Jitendra Mishra is seeking a position in IT that allows him to use his skills and experience. He has over 10 years of experience in IT support roles. He has worked with various software including Windows, Linux, Oracle, and Microsoft Office. He has experience installing, configuring, and troubleshooting networks, servers, and other systems. His experience includes roles providing IT support for various organizations in industries such as telecom and renewable energy.

1. RESUME
Jitendra Mishra
Mo. +91 9993290974; Email: jitendramishra457@gmail.com
Village RampurwadistRewa (M.P)
Carrere Objective: - Seeking a position to utilize may skills and abilities in an industry
that offers security and professional growth while being resourceful, innovative and flexible.
Education Qualification:-
Sr.
No
Examination Passed Year of
Passing
1 B. Sc. 2013
2 H. S. C. 2001
3 S. S. C. 1999
4 ITI 2007
Professional Qualification:-
J.C.H.N.P. Course Diploma in Hardware and Networking ( Jet king, JM Road Pune)
Jet king Certification in Hardware and Networking of Professional (Jun. 2009)
Global Qualification:-
MCP(Jet King J M Road Pune in 2008)
Technical Skills:-
Operating System: Windows 98, Windows 2000 Professional, Windows XP, Windows VISTA
Windows 7 and Linux
Servers: Windows 2003 Server and Windows 2008 Server.
Application: MS-Office2003, 2007 & 2010 “Word, Excel, Power Point”& Software, installation
Server Platform: Windows Server 2000, 2003,2008, AD, DNS, DHCP, RADIAS, VPN, terminal
Services, Network security, Backup, Managing disk RAID5 and Remote Installation.
Hardware: Troubleshooting of various devices like printers, Web Cam, Modem, Scanner –
Assembling and disassembling, PC maintenance.

2. Professional Experience
Shcil Projects LTD Allahabad designed 03 August to till now.
IT Support :-
 Installation & configure Microsoft server 2008.
 Install oracle 11g & configure Database.
 Created Oracle Tables, Views, Constrains, Synonyms, Sequences.
 Load the data from MS Excel to Oracle Table and Oracle table to MS Excel.
 Experience in implementation of Active Directory design and deployed
For Allahabad Haig Court.
 Worked on various OS environments :- Cent OS, Debian ,Windows 2003, 2008,2008R2,windows 2012
 Worked on Dell MD3200i, 3260i Storage.
 Worked on Dell 6224, 3024, 2816 switches.
 Worked on Symantec backup Exec2012 backup and restoration software.
 Worked on Symantec Endpoint 12.1 Antivirus Software.
Computer Plaza Rewa designed 20 March 2013 to 20Jul 2015.
IT Support:-
 Laptop repairing & managing.
 Configuration of Microsoft Outlook & solving of related problems.
 Troubleshooting network problems.
 Build, configure plus upgrade workstations, laptops mobile devices.
SuzlonOne Earth Global Corporate Headquarters designed26th Sep. 2011 to 16thfeb2013.
Support & Maintenance in Impact Info-Tech Pvt. Ltd. (Wipro InfoTech) Pune.
IT Support :-
 Configuration of Microsoft Outlook & solving of related problems.
 Troubleshooting network problems.
 Manage and update 2000+Assets information in central Database.
 Management of IT products and services including (IT-Workplace management, peripherals, Servers
& System, Networks etc.) and excluding the scope of IT Labs.
 To resolve issues / problems within the slated SLA.
 To work within the framework of IT policy and procedures and ensure 100% compliance towards the same.
 To ensure 100% call logging in Service Desk System & timely closure of every call.
 Troubleshooting and resolve LAN/WAN related problems within committed time.

3.  To provide timely services to end-user and ensure Customer Satisfaction.
 Update / Escalate Mentors with all critical issues on timely basis.
 Maintain MIS like AMS / Warranty call report from Service Desk and site Booklet. And send the reports
to mentor as per the frequency.
 Analyze and avoid repeated calls through Service Desk and provide permanent solutions.
 Maintain all ITFM infrastructure & improvising existing IT infrastructure on to rectify the
Existing problems permanently.
 Ensure every Desktop/Laptop is having latest AV and the same should report in timely manner to Mentor.
 To work with and provide back-end support to the vertical teams like IT Projects, IT Purchase.
 Data Recovery through Stellar Phoenix Software.
 Configuration WDS server & create Image.
 Data recovery Deleted & formatted HDD.
Tikona Distal Network Indore. Aug. 2009 to July. 2011
Support & Maintenance (Filed Support Engineer)
 Installing and troubleshooting with Network & Local Printer.
 Managing and troubleshooting client Machines.
 Troubleshooting and resolve LAN related problems.
 Operating System Support like partitioning, Disk imaging, Windows update, Data recovery, etc.
 Installation of Printers, Scanner and AV Software etc.
PERSONAL INFORMATION :
Name : Jitendra Kumar Mishra
Father Name : Mr. Govinda Mishra
Date of Birth : 15th
Jan1984’
Address : Village- Rampurwa,Post- Rouser Teh-Hajur, Dist- Rewa (M.P)
Interest : Playing Chess & Interaction with people.
I assure that the above-mentioned particulars are true and correct to the best of my knowledge.
Place: Rewa Jitendra Mishra