1. ISABELL PERKINS
513 Mondragon Street, Fort Bragg, NC 28307
Pajp75@gmail.com ▪ (910) 366­5471
CUSTOMER SERVICE & ADMINISTRATIVE PROFESSIONAL
Polished, professional customer service representative offering 4 years of experience providing customer care and support in a variety of
environments. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues
and win customer loyalty. Strategic­relationship/partnership­building skills with ability to listen attentively, solve problems creatively,
and use tact and diplomacy to find common ground and achieve win­win outcomes.
PROFESSIONAL EXPERIENCE
Customer Service Associate, Auxiliary
Commissary, Vicenza, Italy January 2014 ­ November 2014
Cash handling and control; Direct calls to appropriate departments; Answer product inquiries;​​Ensure that customer exchanges or returns
go smoothly, and often handle complaints in the process.
Host & Customer Service Lead
Casino Royal, Bamberg, Germany October 2012 – September 2013
Responsible for communicating with VIP players through telemarketing, in­person and gaming floor contact, email correspondence and
mailings to educate customers about available services, promotional opportunities and special events.
● Responsible for maintaining strict confidentiality relative to financial data, casino policies, customer information and marketing
programs
● Available to work an irregular work schedule to meet a variety of business demands and deadline requirements
● Able to resolve guest's problems/conflicts in a tactful manner so that both the guest and the casino are pleased with the outcome
● Attend on and off property promotions and events as a casino representative
● Assist other departments as business demands, as needed or as assigned
● Responsible for adhering to regulatory, departmental, and company policies in an ethical manner and encouraged others to do
the same
Nurse Aide
St. Kilian Assisted Living Facility, Bamberg, Germany August 2011 ­ September 2012
● Provide for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and
positioning patients; providing fresh water and nourishment between meals.
● Provide adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and
therapeutic baths; applying restraints.
● Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
Internship – Kindergarten Assistant
Child Development Center, Bamberg, Germany June 2011 – July 2011
● Plan, coordinate, and conduct activities for program participants. Review, provide input to, and implement schedule and activity
plans.
Supervise children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events.
EDUCATION
High School Diploma ​(Foreign Education), Gymnasium, 2011
Computer Literacy​ ­ Extensive background with Microsoft Office (Word, Excel, PowerPoint, and Outlook); Proficient with the internet
and e­mailing
References Available Upon Request