Oplæg fra 23. oktober 2014: Effektive forretningsprocesser sikres gennem agil it-udvikling?

1. Adaptive Case Management (ACM)
agil bruger- og videreudvikling af proces-orienterede IT-systemer?
Thomas Hildebrandt, Lektor, PhD
Forskningsgruppen for Proces- & Systemmodeller
www.itu.dk/research/models
IFFI fokusområde for processer og digitalisering
Infinit Interessegruppen for processer og IT:
Udvikling, værdiskabelse og forretning
IT
UNIVERSITY
OF
COPENHAGEN
Thursday 23 October 14

2. Forretningsprocesser og agil IT-udvikling
Lidt om min baggrund...
• 1991-99: PhD i datalogi, Århus Universitet, inden for
matematiske modeller for samarbejdende processer
• 1999-: Forsker & underviser, IT Universitetet i Kbh
• 2004-: Leder for/deltager i flere tværvidenskabelige
forsknings- og innovationsprojekter & videngrupper for
it-støttede forretningsprocesser og digitalisering
• 2012-: Leder af forskningsgruppe for proces og
system modeller ved IT Universitetet i København
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
2
Thursday 23 October 14

3. • Computer Supported Mobile Adaptive Business Processes (2007-2011,
Forskningsrådet for teknologi og produktion) med Copenhagen Business School (CBS) og Microsoft
Development Center Copenhagen
• Trustworthy Pervasive Healthcare (2008-2012, det strategiske forskningsråd) med Datalogisk
Institut, Københavns Universitet (DIKU) og Resultmaker A/S
• Services in Context (2009-2013, Det strategiske forskningsråd) med Peking Universitet
• Case Studies of Best Practice Workflow and Case Work in Practice
(2010, Infinit miniprojekt) med Resultmaker, Exformatics A/S, Dafolo, Job Center Cph, KL, Kombit, CBS
• Cross-organizational workflows (Spring 2011-2014, Forskningsrådet for teknologi og innovation,
Videnkupon & Erhvervs-ph.d) med Exformatics A/S
• Computational Artifacts: Design Oriented Theory of Computational Artifacts in Cooperative Work Practices
(2014-2017, Velux Foundation) med Københavns Universitet og CBS
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Forskningsprojekter
3
Thursday 23 October 14

4. Forretningsprocesser og agil IT-udvikling
Effektive og agile processer
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
4
Thursday 23 October 14

5. Forretningsprocesser og agil IT-udvikling
Effektive og agile processer
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
1. høj værdi og udnyttelse af resourcer
4
Thursday 23 October 14

6. Forretningsprocesser og agil IT-udvikling
Effektive og agile processer
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
1. høj værdi og udnyttelse af resourcer
2. skal være fleksible, men sikre at
regler overholdes
4
Thursday 23 October 14

7. Forretningsprocesser og agil IT-udvikling
Effektive og agile processer
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
1. høj værdi og udnyttelse af resourcer
2. skal være fleksible, men sikre at
regler overholdes
3. skal kunne ændres undervejs
4
Thursday 23 October 14

8. Effektive og agile processer
1. høj værdi og udnyttelse af resourcer
2. skal være fleksible, men sikre at
regler overholdes
3. skal kunne ændres undervejs
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Skal vi investere i et Business Process
Management (BPM) System ?
4
Thursday 23 October 14

9. Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
5
However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41].
8 Conclusion
Process-aware information systems (PAISs) follow a characteristic life-cycle. 13 shows the four phases of such a life-cycle [7]. In the design phase, processes are (re)designed. In the configuration phase, designs are implemented
by configuring a PAIS (e.g., a WFMS). After configuration, the enactment starts where the operational business processes are executed using the system In the diagnosis phase, the operational processes are analyzed to problems and to find things that can be improved. The focus of traditional management (systems) is on the lower half of the life-cycle. As a result is little support for the diagnosis phase. Moreover, support in the design limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle.
analyse &
diagnose
procesudførsel
procesdesign
systemkonfiguration
In this article, we showed that PAISs support operational business by combining advances in information technology with recent insights from Thursday 23 October 14

10. Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
• Beskriv “as-is” og “to-be”
processer som flow-diagrammer
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
5
However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41].
8 Conclusion
Process-aware information systems (PAISs) follow a characteristic life-cycle. 13 shows the four phases of such a life-cycle [7]. In the design phase, processes are (re)designed. In the configuration phase, designs are implemented
by configuring a PAIS (e.g., a WFMS). After configuration, the enactment starts where the operational business processes are executed using the system In the diagnosis phase, the operational processes are analyzed to problems and to find things that can be improved. The focus of traditional management (systems) is on the lower half of the life-cycle. As a result is little support for the diagnosis phase. Moreover, support in the design limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle.
analyse &
diagnose
procesudførsel
procesdesign
systemkonfiguration
In this article, we showed that PAISs support operational business by combining advances in information technology with recent insights from Thursday 23 October 14

11. Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
6
However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41].
8 Conclusion
Process-aware information systems (PAISs) follow a characteristic life-cycle. 13 shows the four phases of such a life-cycle [7]. In the design phase, processes are (re)designed. In the configuration phase, designs are implemented
by configuring a PAIS (e.g., a WFMS). After configuration, the enactment starts where the operational business processes are executed using the system In the diagnosis phase, the operational processes are analyzed to problems and to find things that can be improved. The focus of traditional management (systems) is on the lower half of the life-cycle. As a result is little support for the diagnosis phase. Moreover, support in the design limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle.
analyse &
diagnose
procesudførsel
procesdesign
systemkonfiguration
In this article, we showed that PAISs support operational business by combining advances in information technology with recent insights from Thursday 23 October 14

12. Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
• Konfigurer og sæt strøm til med
et standard BPM System
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
6
However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41].
8 Conclusion
Process-aware information systems (PAISs) follow a characteristic life-cycle. 13 shows the four phases of such a life-cycle [7]. In the design phase, processes are (re)designed. In the configuration phase, designs are implemented
by configuring a PAIS (e.g., a WFMS). After configuration, the enactment starts where the operational business processes are executed using the system In the diagnosis phase, the operational processes are analyzed to problems and to find things that can be improved. The focus of traditional management (systems) is on the lower half of the life-cycle. As a result is little support for the diagnosis phase. Moreover, support in the design limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle.
analyse &
diagnose
procesudførsel
procesdesign
systemkonfiguration
In this article, we showed that PAISs support operational business by combining advances in information technology with recent insights from Thursday 23 October 14

13. Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
7
However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41].
8 Conclusion
Process-aware information systems (PAISs) follow a characteristic life-cycle. 13 shows the four phases of such a life-cycle [7]. In the design phase, processes are (re)designed. In the configuration phase, designs are implemented
by configuring a PAIS (e.g., a WFMS). After configuration, the enactment starts where the operational business processes are executed using the system In the diagnosis phase, the operational processes are analyzed to problems and to find things that can be improved. The focus of traditional management (systems) is on the lower half of the life-cycle. As a result is little support for the diagnosis phase. Moreover, support in the design limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle.
analyse &
diagnose
procesudførsel
procesdesign
systemkonfiguration
In this article, we showed that PAISs support operational business by combining advances in information technology with recent insights from Thursday 23 October 14

14. Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
• Overvåg og tilpas processer
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
7
However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41].
8 Conclusion
Process-aware information systems (PAISs) follow a characteristic life-cycle. 13 shows the four phases of such a life-cycle [7]. In the design phase, processes are (re)designed. In the configuration phase, designs are implemented
by configuring a PAIS (e.g., a WFMS). After configuration, the enactment starts where the operational business processes are executed using the system In the diagnosis phase, the operational processes are analyzed to problems and to find things that can be improved. The focus of traditional management (systems) is on the lower half of the life-cycle. As a result is little support for the diagnosis phase. Moreover, support in the design limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle.
analyse &
diagnose
procesudførsel
procesdesign
systemkonfiguration
In this article, we showed that PAISs support operational business by combining advances in information technology with recent insights from Thursday 23 October 14

15. Forretningsprocesser og agil IT-udvikling
Business Process Management (BPM)
• Overvåg og tilpas processer
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
7
However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41].
8 Conclusion
Process-aware information systems (PAISs) follow a characteristic life-cycle. 13 shows the four phases of such a life-cycle [7]. In the design phase, processes are (re)designed. In the configuration phase, designs are implemented
by configuring a PAIS (e.g., a WFMS). After configuration, the enactment starts where the operational business processes are executed using the system In the diagnosis phase, the operational processes are analyzed to problems and to find things that can be improved. The focus of traditional management (systems) is on the lower half of the life-cycle. As a result is little support for the diagnosis phase. Moreover, support in the design limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle.
analyse &
diagnose
procesudførsel
procesdesign
systemkonfiguration
In this article, we showed that PAISs support operational business by combining advances in information technology with recent insights from men er det effektivt og agilt at beskrive
processer som flow-diagrammer ?
Thursday 23 October 14

