1. Jimmy Crow
910 Crestliner Dr.
Conway, AR 72034
(870) 500-3096
jimmycrow1981@gmail.com
EDUCATION:
University of Arkansas at Monticello May 2004
B.S. Computer Information Systems
WORK EXPERIENCE:
IntelliTrans LLC – Conway, AR September 2015-Present
Customer Service Representative
• Monitor, expedite, gather, and input information on rail shipments in the IntelliTrans’ tracking
system.
• Collaborate with vendors, account managers, helpdesk, and other support specialists to
investigate and resolve customer issues.
• Support the customer through phone and email.
• Research and obtain billing for customer’s railcars as needed.
• Ensure the customer’s Bill of Lading is processed in IntelliTrans system and transmitted to
railroads.
• Research ways for efficiencies and utilize data to recommend system enhancements,
improvements, and solutions for the customer.
• Prepare reports as required.
Data Cleansing Team Lead December 2014-August 2015
• Scheduled employee assignments.
• Established statistical performance.
• Monitored the quality of comments made by employees in different systems.
• Monitored the time it takes for each employee to work his/her assignments.
• Conducted performance reviews.
• Monitored, expedited, and gathered transit information on rail shipments.
• Performed other related duties as may be required.
Operations Supervisor September 2012-November 2014
• Helped build an environment in customer support.
• Established and promoted a professional support culture.
• Scheduled employee assignments.
• Monitored daily activity.
• Interviewed and hired for new roles or open positions.
• Supported customer service in problem solving.
• Established statistical performance.
• Provided and continued training needs.
• Conducted performance reviews.
• Ensured all employees followed policies and procedures.

2. Team Lead – Exceptions March 2011-September 2012
• Prepared and sent out assignments to employees on a daily basis.
• Prepared and sent out reports regarding exceptions on a daily basis.
• Monitored the quality of comments made by employees in different systems.
• Monitored the time it takes for each employee to work his/her assignments.
• Performed monthly reviews for each employee.
• Monitored, expedited, and gathered transit information on rail shipments.
• Performed other related duties as may be required.
Fleet Coordinator January 2005-March 2011
• Monitored, expedited, and gathered transit information on rail shipments.
• Researched and input data into system.
• Worked with vendors and Account Managers to investigate and resolve customer issues
highlighting and researching customer issues.
• Monitored information quality in IntelliTrans' Tracking System on websites.
• Resolved any issues with vendors, Account Managers or IT groups.
• Prepared and sent diversion letters and advance bills to railroads, and provided follow-up to
ensure accuracy.
• Staffed customer service phone lines and emails to investigate, resolve and respond to customer
inquiries.
• Prepared and sent reports to various customers on a daily basis.
• Performed other related duties as may be required.
Berry Packing, Inc. - Crossett, AR January 2004-December 2004
Computer Information Systems Intern/Administrative Assistant
• Created and maintained inventory price list using Microsoft Excel.
• Filled orders for walk-in customers.
• Called customers on various routes for their order.
• Answered phones.
SKILLS:
• Microsoft Office Suite (PowerPoint, Excel, Word, Access)
• Visio
• Windows Operating Systems
• Corel Suite (WordPerfect, Quattro Pro, Presentations)