1. TODD SCHIEBER
4210 Alcott St Alexandria, VA 22309
Phone (703)-901-5938 E-mail: toddmschieber@gmail.com
Education:
2011-2013 Graduate Study, Western Michigan University Applied Economics, Arabic
2005 BA Western Michigan University, Kalamazoo MI. Major: Comparative Religion Minor: Asian
Studies
1989 - 1992 Kalamazoo Valley Community College, Oshtemo, MI Associates of Arts: Education
International Experience
July, 2013-August 2014 Resided in Kuwait City, Kuwait and working in software sales.
Professional Work Experience:
July 2016 to Present
Logistic Services Representative Medspeed
 Safely transport lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice
mail, and related material.
April 2015-October 2015
Tech Support Analyst PNC Bank/US Tech Solutions
● Provided Tech Support for end users of PNC’s online corporate banking portal.
● Supported Clients with Operating System migration troubleshooting and all around Tech Support
● Troubleshot a variety of file compatibility and configuration issues for both small and large institutional
clients
● Corrected errors in client files according to NACHA and other file formats.
September 2013-September 2014
Project Information Management Senior Specialist Ultimate Solutions for Project Management & Control
● A Variety of Project Management Software Sales, Marketing, Project Management & Process
Management Roles
● Rewrote the company’s Statement of Qualification
● Designed, Sold, Installed, Configured & Supported Customer Server & Networking Equipment based
upon client specifications
● Designed, Sold, Installed, Configured & Supported Construction IP Camera,Networking & Storage
systems
● Completed an Operations Manual for all corners of the business
● Trained the entire staff on Flow charting & Procedure writing.
● Acted as Salesforce.com admin for the company.
September 2005-December 2011 ThermoFisher Scientific
Customer Service Representative
● Interacted with all customers (Direct Customers, Sales, Distributors, and internal departments) to handle a
variety of pre-sale and post-sale Customer Care and Distribution functions as required.
● Managed long term Domestic functions including: Standing Orders, Distributor Account Management,
Maintaining relationships with consultants, Database Management,Address Book, Month End Sales
Support, and Inside Sales.
● Utilize the company ERP system for Data and order entry, to research customer purchase histories, and
forecast future sales.
● Extensive PPI experience including Team Leadership & Management, Data Analysis using Excel,
PowerPoint presentation construction, Team Facilitator, Leading and Facilitating multiple concurrent PPI
projects within the Customer Care Department.
● Technical Writing: Reviewed, modified and created Training forms, work instructions and SOP’s
Quality Assurance Inspector (QA) ThermoFisher Scientific
● Performed incoming raw material inspections.
● Performed finished goods inspection.
● Entered non-conforming data into the system.
● Maintained material standards and inspection reports. Provided support to meet department and company
objectives.
● Reviewed, modified and created forms and SOP’s in an FDA cGMP environment.

2. Honors & Activities
● President & Vice-President, Muslim Student Association, WMU chapter 1994-2000
● Public Relations Officer, The Arabic Language Klub, WMU 2012-2013
● Vice-President for Public Relations, Muslim Student Association WMU chapter 2012-2013
● Voluteer, Woodley Hills Elementary STE(+A)M program Currently
● Head Basketball Coach, 7th
& 8th
grade intermediate girls, Mt Vernon basketball league Currently