1. ISRAR AHMED
H O U S E N U M # R - 8 4 9 - S C T O R # 9 N O R T H K A R A C H I P H O N E # 3 6 0 3 0 6 1 9
Cell: 0092-03132783316-Email- israrahmed_1@yahoo.com
Objectives
Accomplished IT professional with demonstrated success implementing strategic IT initiatives
that improve business functionality with positive impacts on the bottom line. Skilled project
manager, with proven ability to lead and motivate teams to maximize productivity. Technology
savvy self-starter, adept at moving into new environments and extrapolate from existing
experience to quickly adopt to new technologies fluently. Possess first rate communications and
collaboration skills to lead and work in concert with diverse groups effectively.
Education
 B.com Karachi University
 Intermediate From Karachi intermediate Board
 Metrication from Karachi SSC Board.
Computer Education
 Microsoft Certified Solutions Expert (MCSE) Self Preparation in
Progress
 Short Computer Courses Windows XP Office Installation & Using, Office
Installation Adobe Photoshop, Flash,
 Computer Hardware Certification
 Knowledge of Web Integration on IPG
Experience
IT Desktop Support
ITSM Service Desk Coordinator
BCP Support (Business Continuity Planning)

2.  United Bank Limited: Internet Merchant Acquiring Depart (Aug 2014 to till date)
 (United Bank Limited) Internet merchant acquiring team.
 Currently working E-Commerce Project as Integration Support Officer for Internet
merchant acquiring. Have successfully integrated 5 merchants
 Coordination with merchant and Developer for Demo Testing Production Testing and Live
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testing
 Coordination with Etisalat team in UAE for technical Error during the testing
 Coordination with merchant technical, and finance teams, Etisalat UAE team (Payment
Gateway), internal teams business, IT etc.
 United Bank Limited: IT Group Head Office (Nov 2006 to Aug 2014) behalf of BCI
Contract
IT Support Engineer
 Windows 8 Deployment configuration
 Working on SCCM Client for Remote Desktop
 ITSM (IT Service Management) Updating and Status and Problem solution.
 Installing and Configure Bloomberg / Reuters Application
 Identify the upcoming technologies & trends, plan & implement at client end.
 Provide Operating System (XP, Windows 7 Windows 8 and Windows Servers) support.
 Laptops and Systems installation and configuration and Troubleshooting on software
and hardware issues.
 Undertook troubleshooting of network and system connectivity problems and day-to-day
Operations.
 Developed maintenance and operating standards for computer hardware and software.
 Providing IT support in Head office and Branches. all Software’s and Local Area
Network Configurations,
 Resolved client side all issues and configurations (Exchange) Email, DHCP, DNS, and
Internet.
 Oracle Developer, 6i reports & forms, discoverer, 9i & 10g installation.
 All PC Hardware and Software troubleshooting and installation.
 PC join to domain (DC)
 Printers & Scanners installations
 Second Level support to all Client operating system and software issues
 Knowledge of ITIL

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BCP Support
 Application and System configure for BCP
 BCP Backup Site where technology / communication infrastructure arrangements have
been made for contingency situations
 User Profile Configure in BCP system
 Solution provide all issue in BCP
 UAT and Final Audit Testing BCP Support in all Issues
 Test Plan, planning alternative strategies which ensure that an organization can
continue to function through an operational interruption,
 Coordinate with Network Team if any access required for BCP UAT
Technical Skills
 Laptops and Systems issue diagnose and provide solution
 Troubleshooting and Installation on windows (2000/XP/ Windows 7/ windows 8
 Installation and Troubleshooting on MS Office (97/2000/XP/2003/2007/2010)
 Installation & Troubleshooting on Anti-Virus (MacAfee, Anti Avira, MS Forefront)
 Installation & Troubleshooting the All Microsoft software’s.
 Users Creation email and Internet on (Applications and EXCHANGE SERVER)
 Installation & Troubleshooting on Oracle ( Developer Oracle 6i,8i,9i Oracle 10g Toad 9
ECIB,CDB, Webtech,Visual Studio 2010 and Other Banking Application)
 Solved issue and Troubleshooting Web Applications
 Applications Administration and Support,
Ocean Office Auto mission Karachi Office (Dec 20005 to Nov 2006)
IT Desktop support Engineer
Personal Information
 Father Name Muhammad Ibrar
 Date of Birth 06-Nov-1982
 Marital Status : Married
 Nationality : Pakistani
 Religion : Islam
 Passport# : LA1157181

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References:
1. Samiullah Khan
Working in Emaratach UAE (Dubai) as Software Engineer
Contact # 971551809842
2. Asim Khan
Working as IT Service Desk Coordinator in Injazat Data system Abu Dhabi
Contact # 971566242104