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Jisc Scotland
strategy forum
2023
12 December 2023
Welcome
Jason Miles-Campbell, director of Scotland and Northern Ireland
ji.sc/annual-review
ji.sc/stakeholder-update
3 The Jisc stakeholder strategic update
Delivering the right solutions 23/24
Full deployment
of Janet resilient
access to FE and
beyond
BETA pilot of our
new IT health
check service
Launch of
redeveloped and
improved online
surveys
BETA pilot of an
initial SD-WAN
service
Launch of Cyber
Security Threat
Monitoring service
(CSTM) and the
continued development
of a Jisc SOC service
Launch of
extending
eduroam
(Edubox)
BETA pilot and launch of
Open Athens Connect
BETA pilot and launch of
Octopus service
BETA pilot and Launch
of Equipment.Data
BETA pilot of the
redeveloped learning
analytics service, with
full-service launch
planned for early 24/25
Engagement touchpoints
5
Relationship
management
Market
research
Communities Training Events
Customer voice
The voice we collect is used to:
improve your customer experience;
prioritise internal resource and workload;
plan ahead eg new products, events, training;
and inform our strategy
Challenges being prioritised in Scotland
No. UK further education No. Scotland Colleges No. UK higher education No. Scotland Universities
1 Cyber security 1 Escalating costs 1 Cyber security 1 Cyber security
2 Escalating costs 2 Carbon footprint/net zero 2 Escalating costs 2 IT infrastructure
3 IT infrastructure 3 Digital capability and skills 3 Student experience =3 Student experience
4 Digital capability and skills 4 Cyber security 4 IT infrastructure =3
Staff recruitment and
retention
5
Staf recruitment and
retention
5
Business systems
improvement
5
Staff recruitment and
retention
5 Digital capability and skills
6 Carbon footprint/net zero =6 IT infrastructure 6 Digital capability and skills =6 Escalating costs
=7
Digital leadership and
strategy
=6 Artificial intelligence 7
Student recruitment
(domestic)
=6
Student recruitment
(international)
=7
Disaster recover/business
continuity
=8 Learner experience 8
Business systems
improvement
=8
Student recruitment
(domestic)
=7 Learner experience =8
Data and business
intelligence
9
Learning spaces, physical
and virtual
=8 Assessment and feedback
10
Business system
improvement
10 Curriculum development 10 Assessment and feedback =8 Online/blended learning
How FE members said we could improve their advocacy
1
Delivering
right solutions
• Increase knowledge and
awareness
• Focus on value for money,
costs and affordability
• Customer experience
compared with competitors
• More sector deals for FE
• Fewer and better services
• Improved responsiveness
and speed to market
• Internal systems and
processes
2
Empowering
communities
• Increase engagement in
product development
• Review relationship
management and support
model
• Renew regional focus
• Increase opportunities for
networking, engagement and
good practice sharing
3
Vision and
strategy
• Meet the needs of diverse
providers in the sector
• Review membership model
and costs
• Revisit costing models for
affordability
• Collaborate and partner with
trusted organisations
How HE members said we could improve their advocacy
Empowering
communities
• Greater visibility and
transparency
• Raising awareness and
understanding through
relevant and targeted
communications
• Relationship
management model vs
product relationships
• Working with the sector to
understand needs
• Balancing sector voices
Delivering
right solutions
• Deliver on promises
• Focus on quality over
quantity
• Sector wide solutions over
niche interests
• Be more competitive in
terms of customer service
• More dynamic and future
focused
Vision and
strategy
• Greater clarity of role and
purpose
• Clearer priorities and
focus
• Positioning relationship
with sector bodies
• Resourcing service
effectively
Activity one: understanding your needs,
challenges and priorities
In your groups we would like you to:
1. 10 mins: discuss and record areas of Jisc you’re happy with e.g. process,
service delivery, new planned services
2. 10 mins: discuss and record areas of Jisc you’re unhappy with
3. Following your discussions, consider and record:
“What we can do to improve your experience of Jisc”
4. And, for any remaining time, and any additional comments that didn’t fit
elsewhere
Activity two: understanding the national
context, meeting Scottish needs
This activity will be a ‘world café’ type session, with 10 minutes at each of four tables
In each 10-minute session:
