1. John Crawford
1987 Maryland Ave
Charlotte NC 28209
704.957.2100
john_crawford23@yahoo.com
Professional Skills
Functional Skills
• Facilitation of cross functional teams
• Project scheduling, coordination and
implementation
• Excellent verbal and written
communication
• Client/Customer relationships
• Liaison for Corporate Billing System
Vendor- RMS, Comverse Systems
Technical Skills
• Salesforce.com
• Kenan and RevChain Billing Interfaces
• Retail Management System - Certified
• Siebel Systems
• Software Applications (Windows 95, 97,
2000, XP), MS Office, MS Project 10,
MS Outlook)
• Familiar with Relational databases,
UNIX, SQL, HTML, Java
Windstream, Charlotte NC August 2000 – Present
Project Manager II March 2013 – Present
• Overall Program Manager for the migration of PAETEC’s CRM into Windstream’s
Salesforce.com
• Overall Program Manager for the integration between our online quoting tool with
Salesforce.com
• Overall IT Project Manager to provide our ILEC production systems to qualify and provision
high speed internet products
Principal, Software Engineering November 2009 – March 2013
• Overall Program Manager for the Kenan to RevChain billing migration – 51600 Customers
migrated
• Overall Program Manager for the upgrade from RevChain 7.3 to 8.1.1
• Included in the RevChain 8.1.1 were the following major technology uplifts to our
infrastructure:
• Solaris to RHEL on VMWare; Oracle 11gR2; F5 load balancers; WebLogic 10.3.5
Manager, Billing Applications May 2007 – November 2009
• Manage a team that supported the company’s two backend billing system – Kenan and
RevChain
• Responsible for managing the trouble ticket system for the billing team with zero escalations
• Followed all new SOX policies that were put in place via Change Management
Manager, Billing Quality Assurance July 2006 – May 2007
• Managed a team that tested and promoted every production change from the IT department
• Implemented two brand new QA applications – Quality Center and Spira Team
• Responsible for the hiring a brand new team consisting of 6 outside applicants
Supervisor of Billing Production July 2005 – July2006
• Managed a team that supported the company’s backend billing system
• Responsible for applying all patches and upgrades to Kenan FX
• Ensure all users are trained and educated on the enhances to our billing system
Lead Production Support Analyst, May 2004 – July 2005
• Responsible for the production and distribution of over 30k invoices a month

2. • Primary contact for Kenan FX billing support and our third party print vendor
• Assisted in integration from Kenan 9.1 to Kenan 11.5 FX
Associate Business Analyst, May 2002 – May 2004
• Managed the integration of data between Siebel and Kenan
• Maintained live daily stats of the success rate of the data between the two systems
• Played a large role of the Telephone Number cleanup throughout all our systems
Production Support Analyst, August 2000 – May 2002
• Resolved in a timely manner various Kenan 9.1 errors and issues
• Ensured each of our customers bills were sent out on a monthly basis
• Team lead for the distribution of various trouble tickets assigned to the group
Sprint PCS, Charlotte NC March 1999 – August 2000
Lead Technician, June 1999 – August 2000
• Manage and Oversee Technical testing and repair of handsets
• Process Customer equipment for repair
• Support the sales force with equipment troubleshooting, and phone programming
• Responsible for all incoming and outgoing inventory
• Technical/functional liaison between all Retail Managers and technical staff
Manager of Customer Service, March 1999 – June 1999
• Managed a team of two Customer Service Representatives
• Configured payment plan options for customers
• Provided reinforcement to sales team
• Vender liaison
RBL Marketing Representative, Atlanta GA January 1997 – March 1999
North Carolina/South Carolina Sales Representative July 1998 – March 1999
• Marketed licensed apparel in the entertainment industry
• Responsible for the NC/SC territory
• Built a client base to 50 plus clients
• Client vendor relationship manager
Marketing Representative January 1997 – July 1998
• Marketed licensed apparel in the entertainment industry
• More than doubled the gross sales in assigned territory from the prior year
• Managed house accounts
• Vendor liaison
Education
Elon University Elon, North Carolina 1992 - 1996
Bachelor of Arts in Communication
Concentration in Broadcasting
Minor in Business Marketing
Certifications/Classes
• Level 1 Technician Certification for wireless phone – June 2000
• Precedent 2000 Certification – Wireless Business Management Solutions – April 1999
• Retail Management System Certification – Sept 1999