Hands-on practice in essential leadership, communications, and coaching skills.

1. FRONTLINE SUPERVISOR
PROGRAM
Team Leadership Training
Hands-on practice in essential leadership, communications,
and coaching skills. Learn to be effective in a team supervisor
role.

2. FLSP | THE IVEY ACADEMY2
About Us
The Ivey Academy is Canada’s leader in advanced
management education and professional develop-
ment.
Operating as a full-service learning & development
house, we deliver talent assessment & strategy, ex-
ecutive education, simulations, executive coaching,
and corporate retreats.
1.800.948.8548
1.519.661.3272
iveyacademy.com
info@iveyacademy.com
Ivey Spencer Leadership Centre, London Ontario

3. 90% of senior executives believe a lack of
manager-level leadership negatively impacts
employee engagement.
Harvard Business Review, 2014
71% of Frontline Supervisors receive
infrequent or only occasional training.
Harvard Business Review, 2014
INDUSTRY ADVISORY | FLSP
Industry Advisory
Frontline supervisors and team leaders are critical
to employee engagement and operational success.
More confident and collaborative leaders improve
the performance of the entire team.
High-performing organizations should invest in
equipping those individuals with strong leadership
skills, mediation tools, and operational focus.
3

4. Who will benefit by attending?
This program is ideal for new and experienced team
leaders and supervisors across diverse industries
including manufacturing, technology, agriculture,
construction, and more.
FRONTLINE | PROGRAM OVERVIEW4
Program Overview
• Co-developed in concert with Fanshawe Corpo-
rate Training Solutions
• Focused on communications, coaching, and
team leadership skills
• Four consecutive Fridays, plus 2 hours per week
online learning
• 2x live roleplays with actors
• Simulation and workshop-based
• Built around industry best-practices
FLSP | PROGRAM OVERVIEW4

5. People & Teams
Coaching, Group Dynamics, Diversity
& Inclusion
CORE COMPETENCIES | FLSP
Communications & Influence
Negotiation, Persuasion, Agency
Personal Leadership
Self-Awareness, Accountability, Emotional
Intelligence
5
Our vision of the core competencies gained through
this program.
These metrics are drawn from our #1 Financial
Times-ranked custom curriculum designs, delivered
for leading companies across Canada.

6. Friday, Week 1
Personal Leadership
Friday, Week 2
Negotiation in the Workplace
Friday, Week 3
Emotional Intelligence
Friday, Week 4
Coaching & Inspiring
MORNING
Breakfast Breakfast Breakfast Breakfast
Self-Awareness
The Leadership Wheel
Negotiating Skills of Frontline
Leaders
Emotional Intelligence at Work
MEIA results
Connecting with Others
Through Empathy
Role play workshop
Learning Styles
Survey exercises and discussion
Work Management and
Problem Solving
Learning team scenarios
AFTERNOON
Lunch Lunch Lunch Lunch
Ambidextrous Leadership
Discussion workshop
Negotiating in High Stakes
Settings
Everest simulation workshop
Emotional Intelligence on the
Shop Floor
Role play workshop
Engaging Others for
High Performance
Video case & discussion
Application to Practice
Putting it together on the job
PROGRAM SCHEDULE | FLSP 6

7. Learning Outcomes
LEARNING OUTCOMES | FLSP 7
Debrief with results from the SIGMA Testing MEIA tool. Learn
to use emotional intelligence as a framework for leadership.
Practice using empathy to approach a difficult situation with
live actors in four realistic “tough conversations”.
Complete a self-assessment tool on leadership styles, both
in normal conditions and under stress. Understand the
strengths and weaknesses of tactics you tend to rely on.
See the importance of relationships and credibility with
group workshops on structured problem solving. Use specif-
ic tools and processes in simulated real-world scenarios.
Face a complex, computer and role-play based team simula-
tion, overcoming both conflicting goals and asymmetric in-
formation on high-stakes expedition to Mount Everest.
Reflect on your own unique leadership challenges and draw
best practices from a facilitated discussion and video case.
Simulate challenging interpersonal relationships with live
role-play. Workshop best practices for using emotional intel-
ligence in groups and test those solutions with live-actors.
Learn strategies for soft persuasion and negotiating group
dynamics. Draw lessons from a video case on the use of in-
fluence in organizations.
Practice fundamental negotiation and mediation skills, using
group role-play to simulate conflict resolution scenarios.

8. Return on Investment
RETURNS | FLSP 8
For You:
• Canada’s top leadership training
• Shareable digital badge
• Ivey Certificate of Completion
• Future 25% discount
• Exclusive local networking & events
For your Organization:
• Invest in your valued talent and empower your
team to lead change
• Build your pipeline of future leaders and drive a
strong succession strategy
• Improve your organization’s awareness of mod-
ern strategic issues
• Develop the interpersonal confidence and effec-
tiveness of your managers

9. ANN
FROST
Program Co-Director
Dr. Ann Frost is an Associate Professor of Organiza-
tional Behaviour at the Ivey Business School. Her
research focuses on workplace restructuring, high
performance work practices, and union-manage-
ment relations.
FACULTY | FLSP 9

10. JOHN
MAKARAN
Program Co-Director
Dr. John Makaran has applied a deep aca-
demic background in electrical and mechnical
engineering to product design, process de-
velopment, and market innovation for various
companies.
FACULTY | FLSP 10

11. Watch More
GO.IVEY.CA/FRONTLINE
Your program directors discuss the chal-
lenges facing frontline leaders. Click
the play button or paste the link in your
browser to watch the program video.
2:01
PROGRAM VIDEO | FLSP 11

12. Facility
Ivey Spencer Leadership Centre
Learn at a relaxed, retreat-style venue in
London, Ontario.
• On-site parking
• Minutes from Western University
• Walking trails
• Catered meals
• 30 acres of park space
FLSP | FACILITY12

13. Register
Limited seats available
Program dates, pricing, registration, and
information about private sessions:
go.ivey.ca/frontline
1.800.948.8548
Team Discount
3+ Participants
25%
REGISTRATION INFO | FLSP 13