1. Digital experience insights
Webinar
23 January 2019
https://digitalinsights.jisc.ac.uk

2. Welcome from the digital experience insights team
Ruth Drysdale –
service manager
Mark Langer-Crame – senior
analyst
Sarah Knight – service owner
Clare Killen – content manager Darren Colquhoun –
client support officer
Lola Harre – research manager

3. • Introduction and background to
insights, Sarah
• Setting up your institutional insights
project, Ruth
• Getting started with insights, Mark
• New developments, Ruth
• Next steps
Agenda

4. Introduction and background to the
Digital experience insights service
Sarah Knight
Digital experience insights https://digitalinsights.jisc.ac.uk

5. Why run digital experience
insights?
Digital experience insights https://digitalinsights.jisc.ac.uk
1. With the high investment in the digital
environment and supporting
infrastructure, how do you know
whether the investment is being made
in the right places and realising
benefits to overall student experience?

6. Why run digital experience
insights?
Digital experience insights https://digitalinsights.jisc.ac.uk
2. How are you co-developing your
digital environment?
3. How are you engaging staff and
students in these developments to
ensure a high quality student
experience?
4. What evidence of impact do you
have to feed back into the
development of your digital strategy?

7. Why run digital experience
insights?
Digital experience insights https://digitalinsights.jisc.ac.uk
5. How do you know how the digital
experience of your students and staff
compares with other institutions in
higher or further education?

8. ‘Not just another survey…’
https://digitalinsights.jisc.ac.uk
Digital experience insights https://digitalinsights.jisc.ac.uk

9. Who is using or has used digital experience
insights (was previously known as tracker)?
A. Yes, running 2018-19 survey for students only
B. Yes, running 2018-19 survey for staff only
C. Yes, running 2018-19 surveys for both staff and students
D. Yes, participated in previous pilots but not signed up yet for
2018-19
E. Never participated
Digital experience insights https://digitalinsights.jisc.ac.uk

10. What is digital experience insights?
1. A tried and tested (over three years) student
and staff survey, made up of:
• Closed questions that can be
benchmarked
• Open questions for local analysis
• Add or customise further questions
2. A student and staff engagement process,
supported by our guidance
3. A community of practice around the
insights process and findings (including
student representatives)
4. Compare student feedback with teaching
staff views and organisational factors
5. Professional services staff pilot survey, TNE
and research insights pilots for 2019
Digital experience insights https://digitalinsights.jisc.ac.uk

11. Insights report 2018
• Our 2017-18 student survey collected data
from a total of 37,720 students
- 14,292 FE learners
- 23,428 HE students
• 36 FE colleges,4 sixth form colleges and 43 universities
– approximately 16% of UK colleges and 30% of UK
universities
• Report of 2018 insights findings: ji.sc/dig-exp-insights-
survey-18
• At a glance: summary of 2018 insights findings: ji.sc/dig-
exp-insights-summary-18
37,720 students surveyed
across 83 UK institutions
Digital experience insights https://digitalinsights.jisc.ac.uk

12. Staff insights 2018 pilot report
https://digitalinsights.jisc.ac.uk/our-service/our-reports/
• Four colleges and 11 universities across England,
Scotland and Wales piloted the surveys
• 376 college responses
• 1,545 university responses
• The survey contained 17 items (mini-survey) or 47 items
(full version)
• Core questions were benchmarkable
• Customisable questions
1,921 teachers surveyed
across 15 institutions as a pilot

13. Digital experience insights 2018: ANZ
Due to be released this week
• 30 % of universities across the 2 countries
• A mean average of 864 responses per university
• Students studying in ANZ universities, have very similar
expectations and experiences of technology to those of
our UK students
• Some differences:
• ANZ students take part in significantly more digital
activities than UK students
• However, they want digital technologies to be used
less on their course
21,095 students surveyed across 13
universities in Australia and New Zealand

14. Other outputs expected
•Exploring the student digital experience: student, staff and
organisational factors
•Digital learning activities briefing
•Enabling an excellent student digital experience – briefing for HE and
FE leaders
•Supporting students to improve their digital experience – update to the
NUS Jisc Student experience
•Supporting students with digital learning: Briefing for teaching staff in
HE and FE
Digital experience insights https://digitalinsights.jisc.ac.uk
Will be available from https://digitalinsights.jisc.ac.uk/our-
service/our-reports/

