1. SEAN CONNOLLY
Sacramento, CA 95831 sean.connolly55@gmail.com (916) 505-4209
SUMMARY OF QUALIFICATIONS
 Experienced in providing outstanding
customer service
 Very personable worker who works well in
team environments
 Resourceful and creative in optimizing
available resources
 Ability to work effectively and learn rapidly
 Proficient with MS Office, Word, Excel and
PowerPoint
 Enthusiastic professional with strong work
ethic and attention to detail
 Experienced in utilizing various POS systems
 Excellent written and verbal communication
skills
EDUCATION
Barry University, Miami Shores, FL
Bachelor of Science in Sport Management with a Minor in Business Administration, GPA: 3.3/4.0 May 2015
SPORT RELATED PROFESSIONALEXPERIENCE
San Francisco Fire, Pleasanton, California February 2015-- Current
Operations & Marketing Intern
∙Assisted in the planning & organizing for events
∙Contacted companies for promotions, barricades, and lodging
∙Coordinated volunteers to maximize efficiency and assign roles
∙Researched companies to find potential sponsors
∙Developed mission statement
Miami Heat,Miami, Florida
Box Office Representative October 2013 – May 2014
∙Sold tickets for Miami Heat games,family shows, and concerts
∙Gave excellent customer service with a smile
∙Resolved issues with and located customers’ tickets
∙Provided valuable information about seat location, arena entrance,etc.
∙Went above and beyond to create extraordinary moments for customers
IMG, Sony Open 2014, Key Biscayne, Florida
Ticket Sales & Will Call Representative March 2014 – April 2014
∙Sold tickets for various sections of Sony Open tennis tournament
∙Represented IMGwith outstanding customer service and professionalism
∙Provided customers with seating information, price tiers, best areas,etc.
∙Dealt professionally with cancellations of matches and issuing paperwork to disgruntled customers
Barry University, Athletic Department, Miami Shores, Florida
Sports Information Assistant August 2012 – May 2014
∙ Recorded game statistics and substitutions
∙ Assisted with facility management and set up equipment, electrical, and camera
∙ Took photographs of athletic events and individual athletes for school website
∙ Assisted announcer and statistician with in-game fouls, substitutions, and multiple occurrences
∙ Worked the scoreboard for volleyball, soccer,and baseball

2. Miami Dolphins, Miami, Florida
Ticket Sales and Crowd Control Spring 2012
∙ Sold tickets for WrestleMania, Columbia vs. Mexico, Monster Truck Jam
∙ Performed crowd control for WrestleMania Axxess
∙ Directed patrons to restrooms, gates and will call
∙ Greeted patrons attending entertainment events
∙ Controlled flow of customers to various venues and attractions
ADDITIONALPROFESSIONAL EXPERIENCE
Leslie’s Pool Supply, Sacramento,California
Lead Sales Associate Summer 2011-2014
∙ Greeted customers and ascertained what each customer wanted or needed
∙ Reconciled drawers and ensured zero overages/shortages
∙ Place special orders or called other store locations to find desired items
∙ Describe merchandise and explain use, operation, and care of merchandise to customers
SPORT VOLUNTEER EXPERIENCE
∙ Moonlight Madness,assisted with setup, event operation and teardown 2012
∙ Miami Dolphins Special Teams, helped serve food at community event in South Miami 2012
∙ Barry University games, helped facilitate game day operations 2011
∙ Greenhaven Soccer,helped run practices and games as an assistant coach 2010
AWARDS & ACTIVITIES
∙ Semester abroad in Prague, Czech Republic Fall 2014
∙ Exchange Student Representative, Student Council Anglo-American University Fall 2014
∙ Member of Delta Epsilon Iota Honor Society 2012-Present
∙ Dean’s Honor List 2011-2012
∙ Member of Barry University Sport Management Association 2011-2012
∙ Received Academic Scholarship 2011-2014