16. En typisk sagsbehandling
Forretningsregel: “Der skal rådgives og vurderes
før en låneansøgning kan godkendes”
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
8
Thursday 23 October 14

17. En typisk sagsbehandling
Forretningsregel: “Der skal rådgives og vurderes
før en låneansøgning kan godkendes”
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
8
Flowdiagram:
Thursday 23 October 14

18. En typisk sagsbehandling
Forretningsregel: “Der skal rådgives og vurderes
før en låneansøgning kan godkendes”

19. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
9
Flowdiagram:

20. Thursday 23 October 14

21. En typisk sagsbehandling
Forretningsregel: “Der skal rådgives og vurderes
før en låneansøgning kan godkendes”
Flow-diagrammet er rigidt - beskriver kun best practice
- og ikke forretningsreglen, der skal overholdes

22. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
9
Flowdiagram:

23. Thursday 23 October 14

24. Forretningsprocesser og agil IT-udvikling
Forestil jer en Business GPS
En “Business GPS” baseret på flow-diagrammer ville vise vej
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
10
Thursday 23 October 14

25. Forretningsprocesser og agil IT-udvikling
Forestil jer en Business GPS
En “Business GPS” baseret på flow-diagrammer ville vise vej
men ikke vise kortet (reglerne) og
ikke kunne håndtere uforudsete afvigelser
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
10
Thursday 23 October 14

26. Foresl
jer
en
Business
GPS
at kunne vælge et vilkårligt mål, afvige fra ruten og få
foreslået en ny, at kortet holdes up-to-date,
og sikrer at vi når effektivt i mål
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
11
Vi forventer
Thursday 23 October 14

27. Foresl
jer
en
Business
GPS
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
12
Skal vi da lave et
flow-diagram,
der beskriver
alle mulige veje?
Thursday 23 October 14

28. Forretningsprocesser og agil IT-udvikling
Fleksibel sagsbehandling...
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
13
Thursday 23 October 14

29. Forretningsprocesser og agil IT-udvikling
Fleksibel sagsbehandling...
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
13
nej
ja
Thursday 23 October 14

30. Forretningsprocesser og agil IT-udvikling
Fleksibel sagsbehandling...
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
13
nej
ja
Sværere at overskue!
Thursday 23 October 14

31. Forretningsprocesser og agil IT-udvikling
Fleksibel sagsbehandling...
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
13
nej
ja
Sværere at overskue!
og reglen er stadig implicit
Thursday 23 October 14

32. Forretningsprocesser og agil IT-udvikling
Adaptive Case Management
• Samarbejde kommunikation
• Består af hændelser, betingelser, mål og milepæle
• Målet ofte klarere end vejen - processen udvikler
sig bestemt af sagsbehandlerens handlinger
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
http://social-biz.org/2014/09/13/bpm2014-keynote-keith-swenson/
IT
UNIVERSITY
OF
COPENHAGEN
14
Keith Swensson: Mastering the Unpredictable
http://www.xpdl.org/nugen/WfMC p/adaptive-case-management/public.htm
Thursday 23 October 14

33. Forretningsprocesser og agil IT-udvikling
Adaptive Case Management
• Samarbejde kommunikation
• Består af hændelser, betingelser, mål og milepæle
• Målet ofte klarere end vejen - processen udvikler
sig bestemt af sagsbehandlerens handlinger
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
http://social-biz.org/2014/09/13/bpm2014-keynote-keith-swenson/
IT
UNIVERSITY
OF
COPENHAGEN
14
Keith Swensson: Mastering the Unpredictable
fra BPM
http://www.xpdl.org/nugen/WfMC p/adaptive-case-management/public.htm
Thursday 23 October 14