1. Choose a table with a subject that engages you, related to a Scottish tertiary education priority.
2. We’d like you to list
a. Things you know Jisc does to support that priority
b. Things you think Jisc should do (or could do better) to support that priority
3. After 10 minutes, move on to a new table
Activity two: understanding the national
context, meeting Scottish needs
Scottish tertiary priorities:
1. Sector transformation
2. Digital inclusion
3. Enhancing student experience
4. Improving student attainment
5. Increasing flexibility
6. Increasing sector efficiency
7. Supporting the sector workforce
Q&A and
next steps
Close
Jason Miles-Campbell, director of
Scotland and Northern Ireland

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Jisc Scotland Strategy Forum 2023

  • 2. Welcome Jason Miles-Campbell, director of Scotland and Northern Ireland
  • 4. Delivering the right solutions 23/24 Full deployment of Janet resilient access to FE and beyond BETA pilot of our new IT health check service Launch of redeveloped and improved online surveys BETA pilot of an initial SD-WAN service Launch of Cyber Security Threat Monitoring service (CSTM) and the continued development of a Jisc SOC service Launch of extending eduroam (Edubox) BETA pilot and launch of Open Athens Connect BETA pilot and launch of Octopus service BETA pilot and Launch of Equipment.Data BETA pilot of the redeveloped learning analytics service, with full-service launch planned for early 24/25
  • 5. Engagement touchpoints 5 Relationship management Market research Communities Training Events Customer voice The voice we collect is used to: improve your customer experience; prioritise internal resource and workload; plan ahead eg new products, events, training; and inform our strategy
  • 6. Challenges being prioritised in Scotland No. UK further education No. Scotland Colleges No. UK higher education No. Scotland Universities 1 Cyber security 1 Escalating costs 1 Cyber security 1 Cyber security 2 Escalating costs 2 Carbon footprint/net zero 2 Escalating costs 2 IT infrastructure 3 IT infrastructure 3 Digital capability and skills 3 Student experience =3 Student experience 4 Digital capability and skills 4 Cyber security 4 IT infrastructure =3 Staff recruitment and retention 5 Staf recruitment and retention 5 Business systems improvement 5 Staff recruitment and retention 5 Digital capability and skills 6 Carbon footprint/net zero =6 IT infrastructure 6 Digital capability and skills =6 Escalating costs =7 Digital leadership and strategy =6 Artificial intelligence 7 Student recruitment (domestic) =6 Student recruitment (international) =7 Disaster recover/business continuity =8 Learner experience 8 Business systems improvement =8 Student recruitment (domestic) =7 Learner experience =8 Data and business intelligence 9 Learning spaces, physical and virtual =8 Assessment and feedback 10 Business system improvement 10 Curriculum development 10 Assessment and feedback =8 Online/blended learning
  • 7. How FE members said we could improve their advocacy 1 Delivering right solutions • Increase knowledge and awareness • Focus on value for money, costs and affordability • Customer experience compared with competitors • More sector deals for FE • Fewer and better services • Improved responsiveness and speed to market • Internal systems and processes 2 Empowering communities • Increase engagement in product development • Review relationship management and support model • Renew regional focus • Increase opportunities for networking, engagement and good practice sharing 3 Vision and strategy • Meet the needs of diverse providers in the sector • Review membership model and costs • Revisit costing models for affordability • Collaborate and partner with trusted organisations
  • 8. How HE members said we could improve their advocacy Empowering communities • Greater visibility and transparency • Raising awareness and understanding through relevant and targeted communications • Relationship management model vs product relationships • Working with the sector to understand needs • Balancing sector voices Delivering right solutions • Deliver on promises • Focus on quality over quantity • Sector wide solutions over niche interests • Be more competitive in terms of customer service • More dynamic and future focused Vision and strategy • Greater clarity of role and purpose • Clearer priorities and focus • Positioning relationship with sector bodies • Resourcing service effectively
  • 9. Activity one: understanding your needs, challenges and priorities In your groups we would like you to: 1. 10 mins: discuss and record areas of Jisc you’re happy with e.g. process, service delivery, new planned services 2. 10 mins: discuss and record areas of Jisc you’re unhappy with 3. Following your discussions, consider and record: “What we can do to improve your experience of Jisc” 4. And, for any remaining time, and any additional comments that didn’t fit elsewhere
  • 10. Activity two: understanding the national context, meeting Scottish needs This activity will be a ‘world café’ type session, with 10 minutes at each of four tables In each 10-minute session: 1. Choose a table with a subject that engages you, related to a Scottish tertiary education priority. 2. We’d like you to list a. Things you know Jisc does to support that priority b. Things you think Jisc should do (or could do better) to support that priority 3. After 10 minutes, move on to a new table
  • 11. Activity two: understanding the national context, meeting Scottish needs Scottish tertiary priorities: 1. Sector transformation 2. Digital inclusion 3. Enhancing student experience 4. Improving student attainment 5. Increasing flexibility 6. Increasing sector efficiency 7. Supporting the sector workforce