15. Any questions?
Digital experience insights https://digitalinsights.jisc.ac.uk

16. Setting up your insights project
Ruth Drysdale
Digital experience insights https://digitalinsights.jisc.ac.uk

17. Institutional insights project
4. Enhance student
digital experience
1. Plan
3. Analyse
Digital Experience
Insights
 Student
 Teaching Staff
Senior Champion
Project team
Working group
Stakeholders: SU , IT,
library, academics
Benchmark
Recommendations
Change initiated
Feedback to
respondents on
changes
Enhance services
3. Survey
Governance
Survey set up
in BOS
Design local
questions
Lunch surveys
BOS or export
Into excel
SPSS NVIVO
Quantitative and
Qualitative analysis
Monitor responses
Report to SE
Governance
groups Surveys start
& end dates
Sampling cohort
Budget
Communication plan
Prizes?
Link to other SE
Datasets NSS,
modular feedback

18. Digital experience insights service and institutional activities

19. Any questions?
Digital experience insights https://digitalinsights.jisc.ac.uk

20. Insights process and quick guide to
getting started and running your
project
Mark Langer-Crame
Digital experience insights https://digitalinsights.jisc.ac.uk

21. Insights process 2018-19
You:
Submit
‘expression
of interest’
online
We: Send
quote for
cost, ‘sign-
up’ form
and ‘terms
and
conditions’
You:
Return
completed
‘sign-up’
form (and
purchase
order, if
applicable)
We: Send
you the
‘getting
started’
form asking
about your
current
digital
experience
and which
surveys
you want
You:
Return the
‘getting
started’
form
We:
provide
access to
Jisc online
surveys
and master
copies of
surveys
you want
You:
Copy,
customise,
launch
your
surveys
(full
guidance
provided)
We: Close
surveys
(30 April for
students
and 28
June for
staff),
benchmark
-ing data
available
shortly
after

22. Quick guide to getting started & running your project
• Log into Jisc online surveys and make copies of the survey(s) you require
• Customise your additional questions (if you wish to) – main questions
cannot be changed to allow benchmarking
• Prepare engagement strategy with students and staff to ensure high
response rate
• Decide who want to survey – all students/staff or sample?
• Check survey(s) and launch

23. Quick guide to getting started & running your project
• Monitor survey response and send reminders to complete
• Close survey(s) and download data from Jisc online surveys into Excel,
SPSS etc (and also download benchmarking results)
• Carry out analysis -review statistical data and charts for key messages
• Report and communicate – produce reports and present findings to
students, staff and key stakeholders – with key recommendations
• Full guidance on all these steps and more can be found at
https://digitalinsights.jisc.ac.uk/our-service/advice-and-guidance/

24. Any questions?
Digital experience insights https://digitalinsights.jisc.ac.uk
• Have you launched your surveys?
• Any challenges?
• How are you engaging your staff and students?

25. New developments
Ruth Drysdale
Digital experience insights https://digitalinsights.jisc.ac.uk

26. • Eight new institutional case studies see
https://digitalinsights.jisc.ac.uk/case-study-listing/
• Three video case studies –University of Stirling,
Canterbury Christ Church University and City of
Wolverhampton College
• Service animation
• Professional services staff pilot
• Transnational education pilot
• Research insights pilot
• See https://digtialinsights.jisc.ac.uk
• Contact Ruth Drysdale ruth.Drysdale@jisc.ac.uk
for further information on how to participate
New guidance & support
Digital experience insights https://digitalinsights.jisc.ac.uk

27. Any questions?
#digitalstudent
https://digitalinsights.jisc.ac.uk

28. Join us for the next community of practice event
on 22 May 2019 at the Studio, Birmingham
#digitalstudent
Join our community of practice:
https://www.jiscmail.ac.uk/JISC-DIGITALINSIGHTS-
COP
Follow our blog: https://digitalstudent.jiscinvolve.org
https://digitalinsights.jisc.ac.uk

29. Follow developments
• Report of 2018 insights findings: ji.sc/dig-exp-insights-survey-18
• At a glance: summary of 2018 insights findings: ji.sc/dig-exp-insights-
summary-18
• Report on 2018 staff insights and ANZ report:
https://digitalinsights.jisc.ac.uk/our-service/our-reports/
• Digital experience insights service site: https://digitalinsights.jisc.ac.uk
• Join the insights community of practice: jiscmail.ac.uk/jisc-
digitalinsights-cop
• If you would like to enquire about how to participate in insights please
register your interest by filling out our form: https://ji.sc/register-digital-
insights
Digital experience insights https://digitalinsights.jisc.ac.uk

30. Get in
touch…
Except where otherwise noted,
this work is licensed under CC-BY
Digital experience insights
Sarah Knight
Sarah.knight@jisc.ac.uk
Ruth Drysdale
Ruth.Drysdale@jisc.ac.uk
https://digitalinsights.jisc.ac.uk
#digitalstudent
Digital experience insights https://digitalinsights.jisc.ac.uk