34. Forretningsprocesser og agil IT-udvikling
Adaptive Case Management
• Samarbejde kommunikation
• Består af hændelser, betingelser, mål og milepæle
• Målet ofte klarere end vejen - processen udvikler
sig bestemt af sagsbehandlerens handlinger
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
http://social-biz.org/2014/09/13/bpm2014-keynote-keith-swenson/
(record)
proces-fragmenter
IT
UNIVERSITY
OF
COPENHAGEN
til ACM
14
Keith Swensson: Mastering the Unpredictable
fra BPM
http://www.xpdl.org/nugen/WfMC p/adaptive-case-management/public.htm
Thursday 23 October 14

35. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
15
Hændelser
Thursday 23 October 14

36. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
15
Hændelser og regler
forudsætning
Thursday 23 October 14

37. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
15
Hændelser og regler
opfølgning
forudsætning
forudsætning
Thursday 23 October 14

38. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
15
Hændelser og regler
udeluk
opfølgning
forudsætning
forudsætning
milepæl
Thursday 23 October 14

39. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
15
Hændelser og regler
forudsætning
milepæl
udeluk
opfølgning
forudsætning
inddrag
udeluk
Thursday 23 October 14

40. Godkend!
Rådgiv
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
16
Hændelser og regler
udeluk
inddrag
udeluk
Vurder! Afvis!
Modtag Dokumentation
forudsætning
milepæl
opfølgning
forudsætning
Thursday 23 October 14

41. Genoptag
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Regelbaseret ACM
17
Hændelser
forudsætning
og regler
udeluk
inddrag
udeluk
Modtag Dokumentation
Afvist
milepæl
opfølgning
forudsætning
Thursday 23 October 14

42. Regelbaseret ACM
opfølgning
forudsætning
Vurder! Afvis!
Godkend!
Rådgiv
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
forudsætning
udeluk
Modtag Dokumentation
18
Hændelser og regler
inddrag
udeluk
Afvist
milepæl
Genoptag
Thursday 23 October 14

43. Regelbaseret ACM
opfølgning
forudsætning
Vurder! Afvis!
Godkend!
Rådgiv
Vurder
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
udeluk
Modtag Dokumentation
19
Hændelser
forudsætning
og regler
inddrag
udeluk
Afvist
milepæl
Genoptag
Thursday 23 October 14

44. Regelbaseret ACM
opfølgning
forudsætning
Godkend!
Rådgiv
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
udeluk
Vurder! Afvis!
Godkend!
Rådgiv
Afvis!
Modtag Dokumentation
20
Hændelser
forudsætning
og regler
inddrag
udeluk
Afvist
milepæl
Vurder Genoptag
Thursday 23 October 14

45. Regelbaseret ACM
opfølgning
forudsætning
Genoptag
Godkendt
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
udeluk
Vurder! Afvis!
Godkend!
Rådgiv
Modtag Dokumentation
Rådgiv
21
Hændelser
forudsætning
og regler
inddrag
udeluk
Afvist
milepæl
Vurder Genoptag
Thursday 23 October 14

46. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
22
Thursday 23 October 14

47. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
23
Thursday 23 October 14

48. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
24
Thursday 23 October 14

49. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
25
Thursday 23 October 14

50. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
26
Thursday 23 October 14

51. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
27
Thursday 23 October 14

52. Behandling (Rådgiv og Vurder) før Godkend
Modtag Dokumentation før Vurder og Beslutning
Modtag Dokumentation skal efterfølges af Vurder og Beslutning
Vurder milepæl for Godkend
Beslutning udelukker Sagsbehandling, men tillader Genoptag
Genoptag tillader Sagsbehandling
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
28
Thursday 23 October 14

53. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Fra lov til process ?
29
Thursday 23 October 14

54. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
30
Thursday 23 October 14

55. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
31
Thursday 23 October 14

56. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
32
Thursday 23 October 14

57. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
33
Thursday 23 October 14

58. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
34
Thursday 23 October 14

59. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
35
Thursday 23 October 14

60. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
36
Thursday 23 October 14

61. Forretningsprocesser og agil IT-udvikling
ACM Teknologier Standarder
• Dynamic Condition Response (DCR) Graphs
udviklet på IT Universitetet i København i
projekter sammen med Resultmaker og
Exformatics
• Case Management Model and Notation (CMMN)
www.omg.org/spec/CMMN/1.0/
PlanItems: Task, EventListener, Milestone
Dependencies (entry exit criteria)
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
37
Thursday 23 October 14

62. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Udfordringer
38
Thursday 23 October 14

63. Forretningsprocesser og agil IT-udvikling
Udfordringer
• Forståelighed, Usability, Kommunikation
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
38
Thursday 23 October 14

