1. Professional Experience
Fiserv – Dublin, OH
Corporate Director; Mail Operations February 2011 – Present
• Reports to the Senior Vice President of Operations.
• Manage the postage spend of $400M annually across 12 different plants. Monthly in depth P&L reviews and
analysis of spending trends identifying areas of opportunity.
• Create business cases and project plans to support new strategies to reduce the $400M in postage costs. To
date these strategies have saved Fiserv in excess of $14M over the last 4 years.
• Fiserv liaison to USPS and various professional mailing associations. Responsible for USPS compliance to
preserve automated postage discounts.
• Manage a core team of 2 Directors of pre-sort operations, 2 corporate financial analysts and 2 programmer
analysts.
• Indirect supervision of 126 people across 12 plants.
• Vendor management and contract negotiator with our 3rd
party processers and suppliers for USPS processing
• Proficient in SQL server stored procedures, data architecture and data warehousing methodologies.
• Develop and maintain the postal analytics database that houses over 1B rows of data from disparate sources
within SQL Server.
• Create, modify and maintain SQL Server stored procedures to send sort plans to production on a daily basis.
• Develop and maintain the postal historical model to support the creation of the daily sort plans to minimize
our postage spend.
• Provide expertise on complex queries, views and stored procedures to support the business needs.
• Develop in-depth ad-hoc analysis based on Senior Leadership inquiries.
• Created and maintained a multi Terabyte data warehouse to bring in disparate date sources into a normalized
view for analysis as needed.
• Manage the various daily load processes from disparate sources. Transform data to normalize common data
elements to be able to connect the various sources together.
• Develop long range plan for postage and set the budget on an annual basis for our $400M annual spend.
Fiserv – Dublin, OH
Manager; Call Center Analytics July 2007 – February 2011
• Manage a team of 8 highly skilled technical staff.
• Provide analytical and technical support to the bill pay product call center.
• Developed IVR (Integrated Voice Response) system to automate specific call center inquiries.
• Develop and maintain call center metrics with a high level of accuracy.
• Create ad-hoc analysis on the fly as the business needs warrant.
• Manage the mail operations teams over 2 sites.
• Manage the postage spend with our bill pay product totaling $90M annually.
• Provide analytical research on delivery times based upon check cashing behavior. Received a patent for this work.
Checkfree – Dublin, OH

2. Manager; Business Analytics Aug 2001 – Jul 2007
• Managed a team to identify opportunities to improve the electronic rate for bill pay payments.
• Implemented a data quality program for address cleansing that ultimately led to a higher electronic rate.
• Provide mentoring to junior level business analysis.
• Developed Universal ID concept to identify the same person across multiple clients/systems.
• Improved on-line enrollment process that resulted in higher acceptance rates, lower costs and lower fraud rates.
CheckFree -Dublin, OH
Senior Business Analyst July 2000 – Aug 2001
• Created advanced reports to identify opportunities to improve the electronic rate for bill pay payments.
• Responsible for advanced SQL scripts/processes to analyze and organize data for reporting.
• Provide mentoring to junior level business analysis.
• Wrote the Office of Foreign Asset Control validation process.
Honda of America - Marysville, OH June 1983 – July 2000
Coordinator; Medical Restrictions
• Created system to match production jobs to Doctor’s restrictions, increasing compliance with various laws.
• Created quality control system to track all defects in the production process. (still in production today)
• Process engineer for the quality control department. Improved process efficiencies leading to reduced manpower.
Other
West Liberty-Salem HS – 1982
Six Sigma Black belt certified – 2006
Various technical courses in SQL Server – 2005 to present
Certified instructor in MS office applications
2 patents regarding predictive analytics on mail delivery times.
Active member with National Postal Policy Commission, Major Mailers Association and
National Association of presort mailers.
Currently enrolled at The Ohio State University working towards a degree in MIS.