2. Welcome from the digital experience insights team
Ruth Drysdale
Service manager
Mark Langer-Crame
senior analyst
Sarah Knight
Service owner
Clare Killen
Content manager
Darren Colquhoun
Client support officer
3. Domestic arrangements
Digital experience insights https://digitalinsights.jisc.ac.uk
Wifi access
The Studio
Refreshments
available
throughout the
day
Periscoping
and photos
4. Welcome to our 2nd meeting of the community!
• To facilitate the sharing of practice around
approaches to gathering students and staff
expectations and experiences of technology
• To share ideas and best practice around
implementing digital experience insights in relation
to sampling strategies, engaging staff and
students, and planning for the analysis
• To discuss the digital experience professional
services staff insights pilot
Seeing the digital environment through the eyes of your staff and students
#digitalstudent
Digital experience insights https://digitalinsights.jisc.ac.uk
5. What are your aims for today?
What one thing do you hope to take away
from today?
Visit www.menti.com
Code:86 22 99
https://www.menti.com/u8dm8tkii4
• All presentations & recordings will be available from
http://bit.ly/DEI22may
• Join our community of practice jiscmail.ac.uk/jisc-
digitalinsights-cop
• Give us your feedback – evaluation form + how you are
feeling at the end of today!
Share reflections &
ideas with us
#digitalstudent
6. Today’s agenda - this morning…
10:40 Morning keynote: The value of student engagement, Professor Colin Bryson,
Director of the Combined Honours, Centre, Newcastle University and professor of
higher education
11:10 What are we learning from our digital experience insights surveys and how
are we acting on these findings?
ESCAPE: Student insights– facilitated by Rob Howe and Sarah Knight
BOND: Staff insights– facilitated by Duncan MacIver and Clare Killen
LEARN: Professional services staff – facilitated by Mark Langer-Crame and
Ruth Drysdale
12:10 Seeing the digital environment through the eyes of your staff and students:
Four ‘PechaKucha’ style presentations from the community
12:45 Lunch and networking
7. Today’s agenda – post-lunch…
13:30 Afternoon keynotes:
Informing digital transformation, Hannah Mathias, Cardiff and Vale College
Digital insights and the student voice, Derek Robertson, University of Stirling
Digital insights impact on strategy, Rob Howe, University of Northampton
14:30 Choice of surgeries:
Session 1: Data analysis – how to approach the analysis of your data and
how we can help – Mark and Clare
Session 2: Engaging key stakeholders with your insight findings – Sarah
and Rose
Session 3: Planning on running insights in 2019- 2020 – all you need to know
15:15 Seeing the digital environment through the eyes of your staff and students:
two ‘PechaKucha’ style presentations from the community
15:50 Plenary and close
8. Digital experience insights provides
you with evidence of:
1. Return on investment in digital
2. Impact of the implementation of institutional digital strategy
3. Identification of digital skills gap
4. Benchmarking
Which can feed into and support evidence for :
1. TEF and subject level TEF
2. NSS
3. Ofsted, Estyn, HMIE, ETI
9. Our digital experience insights surveys
37,720 students
surveyed across
83 institutions
(pilot year 3)
1,921 teachers
surveyed across
15 institutions
(pilot year 1)
21,095 students
surveyed across 13
universities in Australia
and New Zealand
10. Newly launched
Jisc NUS roadmap for supporting students to improve their digital experience at
university and college
Available from
http://bit.ly/DEI-reports
11. New reports and guidance
http://bit.ly/DEI-reports
1. Exploring the student digital
experience: student, staff and
organisational factors – Tabetha
Newman
2. Enabling an excellent digital
experience guidance for engaging
senior leaders and informing digital
(FE and HE versions)
3. Using persona analysis to compare
student social behaviours with
institutional digital provision: a pilot
study – Tabetha Newman – soon to be
available
https://digitalinsights.jisc.ac.uk
13. The impact of student engagement
Professor Colin Bryson
https://digitalinsights.jisc.ac.uk
14. Choose one of these sessions:
What are we learning from our digital experience insights
surveys and how are we acting on these findings?
ESCAPE: Student insights– facilitated by Rob Howe and
Sarah Knight
BOND: Staff insights– facilitated by Duncan MacIver and
Clare Killen
LEARN: Professional services staff – facilitated by Mark
Langer-Crame and Ruth Drysdale
11:10 – 12:10
16. Choose one of these sessions:
•Session 1: Data analysis – how to approach the analysis of your
data and how we can help – Mark and Clare
•Session 2: Engaging key stakeholders with your insight findings
– Sarah and Rose
•Session 3: Planning on running insights in 2019- 2020 – all you
need to know – Ruth, Keith and Hazel
14:30– 15:15
17. Your feedback is important to us
What was good about today? How can we improve?
19. Join us for the next community of
practice event in November 2019
#digitalstudent
https://digitalinsights.jisc.ac.uk
20. Follow developments
• Digital experience insights https://digitalinsights.jisc.ac.uk
• Sign up to run insights surveys:
https://digitalinsights.jisc.ac.uk/subscribe/find-out-more/
• Reports of 2018 insights findings: http://bit.ly/DEI-reports
• Jisc NUS Roadmap for supporting students to improve their digital experience
and university: http://bit.ly/DEI-reports
• Enabling an excellent digital experience guidance for engaging senior leaders
and informing digital: http://bit.ly/DEI-reports
• Case studies on institutional use: http://bit.ly/insightscase
• Join the insights community of practice with next event on 22 May:
https://digitalinsights.jisc.ac.uk/our-service/community-of-practice/
Digital experience insights https://digitalinsights.jisc.ac.uk
21. Get in
touch…
Except where otherwise noted,
this work is licensed under CC-BY
Digital experience insights
Sarah Knight
Sarah.knight@jisc.ac.uk
Ruth Drysdale
Ruth.Drysdale@jisc.ac.uk
https://digitalinsights.jisc.ac.uk
#digitalstudent
Digital experience insights https://digitalinsights.jisc.ac.uk
