1. Overview/ Objective
A motivated, team oriented employee with an excellent work ethic. Highly skilled in computer
applications, budget analysis, ability in using mechanized systems in relation to reporting and validating
data, and strong information management skills. Ability to adapt readily to new challenges, formulate and
implement effective strategies to meet set objectives.
Employment History
 Associate Computer Support/Adjoint soutien ordinateurs
Customer Experience/Experience Client, Bell Canada
Toronto, CANADA
Oct 2010 - Present
- Adhere to Daily morning checks for both Collections and Sales Dialer to ensure all systems, servers are up
and ensure seamless start of day
- Ensure that all files imported, lists purged and List priority changed based on request
- Update selectors/call groups/agents and work session assignments based on request
- Ensure that dialer is running at optimal rate by analyzing and adjusting Abandon rate to meet Penetration
rate.
- Constantly monitoring Inbound forecast between vendors to ensure that calls forecasted is balanced to
ensure
- Analyzed system failures to determine the effect on service and possible solutions or alternatives
- Design and maintain various reports utilizing Access and Excel
 Computer Application Support
Consumer Direct Marketing Centre , Bell Canada
Toronto, CANADA
Apr 2006 – Oct 2010
- Design and maintain various reports utilizing Access and Excel
- Answered user inquiries and resolved problems on systems and applications
- Supported data processing applications by daily routine checks
- Created and maintained data processing applications based on users' needs
- Analyzed system failures to determine the effect on service and possible solutions or alternatives
- Actively perform a root cause analysis to improve report accuracy and timeliness
 Computer Application Support
Bell Canada, Small Medium Business
Toronto, CANADA
Jul 2005 - Apr 2006
- Partner with various groups in order to design reports based on set requirements of the project to meet set
objectives.
- Support all Vendor sales and employee data to ensure that results are accurate in order to create or make
- changes to requested reports
- Analyze, monitor, update and maintain reporting website utilizing Front Page Perform validation of
completed sites including testing and debugging of code
- Monitor servers to ensure sales are being processed in a timely fashion for compensation purposes
- Responsible for monthly incentive for 150 + sales associates and managers
- Design and maintain various reports utilizing Access and Excel Process daily and monthly sales / -
productivity reports for senior management

2. - Partnered with multiple groups at various hierarchal levels to fulfill requests
- Run queries periodically to validate system accuracy
 Computer Application Support
Consumer Direct Marketing Centre , Bell Canada
Toronto, CANADA
Jul 2001 - Jul 2005
- Answered user inquiries and resolved problems on systems and applications
- Supported data processing applications by daily routine checks
- Created and maintained data processing applications based on users' needs
- Acted as an intermediary between system developers and users
- Analyzed system failures to determine the effect on service and possible solutions or alternatives
Associate - Corporate Financial Results Reporting
Small Medium Business ( Acting period ) May 2002 - Aug 2002
Consumer Direct Marketing Centre , Bell Canada
Toronto, CANADA
- Created weekly and monthly EQE / EOP reports using Excel Prepared Monthly Accruals and controlling
expenses
- Built and maintained DMC planning in Essbase Ensured Cost Centre Code was accurate and updated in SAP
- Processed all vendor invoices to be paid and completed all Expense Reports using Ariba for Corporate -
American Express cards for all managers
- Prepared Ad-hoc reports using SAP Organized and validated financial templates for budget transfers related
to revenue, costs ,expenses and capacity
 Direct Marketing Associate
Consumer Direct Marketing Centre , Bell Canada
Toronto, CANADA
Nov 2000 - Jul 2001
Education / Certifications
Information technology
York University
Toronto, Ontario, CANADA
Sep 1999 - Apr 2004