisations represent 13% of all HE providers in the UK
•Highest number of responses from a single organisation was 3,882 students
(11% of their total student population)
•Mean number of responses was 678 per organisation (4% of total student
population among participating organisations)
Full report available from:
https://digitalinsights.jisc.ac.uk/reports-and-briefings/our-reports/
27 DEI-HES-2023

28. Digital experience insights for 2023/24
2023/24 surveys open on 16 October 2023
• Subscribers will already have received a ‘getting started
form’ to gather onboarding requirements
• New subscribers welcome – get in touch via
help@jisc.ac.uk to find out more and discuss your needs
16October
2023
• Future webinars and community events (www.digitalinsights.jisc.ac.uk):
• 19 October, 12:00-13:00 – Getting ready to launch your 2023/24 surveys
• 02 November, 14:00-15:00 – findings from 2022/23 HE teaching staff survey
• 29 November, 12:00-15:00 online joint community of practice event
• 08 December, 11:00-12:00 – findings from 2022/23 professional services staff
survey
28 DEI-HES-2023

29. Understanding international students’ digital
experience
Dr Tabetha Newman and Mike Gulliver,
Timmus Consulting

30. Panel discussion: Post-pandemic challenges to
student engagement
•Tom Lowe, Senior Lecturer in Higher Education, University of Portsmouth, and Chair of
RAISE (Researching, Advancing and Inspiring Student Engagement).
•Dr Charles Knight, Assistant Director, Knowledge & Innovation, Advance HE.
•Professor Sam Elkington, Learning and Teaching, Teesside University.
•Alyson Hwang, Researcher (Education and Skills), Policy Connect.
•Temidayo I.O Dosunmu, Development Officer, University of Portsmouth Students' Union.
•Chair, Elizabeth Newall, Senior sector specialist (digital transformation)
30

31. Members showcase

32. Thank you for your contributions!
What one thing are you going to do as a
result of this meeting?
Menti.com
7551 1405
Please complete the evaluation form!
#jiscexperts23

33. Get in touch …
Sarah Knight
sarah.knight@jisc.ac.uk
Except where otherwise noted,
this work is licensed under CC-BY