  • 13. Close Jason Miles-Campbell, director of Scotland and Northern Ireland

Editor's Notes

  1. There is significant product development and transformation activity ongoing at Jisc currently. We continue to evolve our product offer to deliver the right solutions for you in line with your needs and requirements. Key highlights of expected product launches and significant development activity for 23/24 include:  Full deployment of Janet resilient access to FE and beyond (GCTO)    Janet Resilient access provides a truly resilient Janet IP service, via a combination of fibre-based services and 4G/5G failover. It enables customers to connect to the Janet Infrastructure, safe in the knowledge that a single fibre or network fault won’t affect their network service.   BETA pilot of an initial SD-WAN service (GCTO)    Providing a secure connection to Janet without a direct Janet line.      Frees up IT resource costs within an institution due to simplified network infrastructure.   Allows for the "switching on" of other services, such as web-filtering, traffic prioritisation,   BT (or other) DSL plus Fortinet hardware, fully managed BT service.      Launch of Cyber Security Threat Monitoring service (CSTM)    Cyber security threat monitoring (CSTM) provides a single pane of glass alerting customers to signs of potential concern that their organisation could be at risk from attack by monitoring key security controls that have been implemented.   The service complements and enhances an organisation’s existing cyber security toolkit by integrating with existing investments, such as antivirus and endpoint detection services    and the continued development of a Jisc SOC service (GCTO)    Complementing and building on CSTM, Jisc will offer a two tiered and comprehensive Security Operations Centre. The service will bring together a set of industry leading security tools, products and practices into two key product bundles, to proactively monitor and manage security incidents, so customers can feel confident in their security provision and optimise their own staff time.    BETA pilot of our new IT health check service (GCTO)    Funding bodies such as EFSA require our members to conduct an IT Health Check. It is also appearing more frequently in supplier contracts in HE. Jisc’s ITHC service will  allow organisations to demonstrate good security controls and governance to protect their staff, students and data and achieve funding, similar to Cyber Essentials, Cyber Essentials Plus and Penetration Testing.    The ITHC will also form the baseline required by an institution to join a future Managed SOC service    Launch of extending eduroam (Edubox) (GCTO)    Extending Eduroam provides a new way to connect students and staff in both the education and research sectors. Students and staff learn and teach in many off-campus location where in most cases a fixed eduroam network is not always available.     Extending Eduroam is Eduroam WiFi in a box via 4G/5G mobile data backhaul connectivity. The product extends Eduroam connectivity to off-campus teaching and learning locations, enhancing teaching and learning experiences for staff and students  BETA pilot of the redeveloped Learning Analytics service, with full-service launch planned for early 24/25 (CSE)    Learning Analytics launched in 2018 and is the first truly national learning analytics Software as a Service (SaaS) offering for UK high education. The platform is now out of date. To remain competitive Project Dennis will deliver an improved product, that moves away from a 3rd party data hub supplier to a more efficient, cost effective and higher performing in house model that meets and can adapt to customer needs as they evolve.  Launch of redeveloped and improved Online Surveys (CSE)    Online surveys is a powerful, secure and easy to use survey platform that allows you to create surveys, collect responses and analyse survey data. It is co-designed with the UK education and research community.V2 of online surveys code base is no longer supported by Jisc or external services. Version 3 provides a scalable solution to secure and grow revenues, with improved security and stability.  BETA pilot and launch of Open Athens Connect (CSE)    Many libraries that still rely on insecure access methods such as IP authentication and username and password. For these librarians, particularly those in smaller in institutions, adopting OpenAthens is difficult. OpenAthens Connect is a low cost, easy to use single sign on service that helps librarians in institutions with limited budgets give their users secure remote access to their digital subscriptions.    BETA pilot and Launch of Octopus service (DR)    Octopus provides a new 'primary research record' for recording and appraising research as it happens. It breaks down the publication of scientific research into eight elements, unlike a traditional journal article, which can be linked together to form chains of Collaborative work. These smaller units of publication encourage faster sharing, and a new culture of collaboration, constructive critique and fast sharing of work by resetting the incentive structure.    BETA pilot and Launch of Equipment.Data (DR)    UK research equipment is often expensive and institutions have limited financial resource to procure specialist research equipment and facilities. Equipment Data, is an aggregated portal, housing information on research equipment and facilities, allowing institutions to find, locate and share existing equipment and facilities across the UK and comply with UKRI terms and conditions of grant.       