64. Forretningsprocesser og agil IT-udvikling
Udfordringer
• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
38
Thursday 23 October 14

65. Forretningsprocesser og agil IT-udvikling
Udfordringer
• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
• Proces-adaptation (live development)
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
38
Thursday 23 October 14

66. Forretningsprocesser og agil IT-udvikling
Udfordringer
• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
• Proces-adaptation (live development)
• Værdi- og performance-analyse
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
38
Thursday 23 October 14

67. Forretningsprocesser og agil IT-udvikling
Udfordringer
• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
• Proces-adaptation (live development)
• Værdi- og performance-analyse
• Tvær-organisatoriske processer
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
38
Thursday 23 October 14

68. Forretningsprocesser og agil IT-udvikling
Udfordringer
• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
• Proces-adaptation (live development)
• Værdi- og performance-analyse
• Tvær-organisatoriske processer
• Korrekthed og Sikkerhed
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
38
Thursday 23 October 14

69. Forretningsprocesser og agil IT-udvikling
Udfordringer
• Forståelighed, Usability, Kommunikation
• Proces-design af brugere (end-user development)
• Proces-adaptation (live development)
• Værdi- og performance-analyse
• Tvær-organisatoriske processer
• Korrekthed og Sikkerhed
• Implementation
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
38
Thursday 23 October 14

70. Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
39
Thursday 23 October 14

71. Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter
• Nyt tværfagligt Velux-forskningsprojekt (KU, ITU CBS)
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
39
Thursday 23 October 14

72. Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter
• Nyt tværfagligt Velux-forskningsprojekt (KU, ITU CBS)
• EU Netværk og forskning i adaptive koreografier og
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
protokoller for distribuerede systemer
39
Thursday 23 October 14

73. Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter
• Nyt tværfagligt Velux-forskningsprojekt (KU, ITU CBS)
• EU Netværk og forskning i adaptive koreografier og
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
protokoller for distribuerede systemer
• Big Data “Process Mining”
39
Thursday 23 October 14

74. Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter
• Nyt tværfagligt Velux-forskningsprojekt (KU, ITU CBS)
• EU Netværk og forskning i adaptive koreografier og
protokoller for distribuerede systemer
• Big Data “Process Mining”
• Grav processer og best-practice frem fra
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
hændelsesloggen ?
39
Thursday 23 October 14

75. Forretningsprocesser og agil IT-udvikling
Nuværende aktiviteter
• Nyt tværfagligt Velux-forskningsprojekt (KU, ITU CBS)
• EU Netværk og forskning i adaptive koreografier og
protokoller for distribuerede systemer
• Big Data “Process Mining”
• Grav processer og best-practice frem fra
Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
hændelsesloggen ?
39
7.11.14 kl. 9.00-12.00
Hajo Reijers, VU Amsterdam
Effektor - Rehfeld
Process Mining
Thursday 23 October 14

76. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
40
Thursday 23 October 14

77. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
• Mini-projekter i IFFI og specialeprojekter
40
Thursday 23 October 14

78. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
• Mini-projekter i IFFI og specialeprojekter
• Erhvervsph.d.-, postdoc- og højteknologiprojekter
(Innovationsfonden)
40
Thursday 23 October 14

79. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
• Mini-projekter i IFFI og specialeprojekter
• Erhvervsph.d.-, postdoc- og højteknologiprojekter
(Innovationsfonden)
• European Industrial Doctorates (H2020)
40
Thursday 23 October 14

80. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
• Mini-projekter i IFFI og specialeprojekter
• Erhvervsph.d.-, postdoc- og højteknologiprojekter
(Innovationsfonden)
• European Industrial Doctorates (H2020)
• .....
40
Thursday 23 October 14

81. Thomas Hildebrandt, hilde@itu.dk
Adaptive Case Management
Har I mod på at samarbejde vedr.
problemer, cases og løsninger?
EU Horizon2020 ansøgning? Skriv til mig!
IT
UNIVERSITY
OF
COPENHAGEN
Forretningsprocesser og agil IT-udvikling
Mulige veje frem
• Mini-projekter i IFFI og specialeprojekter
• Erhvervsph.d.-, postdoc- og højteknologiprojekter
(Innovationsfonden)
• European Industrial Doctorates (H2020)
• .....
40
Thursday 23 October 14