  2. We capture customer voice across a range of touchpoints That includes a mixture of quantitative and qualitative data The level of insight can vary depending on the activity we’re undertaking too eg macro versus micro We really value your input and use that to try and improve CX, prioritise workload, plan ahead and inform our strategy.
  3. The challenges you see on the screen are taken from last year’s leadership survey Bear in mind this is just one of many inputs we use to get a feel for the challenges your organisations’ are prioritising But it gives you a feel for the kinds of things we’re seeing eg cyber security, escalating costs and IT infrastructure are the kinds of topics you’d expect our audience to highlight However, we’re trying to broaden our reach to a wider set of stakeholders which is starting to shed light on wider challenges that we might be able to support/impact such as achieving net zero It will be useful for us to know if these resonate with you as this kind of insight is often used by our teams to help prioritise effort and workload.
  4. And then we also have a range of areas we know we need to improve which can be broadly themed around delivering the right solutions; empowering communities and our vision and strategy. As an example, in FE we know value for money, cost and affordability are critical in delivering new solutions, you want to see increased opportunities for networking, engagement and sharing good practice and wrt our vision and strategy it’s important for us to collaborate and partner with trusted organisations.
  5. Whereas HE question how aligned the relationship management model worked in line with product specific relationships, you wanted us to place a greater focus on sector-wide solutions as opposed to niche projects and to start resourcing service delivery more effectively.
  6. We felt this was a useful chance to reflect on what we know. There are handouts on the table to prompt conversation and in answering some of the questions we’d like you to bear in mind everything you’ve heard over the last week or so from Heidi, myself and other colleagues. Regardless, try not to get to hung up and go with your gut. To start off with we’d like you to focus on areas of Jisc you’re happy with. That can be anything eg processes we have in place, services that are critical to your organisation and/or that you’re aware we might be planning new services that will fill an existing gap. You’ll then move onto what’s not working so well before rating us based on the extent you agree with the statement “Jisc is focused on activities that meet my organisation’s needs”. Then for the remaining time, discuss how Jisc could improve the score you gave. There is a facilitator on each table to provide you with guidance as well as pens/post-it notes to record your thoughts.
  7. We felt this was a useful chance to reflect on what we know. There are handouts on the table to prompt conversation and in answering some of the questions we’d like you to bear in mind everything you’ve heard over the last week or so from Heidi, myself and other colleagues. Regardless, try not to get to hung up and go with your gut. To start off with we’d like you to focus on areas of Jisc you’re happy with. That can be anything eg processes we have in place, services that are critical to your organisation and/or that you’re aware we might be planning new services that will fill an existing gap. You’ll then move onto what’s not working so well before rating us based on the extent you agree with the statement “Jisc is focused on activities that meet my organisation’s needs”. Then for the remaining time, discuss how Jisc could improve the score you gave. There is a facilitator on each table to provide you with guidance as well as pens/post-it notes to record your thoughts.
  8. We felt this was a useful chance to reflect on what we know. There are handouts on the table to prompt conversation and in answering some of the questions we’d like you to bear in mind everything you’ve heard over the last week or so from Heidi, myself and other colleagues. Regardless, try not to get to hung up and go with your gut. To start off with we’d like you to focus on areas of Jisc you’re happy with. That can be anything eg processes we have in place, services that are critical to your organisation and/or that you’re aware we might be planning new services that will fill an existing gap. You’ll then move onto what’s not working so well before rating us based on the extent you agree with the statement “Jisc is focused on activities that meet my organisation’s needs”. Then for the remaining time, discuss how Jisc could improve the score you gave. There is a facilitator on each table to provide you with guidance as well as pens/post-it notes to record your thoughts.